Are you wondering what the Hive receiver red light means? Well, you’re not the only one!
- The red light could either blink or stay solid based on the current state of the Hive thermostat.
This guide will enhance your ability to recognise the thermostat indicator by showing you the main difference between solid and blinking red light and help you solve the issue in minutes.
If the red light of the Hive thermostat stays on for a prolonged period of time, power cycle the unit by removing the device’s batteries. Next, uninstall the Hive app, power cycle the Hive hub, and perform a factory reset on your Hive thermostat unit.
Let’s investigate the issue further!
What Does the Red Light On Hive Receiver Mean?
Understanding the reason behind the red light on the Hive receiver is the key to producing working solutions that will work effectively to resolve the issue.
Hence, the direct translation of the red solid light on the receiver is “Lost connection with the Hive thermostat.”
The receiver could lose connection with the thermostat due to multiple reasons:
Flashing Vs. Solid Hive Red Receiver Light!
If the red light is flashing, the Hive receiver either indicates an issue with the power supply or a lost connection with the internet or the Hive hub.
So, pay attention to the blinking pattern of the receiver’s red indicator to diagnose the cause of the problem more quickly and effectively.
- Solid Red – The battery charge is low.
- Blinking Red – Lost device connection.
Another major factor is whether the indicator’s blinking is continuous and when it occurs.
This is a significant piece of information as it could provide details about the exact type of error.
If the red light won’t disappear, then there is a problem that requires human intervention to resolve!
Let’s jump into troubleshooting!
Hive Receiver Red Light – 6 Working Ways to Fix!
Tip: Follow our instructions in a consecutive order!
1. Restart the Hive Receiver Device
The first step is rebooting the system of the Hive receiver is a proven and effective method to address non-lasting issues with the device.
There is an in-built feature to the Hive receiver that will automatically power the device off after pressing the action button in a particular way…
Here’s how to reboot the system of the Hive receiver in easy steps:
- Locate and hold the central button on the Hive receiver unit.
- After 5 seconds, release the button to power off the receiver.
- Wait for 60 seconds until the power of the receiver discharges.
- Press and hold the central button to turn on the device again.
If that doesn’t solve the red light on your Hive receiver, continue reading!
2. Check for Hive Service Outages!
One of the reasons for the solid red light on the receiver is an ongoing outage with the Hive service.
Fortunately, it is possible to track the current status of your service by navigating to Hive.com and accessing the Status Center of the Hive central heating system.
Here’s how to check if your Hive service is temporarily suspended or deactivated:
- Open a web browser on your mobile or computer device.
- Tap the search field and type “status.hivehome.com”.
- Press “Enter” and wait until you’re redirected to the page.
- Check the “Hive Activate Heating” label and the icon below.
The issue is not currently affected if the icon beneath the “Hive Active Heating” label is green.
In contrast, a red cross underneath the label represents an ongoing outage, so in such a case, there is nothing you can do at home but wait until the HIve team fully restores the Hive services.
Reminder: Verify that all subscription fees of the Hive services are paid.
3. Switch the Hive Hub’s Location!
The solid red light could also indicate internet-related issues with the thermostat or the receiver.
The next step is to relocate the Hive hub as close to the thermostat and receiver as possible to improve the internet connectivity of both devices and fix the solid red light.
So, relocate your hub’s equipment to a socket near the receiver and install the network device’s power cable into a new outlet.
If prompted, re-add the thermostat to the Hive heating application and press “Install Devices” to re-add the receiver.
Note: The Hive system will be temporarily offline while the Hive hub is unplugged!
4. Pair the Hive Hub with the Receiver!
To fix the Hive red light on receiver, it is necessary to reconnect the unit with the hub.
Although the Hive receiver links all devices in the Hive central heating system, the hub is also important as the unit links all devices with the mobile app via the internet.
Verify that the Hive hub is connected to a power supply!
Here’s how to connect the Hive receiver to the Hive hub in easy instructions:
- Open the Hive heating app on your iOS/Android device.
- Press on “Install Devices” to put the hub in pairing mode.
- Select “Add Another Device” and tap on the “GO” button.
- Wait while the Hive hub is searching for unfound devices.
The search of the hub typically takes 0 seconds until new devices in close range are found.
If the receiver isn’t added to the heating system, the hub should recognise the device after half a minute and prompt an “Add Device” action within the application.
Note: Allowing the receiver’s connection should also reconnect the device with the thermostat!
5. Replace the Thermostat’s Batteries
If a malfunction with the Hive thermostat causes a red light on the receiver, a proven method to address issues with the system is to replace the batteries.
A fresh set of thermostat batteries typically lasts up to several months but could also wear out in a shorter period, so it’s essential.
What Batteries for the Hive Thermostat?
The standard Hive thermostat uses 4 double-A batteries, while the mini version takes 4 triple-A.
To identify the type of Hive thermostat you own, slide open the battery compartment and determine what size the batteries are.
Then, purchase compatible batteries accordingly.
Note: It is recommended to replace the thermostat's batteries once every 6 weeks!
6. Reinstall the Hive Mobile Application!
Another reason for the Hive receiver solid red light is a lost connection with the Hive hub.
The network hub is particularly important for pairing the receiver, thermostat, and other devices solely through the Hive mobile app, which is compatible with your iOS or Android phone.
Tip: Before uninstalling the Hive app, try to perform an update!
Follow these instructions to reinstall the Hive mobile app on your device:
- Open the “Settings” app on your Android/iOS mobile device.
- Navigate to the “Applications” or “Storage” options section.
- Locate the Hive app by scrolling down and highlighting the app.
- Select the “Uninstall” option to initiate the removal of the app.
- Open the Google Play/App Store and locate the Hive platform.
- Tap the “Download” button to download and install the app.
- Sign into your Hive user account and follow the setup steps.
Remember that uninstalling the Hive application will unpair the Hive hub and the thermostat from the system.
During the setup of the Hive app, put the Hive hub in pairing mode to re-add the network device into the Hive mobile platform.
Tip: Activate “Automatic Firmware Updates” for the Hive app!
7. Factory Reset Your Hive Thermostat!
If all else fails, then it is recommended to perform a factory reset on the Hive thermostat.
This process will erase all content and data from the heating unit, including all configured schedules, heating settings, and remembered connections with the hub and the receiver for a fresh start.
Follow these steps to perform a factory reset on the Hive thermostat efficiently:
- Locate the “Back” arrow and “Menu” buttons on the Hive thermostat.
- Hold both buttons simultaneously until the “Reset” screen shows up.
- Stop interacting with the Hive thermostat until the reset is complete.
After activating the factory reset, a cooldown will appear on the thermostat display, indicating the remaining seconds until the device’s system is restored to default.
Do not press any buttons on the thermostat, which could cancel the reset process and potentially corrupt the system.
Note: The thermostat will reboot automatically after completing the factory reset!
Hence, to address the Hive receiver red light, first, relocate the Hive receiver as close to the thermostat as possible and replace the thermostat’s batteries.
After that, re-add the Hive hub from the mobile application and perform a factory reset on the Hive thermostat.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.