Vodafone WiFi Calling not working? Well, many people have this issue, so let’s learn more!
With Vodafone, you don’t necessarily need a mobile signal to make calls; instead, you can use a wireless connection via the “WiFi Calling” feature.
When the WiFi calling is not working, there is a wide range of possibilities that you must be aware of and thoroughly inspect to find the culprit.
To fix the WiFi Calling feature on your Vodafone mobile, verify that the device supports the WiFi Calling and activate the feature correctly. In addition, you may need to enable the VoLTE feature on your device, refresh and optimise the WiFi and perform an update!
Let’s continue to unwrap!
Why is WiFi Calling Not Working Vodafone?
The “WiFi Calling” on Vodafone is solely dependent on a WiFi connection, so when the feature is not working, in most cases, it’s a network-related problem.
The first to identify the culprit is to display and review all of the possible causes for the non-working Vodafone WiFi Calling feature.
Here’s everything that can prevent the Vodafone WiFi Calling from working:
Those are the possible causes for a non-working Vodafone WiFi Calling on your mobile, and to resolve the problem, you must address all of them.
If you want to tackle all possibilities in one go, we recommend following the complete solution guide below…
How to Fix When Vodafone WiFi Calling Not Working?
Tip: Apply the solutions in the order that they are listed.
1. Verify Your Mobile’s Compatibility
The first and most crucial step is to verify that your Vodafone mobile is compatible with the WiFi Calling feature.
- If your mobile is Apple, Huawei, Samsung, Sony, Google, Nokia or Xiaomi, the WiFi Calling feature is likely supported.
However, it’s recommended to check whether the exact model of the Vodafone mobile supports the WiFi Calling from the Vodafone WiFi Calling Compatibility.
You will find all of the WiFi Calling-enabled devices under “Compatible Devices,” so if you see your Vodafone mobile there, it’s under support.
So, if your Vodafone mobile is old and can’t link to a WiFi network, you cannot use WiFi Calling or SMS over WiFi on this particular device.
2. Set- Up the Vodafone WiFi Calling!
One of the major reasons why the Vodafone calling is not working is due to incorrect setup, and you must re-do the initial steps to verify that the feature is activated.
There are two ways to set up the Vodafone WiFi Calling–through the Vodafone Mobile App or the Vodafone web portal.
How to Set Up WiFi Calling via Vodafone App?
- First, download the My Vodafone app on your mobile.
- Info: The application is available for Android and iOS.
- In the My Vodafone app, tap “Manage Bars & Extras.”
- Then press “Calling” and set the WiFi Calling to “ON”.
How to Set Up WiFi Calling via Vodafone Web?
- From a web browser, go to the Vodafone Website.
- Sign to your Vodafone account and find “Summary”.
- Click on “Settings” from the left-side section menu.
- From the options, click on the “Services & Extras.”
- Then click on the “Calling Options” from the penal.
- Finally, set the WiFi Calling to the enabled position.
When you’re ready with the setup, but the WiFi Calling Vodafone not working, then the issue is either with your mobile or your WiFi network.
So, let’s continue reading further to learn more!
3. Enable the Mobile’s VoLTE Option!
The VoLTE or Voice Over LTE is a feature essential on your mobile for performing WiFi calls and SMS over WiFi services.
So, if the Vodafone WiFi Calling is not working on the device, you must ensure the VoLTE option is enabled.
How to Enable VoLTE on Android?
- First, go to the Android device’s home screen.
- Go to Settings and enter “Internet & Network”.
- Tap “Mobile Data”, “Call”, or “Cellular Network.”
- Then, tap the “Preferred Network Type” option.
- Next, ensure to enable the “LTE or 5G” feature.
How to Enable VoLTE on Apple?
- Navigate to your Apple device home screen.
- From there, go to “Settings” and tap “Cellular”
- Next, select the “Cellular Data Options” tab.
- Finally, tap the “Enable LTE or Settings” tile.
When the VoLTE feature is enabled, restart your mobile, verify that you’re connected to the WiFi and then test whether the Vodafone WiFi Calling is working.
Reminder: Double-check whether your WiFi is connected to the internet!
4. Refresh the Mobile’s WiFi Feature
If you cannot use the WiFi Calling on your Vodafone mobile, your device may be offline, which prevents the services from communicating.
One of the easiest and most efficient methods to refresh your Vodafone mobile’s WiFi connection is to toggle ON and OFF the mobile’s WiFi.
- To disable/enable the WiFi, go to Settings and enter the “Wi-Fi” section!
On some devices, you may need to press on “Network & Internet” first or access the WiFi tab from the quick menu.
However, when you’re ready and your Vodafone mobile is reconnected to the WiFi, test whether the WiFi Calling feature is working by dialling someone from the contacts.
Tip: If your Vodafone mobile is not connected to the WiFi, the WiFi Calling feature will not work!
5. Power Cycle the Vodafone Mobile
The next step is simple but greatly effective.
The power cycle is a process that will discharge the device’s voltage and provide a clean start for all services, including wireless networking.
So, you must press the power button on your device and select the “Power off” or “Shutdown” option.
Then, keep your Vodafone mobile turned off for about 2 minutes and turn on the unit by holding the power button again.
When your phone’s operating system is fully loaded, reconnect to the WiFi network and test whether the Vodafone WiFi Calling feature is now working as intended.
Tip: Try to call multiple different contacts to verify that the issue is not on the receiver’s side!
6. Optimise the WiFi Signal Strength
Another potential possibility for a non-working WiFi Calling on Vodafone mobile is the strength of the WiFi signal on the device.
Sometimes, the broadband may be offline, and your devices will appear to be connected to the “empty” WiFi, meaning that there is no internet connection.
When this happens, you will definitely be unable to use the Vodafone WiFi Callings, so verifying that your broadband is intact is essential.
There are a couple of practical techniques to optimise your wireless network:
- Power cycle the WiFi router for 60 seconds via unplugging.
- Relieve bandwidth by disconnecting unused WiFi devices.
- Stop networking tasks such as downloading or uploading.
- Test Vodafone WiFi Calling by standing next to your router!
- Switch from the 5 GHz WiFi to the 2.4 GHz WiFi frequency.
When you’re ready with the WiFi optimisation, reboot your mobile, toggle the WiFi feature on and off, and test whether Vodafone WiFi Calling is working.
If not, continue reading further…
7. Update Your Vodafone Smartphone
Another reason for a non-working WiFi Calling on a Vodafone mobile is an outdated version of your device.
So, it’s essential to check for software updates and install them as soon as possible to exclude the possibility of compatibility faults due to an outdated Vodafone mobile system.
How to Update Vodafone Mobile (Android)?
To update an Android, go to Settings, enter “System” and tap “System Update.”
How to Update Vodafone Mobile (Apple)?
To update an Apple, go to Settings, enter “General” and tap “Software Update.” When the update starts, remain patient until the firmware is fully installed.
Your Vodafone mobile should restart when the process is completed and then test whether the WiFi Calling is working!
Need More Help?
If you’ve attempted all the solutions in this guide but nothing helped, perhaps something with your Vodafone account or plan is causing the issue.
So, the next best step would be to contact Vodafone Customer Service and report the WiFi Calling issues you have been experiencing!
Quick Recap:
Hence, whenever Vodafone WiFi calling not working, reboot the smartphone and the WiFi feature and enable the VoLTE option.
Also, verify that your WiFi is accessible, update the phone’s operating system and optimise the WiFi signal strength to fix your WiFi Calling.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.