If you have no idea why your Hive thermostat failed to find receiver, this guide will help you!
We understand how frustrating it can be to come into a cold house and realise that the heating doesn’t turn on.
Well, this happens when your thermostat loses its connection with the receiver, which is directly wired to the boiler, but worry not.
This guide covers a top-tier working solution.
When your Hive thermostat won’t find the receiver and shows “No Signal” on the display, you re-insert or replace the batteries and refresh the dashboard page in the Hive app.
Continue reading the guide to know everything in detail!
Why is Hive Saying Thermostat Failed to Find Receiver?
A few things could be wrong if your Hive thermostat is not finding the receiver and displaying “No Signal” on the display and “Offline” in the Hive app.
So, one of the most common suspects is the long distance because your Hive thermostat and receiver mustn’t be too far apart!
Sometimes, the Hive thermostat can’t find the receiver due to other factors, such as a weak battery, so it is essential to identify all underlying reasons.
So, let’s take a look at all possible causes:
Let’s now focus on all these possibilities further to troubleshoot your devices!
How to Fix When Hive Thermostat Failed to Find Receiver?
Tip: Follow the steps chronologically!
1. Reboot Your Hive Thermostat
Sometimes, smart devices become unresponsive and cannot communicate with the paired units’ devices due to temporary software or power issues.
In those cases, one excellent solution is to reboot the thermostat to refresh its connection with the Hive hub and receiver.
Here is how you can reboot your Hive thermostat quickly:
- First, push the locking tab on the hive thermostat.
- Hold and pull away the thermostat from the wall.
- Open the battery compartment cover on the back.
- Take out the 4 x AA batteries and put them back.
- Tip: Verify that the polarity springs are not missing.
- When ready, install your Hive thermostat on the wall.
This will boot up the thermostat and display a “Reconnecting” message on the Hive thermostat display.
Once you see the inside temperature readings on the display, turn on the heat manually.
How to Manually Start Heating?
To manually start heating your Hive central system, turn the thermostat dial clockwise to increase the target temperature.
If you see the “ON” message on your thermostat and the “Status” and “Central Heating” lights on the receiver display a green light, the setup works!
Tip: Leaving your Hive thermostat unplugged for a little while is recommended!
2. Power Cycle Hive Hub & Receiver
Remember, Hive thermostats rely entirely on a WiFi connection to communicate with the Hive receiver, which, on the other hand, is directly connected to the boiler.
So, restarting your Hive Hub and Hive receiver is crucial to ensure a stable internet connection for the entire setup.
Here is how you can power cycle your Hive Hub in easy steps:
- First, unplug the hub and receiver from the wall outlet.
- Wait for 60 seconds while the Hive setup is unplugged.
- Tighten the Ethernet link between the router and hub.
- Then, plug the hub and receiver back into the power.
It’s recommended to provide the setup 5 to 10 minutes to reboot completely.
After that, open the Hive mobile app, go to the dashboard, and refresh the page by pulling the screen down.
This will update the connection and remove the “Offline” message from your heating system. If your Hive thermostat still fails to find the receiver, continue reading the guide!
3. Relocate the Hive Hub Position
When your Hive thermostat is not finding the receiver, it is essential to note the location of your Hive Hub.
This is because the Hive thermostat communicates directly with the Hive receiver by following the instructions in the Hive app over a Hive Hub network.
So, if you have moved the Hive hub to a new location or placed it in an enclosed area such as a cupboard or drawer, the connection could be impacted.
Thus, you must relocate the Hive Hub to uplift and optimise the signal, allowing the app and thermostat device to communicate freely!
If there is nothing wrong with your Hive Hub placement, but still your thermostat is not finding the receiver and showing a “No Signal” message, take a look into another possibility, such as:
- The cable connection between Hive Hub and broadband router.
- Your broadband internet could be temporarily down or fluctuating.
- The Ethernet cable in the Hive setup could be loose or damaged.
If nothing works, then without any hassle, keep reading the guide!
4. Change the Thermostat Batteries
If you haven’t changed the batteries in your Hive thermostat in a long time, maybe this is why your Hive thermostat is not correctly functioning as it should be.
In such a case, installing new batteries in your thermostat is an obvious fix to restore the functionality and get it back on track.
Follow these steps to change your thermostat batteries:
- First, press the tab on your thermostat base.
- Grab and pull off the display from the wall.
- Open the battery cover of your thermostat.
- Take out the previously installed batteries.
- Put in the fresh set of 4 x AA battery units.
- Attach the back plate on the Hive thermostat.
- Place the Hive thermostat back on a wall base.
This will automatically reboot your Hive thermostat and restore its connection with the wireless Hub and thermostat receiver.
After that, simply open the dashboard in the Hive app, press, and scroll down the display screen to refresh the page.
Reminder: Check whether the “Offline” message is automatically removed from the app!
5. Re-Pair Thermostat to the Receiver
The final solution is to reconnect your Hive receiver with the thermostat when your thermostat fails to find the receiver Hive.
This involves resetting the receiver and pairing it with the thermostat via a hub to eliminate any non-lasting issues with the operating system and the setup’s pairing.
Step #1 Reset Your Hive Receiver
- Switch off your boiler from the isolation switch.
- All status lights on the receiver will then go out.
- Simultaneously press the “back arrow” + “Menu”.
- Release when you see “Welcome, searching.”
- Then, pull off the thermostat from the wall mount.
- Eject the device’s batteries from the compartment.
- Then, switch the boiler back to the isolation switch.
- The receiver should turn on an amber and green light.
- Hold the Central Heating button on your receiver.
- Wait until the status light on the receiver turns pink.
- Release and hold the Central Heating button again.
- Wait until the Hive receiver flashes in amber twice.
Step #2 Re-Pair Receiver to the Hub
- Open the updated version of the Hive application.
- Tap on the “Install Devices” button within the app.
- Press “Add Another Device” and “Go” in the app.
- Then, wait until the hub searches for the receiver.
- In the meantime, the light will be flashing in amber.
- Optional: Install fresh batteries into your thermostat.
Your thermostat will boot up and display a “Welcome, searching” message on the display.
- Once the search message disappears from the display, wait 5 minutes, open the dashboard screen in the Hive app, and refresh the page.
This way, your thermostat finds the receiver and removes the “No Signal” message from the display.
After that, turn the thermostat dial clockwise to check if your receiver is turning on the heating.
Note: If your Hive receiver turns on the heating and you can see the green light on the “Status” and “Central Heating” buttons on the receiver, everything is working fine.
Hence, when your Hive thermostat failed to find receiver, reboot your Hive Hub, receiver, and the thermostat to refresh the connection between your overall system.
If the problem persists, you must manually reset the Hive receiver and reconnect it again with your Hub.
Follow us for more Hive setup troubleshooting!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.