itv hub not working

Why Is My ITV Hub Not Working and How To Fix It?

ITV Hub not working can cause a lot of frustration to its users. Imagine waiting for your favourite show to appear on-screen only to have it cut short.

When this happens, it can take a toll on your mood throughout the day.

Fortunately, ITV has designed its streaming service to let you watch your shows more comfortably and conveniently.

It also has easy troubleshooting techniques in case something goes wrong.

Below let us look into why ITV Hub is not working on your devices and how you could fix them.

So without any delay, let’s discuss how to troubleshoot their issues!

Why Is My ITV Hub Not Working

why is my itv hub not working

The non-working issues on your ITV Hub may arise due to a couple of reasons. It can range from unavailable shows to problems in your viewing experience.

Here are the most reported issues for this streaming service:

Unavailable Due to Server Issues

At times, this streaming service can be unavailable due to server problems. When this happens, there may be a technical fault on their end.

So the only way to go about this is by waiting for them to fix it.

Freezing or Buffering

However, if their server is up, the only issues you may experience include freezing or buffering when accessing their content.

Sometimes, you can also get error messages or a blank screen once you click on your desired show.

When you get these ITV not working issues, it may be due to missing updates on your device. 

It may also be because of an unstable internet connection. You can check for your internet speed here.

Error Message

But if you receive messages, such as “Programme currently unavailable” and the like, you won’t be able to access the show.

These errors mean that the programme you’re accessing may not hold exclusive online rights.

So if you get unavailable messages on your device, there is nothing you can do to fix it. Instead, you’d have to wait until the show gets online rights.

Basic Troubleshooting Techniques

itv basic troubleshooting

Troubleshooting techniques to get your Hub running are similar on almost any device.

They mostly involve fixing your internet connection or updating or reinstalling your ITV app.

However, when these general troubleshooting techniques do not get your app up and running, you might need to troubleshoot the particular device you are using to stream their videos.

Here’s how to fix these issues:

Method 1. Connect to a More Stable WiFi

To enjoy exclusive ITV Hub content, you’ll need around 800 kbps. If your internet connection is slow, this streaming service will automatically adjust its video settings to match your bandwidth.

So if you have a slow WiFi, expect a bad picture quality.

You can place your router in the centre of your room to maximize its reception. You can also move it to a more open and higher position.

Ensure there no electrical interferences or walls blocking its signal.

Method 2. Clear app data

Once you’ve ensured your internet is stable and reliable, you can also try clearing your cache.

For this method, follow these easy steps:

  • Close the ITV Hub app on your screen.
  • Turn off your television.
  • Wait for at least one minute before turning on your TV.
  • Launch the application and check if your issues persist.

Specific Troubleshooting Techniques

When the general troubleshooting techniques above don’t get your application up and running, you may need to approach it differently.

The best way to do that is to troubleshoot the issue based on the particular device you’re using.

Below, we will look into each troubleshooting method for specific streaming devices. 

With these techniques, nothing can come in your way when you watch your favourite shows.

ITV Hub not working on Smart TV

itv hub not working on smart tv

Smart TVs allow you to access a wide variety of shows when connected to the internet.

So, as long your WiFi is running smoothly, you may need to configure your device’s settings instead.

You can try out the methods below if you are experiencing issues on your ITV Hub on Smart TV.

ITV Hub Not Working on Samsung TV

Samsung TVs are popular here in the UK. But like any other smart television, they also encounter streaming issues.

Here’s how you can fix ITV Hub not working on Samsung TV:

1. Update Device Software

Most televisions would need to be at its latest software to support several apps, including ITV Hub.

Although you can choose to update it automatically, here is how you can manually update your Samsung Smart TV.

  • Make sure that you are in “TV” mode rather than Smart Hub mode.
  • Press [MENU] on your remote.
  • Visit the Support menu and select Software Update.

2. Hard Reset

Performing a hard reset on your Smart TV to return it to its default factory settings is pretty straightforward.

Just follow the on-screen instructions, and you would have a good-as-new television afterwards.

You can perform a hard reset on your Samsung Smart TV by:

  • Click the Menu button and select Support.
  • Press Self Diagnosis and choose Reset.
step 2

Source Samsung Support

  • When prompted, enter your Security PIN. But if you had forgotten your password, you can reset it by pressing the following on your remote: Mute > 8 > 2 > 4 > Power.
  • Once you enter the factory reset screen, select confirm.
samsung pin

Source Samsung Support

3. Update the App

Samsung TVs automatically update their apps when connected to the internet. But if this feature doesn’t work, you’ll need to update your ITV Hub app manually.

Below is how you can do it:

  • Turn on your television and go to the Smart Hub.
  • Click on Apps and press on the ITV Hub app.
  • Choose Update Apps and press Update.

ITV Hub Issues on Panasonic TV

Unlike the Samsung Smart TV, your Panasonic TV would need to have Viera Connect installed to access shows. This software automatically comes in the latest Panasonic TVs.

But if you already have it installed, you can try clearing your cache. You can also update your system software or perform a hard reset.

1. Clear Cache

If you want to clear your app’s cache on your Panasonic television, you can do the following:

Hold down the Menu button on your Panasonic remote control. Select the ITV Hub app and press the following buttons simultaneously:

  • Up x2
  • Down x2
  • Left x1
  • Right x1
  • Left x1
  • Right x1
  • Up x4

Now, click on Deactivate and wait for a few seconds. Afterwards, log back into your account.

2. Update Device Software

To update your Panasonic television’s software to its latest version, you need to connect it to the internet.

Afterwards, follow these steps:

  • Hold down the Menu button on your Panasonic remote control.
  • Look for the Network menu and choose Software Update.
  • Wait for your device to check for new updates.
  • Afterwards, follow the on-screen instructions to install new software updates.

3. Hard Reset

Alternatively, you can perform a hard reset on your Panasonic television.

Here’s how you can do it:

  • Hold down the Menu button on your Panasonic remote control.
  • Click on Settings and choose System.
  • Press the Factory Default option and confirm.

ITV Hub Not Working on Sony TV

If you’re using a Sony TV, you can fix these streaming issues by following these steps:

  • Under Home, go to the Settings menu.
  • Click on the TV tab and press Apps.
  • Choose System Apps and look for YVServiceHostAPK.
  • On the Clear Cache option, press Clear Data.

ITV Hub not Working on Firestick

itv hub not working on firestick

You may experience several problems when you use your Fire Stick. You can do any of these ITV Fire Stick troubleshooting methods to get the streaming service up and running.

1. No Signal

If your Fire Stick does not have a signal, make sure you have a stable internet connection and a working HDMI port.

Wait for a couple of seconds before inserting your Fire Stick into your TV’s port again. Otherwise, you’d need to get your HDMI or Fire Stick checked for damages.

2. Blank Screen

Meanwhile, if you see a blank screen when you load your video, try reconnecting your Fire Stick. You can also reset its factory settings.

But in several cases, you’d need to delete your Fire Stick data to prevent crashes while streaming.

ITV Hub Not Working on Roku

itv hub not working on roku

Like smart TVs, you can fix ITV not working issues on your Roku streaming devices by performing a hard reset.

But you can also choose to disable its network pings or adjust its bitrate.

If you are experiencing ITV Hub issues on Roku, follow the methods below.

1. Hard Reset

You can smoothly perform a hard reset on your Roku box in less than a minute. You can do so by:

  • Look for the RESET hole at the back of the box or stick.
  • Hold down a pin for about 30 seconds until it resets.
roku reset

Source by Lifewire

2. Disable Network Pings

If you are experiencing connection problems or seeing an error 014 message on your screen, press the following buttons on your remote quickly.

  • Home x5
  • Fast Forward x1
  • Play x1
  • Rewind x1
  • Play x1
  • Once you enter a new screen, choose Disable Network Pings.
  • Afterwards, go to the Connection Set-up screen and reconnect to your internet.
roku pings

Source: Tech Junkie

3. Adjust Data Settings

Sometimes, you may experience poor picture quality on your ITV Hub videos. To get a better streaming experience on your Roku player, press the following buttons on your remote control.

  • Home x5
  • Rewind x3
  • Fast Forward x2
  • Once you see a screen with various bitrate options, select Automatic, then go back to your programme again.
roku data settings

Source: Tech Hive

ITV Hub Not Working on NOW TV

itv hub not working on now tv

NOW TV automatically adjusts your video depending on how fast your internet connection is. If you have ITV Hub non working issues on NOW TV, it might be because of your data settings.

If this happens, you can disable your network pings or adjust your network options similar to Roku boxes.

But you can also try out the following troubleshooting methods:

1. Update Device Software

In most cases, you may have to update your device system to its latest version to continue accessing the app.

To do so, you would need to press a series of buttons on your remote in the following order:

  • Home x5
  • Fast Forward x3
  • Rewind x2

After pressing these buttons, select the Update Software option. Press [OK] even if your screen says you have the latest version installed on your device. 

Alternatively, you can also do the following to fix ITV Hub issues on NOW TV:

  • Click on the Settings menu and choose System.
  • From here, go to System Update.
  • Press Check Now and wait until your device finishes installing new updates.

2. Hard Reset

You can troubleshoot most ITV not working issues on your NOW TV box or smart stick by performing a hard reset. You can do so on-screen through the Advanced System Settings. 

On one end, you can also fix ITV Hub not working on NOW TV problems by pressing the reset button on your player.

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Streaming Your Favourite Programmes Endlessly!

You can access the ITV Hub on several streaming platforms. However, the common issues you may experience include buffering or freezing when you load your videos. Follow these troubleshooting methods to fix your ITV issues in no time.


Why Can’t I Stream Videos Even Though I’m In The UK?

If you can’t stream videos on the application even though you’re in the UK, there may be issues with your Internet Service Provider (ISP).

There are instances in which your ISP tells you that you aren’t in the UK. Sometimes, you’d need to get it registered. Because of these reasons, you won’t be able to enjoy your favourite shows.

Why Isn’t There Any Sound On My Television?

Generally, ITV Hub issues revolve around their video playback. So if you’re not getting any sound on your device, then you’d need to check your volume settings.

Make sure that it isn’t on mute. But if you’re only experiencing this on the application, contact ITV’s customer support immediately.

How Can I Reach Out To ITV Hub’s Customer Support?

You can reach out to their customer support team through their website. All you need to do is to fill up their contact form.

Make sure to put your updated contact details and specific query. You can expect them to get back to you within a few days.

Amazon Links : Last update on 2021-02-27 / Price & Images from Amazon Product Advertising API. You will be redirected to Amazon website to complete the checkout process.

Comments (2)

  1. Barry Carter 31st January 2021
  2. Jane Smith 31st January 2021
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