Vodafone mobile WiFi connected but no internet? Here’s how to fix this problem!
Your Vodafone mobile hotspot device is dependent on outside connection factors.
If for instance, the Vodafone servers are undergoing an outage or certain maintenance, you will simply have to wait for the problem to come out.
In the meantime, here’s how to fix it:
To fix the issue with the mobile Vodafone hotspot, reboot the device and connect it to the charger. Next, reset the WiFi and/or Network Settings on your device and re-attempt the connection. In case nothing helps, Factory reset the hotspot settings!
To learn more about this problem, keep reading our guide further!
The problem with your Vodafone mobile device could be caused by multiple reasons.
Since those devices are made to support 4G, a problem with the wireless reception could prevent the device from working normally.
Here’s why the Vodafone mobile WiFi won’t connect to the internet:
- Your Vodafone Hotspot device is in a dead zone!
- The device is running Low on Battery (Battery Throttle)
- There’s an issue with the device’s software
- There has been an Outage with the Vodafone Servers
These are the possibilities that are mainly responsible for the issue.
However, they involve many factors that you wouldn’t know how to troubleshoot without an appropriate guide.
Let’s jump right in!
Now that you know why the Vodafone mobile hotspot has stopped working, it’s time to troubleshoot.
We will undergo the best community-suggested fix methods to make sure your mobile hotspot no longer experiences connection issues.
Let’s start with the most important first!
The best first step to begin the guide with should be to reboot your Vodafone hotspot device to be able to restart the mobile network.
Then we’ll enable the hotspot the correct way and make sure that there is no problem on the mobile network source device.
- Use the Power Button to ShutDown the Vodafone hotspot device!
Not a restart, ShutDown the power ON your device to perform a power cycle which in most cases is enough to refresh the network.
When you’re ready to enable the hotspot:
- Go into your device’s Settings.
- Toggle OFF the WiFi.
- To go Celluar/Mobile Hotspot.
- Set an easy-to-remember Password.
- Toggle on the feature and select, Enable WiFi.
Shortly after, using another device you should be able to see the Vodafone shared mobile WiFi and by inserting the password you can connect.
In case an error appears or the device can’t connect, simply proceed with the next solution!
Note: Keep the Vodafone mobile and connected device in close proximity!
Before shuffling wires around and rebooting your device, it’s always a good idea to check if the provider is in an outage.
It’s not a rare occurrence that Vodafone had some internal problems or there has been a downtime concerning your location.
Use the Vodafone Network Status Checker to identify locational outages!
You’ll need to enter your location in the search field in the middle.
Then the dedicated tool will let you know whether Vodafone service is currently down in your area.
The information always contains an approximate arrival time so this should provide you with what you need to know.
Note: If by any chance there’s actually an outage, be patient and wait for the services!
Chances are that the problem is with the secondary device you’re attempting to connect with the hotspot.
What you should do next, is restart the WiFi feature on the secondary device.
Only then re-attempt the connection with the Vodafone mobile network again!
Here’s how to restart the WiFi on your secondary device:
- On your secondary device, access Settings.
- Head to the Connection or WiFi tab.
- Enter the tab and press the WiFi activation slider.
- Wait for the slider to turn grey and for the WiFi to be disabled.
- Turn the WiFi on again.
- Press on the Vodafone network from the WiFi list below.
- Enter the password key for your network WiFi.
- Attempt to connect with the Vodafone hotspot.
Note: You should see “Connected!” under the Hotspot Network Name.
As you already know, the mobile hotspot uses a cellular connection and in order for the device to connect, it must be in coverage.
There are certain dead zones in your area, that could cause interference or prevent/block the signal from reaching the device.
Dead zones that block cellular signals are the following:
- Underground Tunnels and Basements
- Large Plains or Deep Forests and Mountain Sites
- Far away from Cities, away from Radio Tower
It’s important to have at least 2 bars of cellular single strength which are indicated on the top-right of your mobile device’s screen.
When the cellular indicator only shows 1 bar or simply says “E”, your device is disconnected or the signal is weak.
Alert: Proceed only if your cellular connection strength is above 2 bars!
The Vodafone mobile hotspot unit requires the latest software version on both ends for the devices to connect to each other.
If you’re using an old software version on the Vodafone mobile device, chances are that other devices won’t be able to connect.
Here’s how to update the software of your secondary device in easy steps:
- Go into your device’s Settings.
- Head to General > Software Update.
- Press “Check for Updates”.
- If any update appears, tap “Update”.
Wait for the update to complete and re-attempt to enable the Vodafone Hotspot using the very first solution in this guide.
In case your devices are still not able to connect to the Vodafone cellular hotspot, it’s time to get technical. Let’s jump into the next solution!
Tip: Make sure to enable “Automatic Updates” on your device to always be up to date!
In case you’ve attempted everything in the guide so far, but the devices can’t connect to your Vodafone mobile WiFi, it’s time to check the APN settings.
It’s important to set whether your cellular internet connection is working, by disabling the WiFi and surfing online.
If your Vodafone mobile device can’t access the mobile internet, the hotspot won’t work either!
- On Apple, go to Settings > Mobile Data > Mobile Data Network
- On Android, open Settings > Wireless & Networks > Mobile Network > APN.
Then configure the APN settings the following way:
- Name – Vodafone Internet.
- APN – wap.vodafone.co.uk
- Username & Password – wap
- MMSC Proxy – 22.214.171.124
- MMS Port – 8799
- APN Type – mms,supl,default
Feel free to leave the rest of the fields empty, and save the settings. When you’re ready, scroll back to Solution #1 and enable the Vodafone mobile WiFi (hotspot).
External devices should now be able to connect as long as they are close to your Vodafone mobile.
Let’s next summarise what we’ve learned in this guide!
In case you’ve attempted everything so far but nothing helped, we’ve got a question!
Have you checked your Vodafone Mobile Data Balance?
Sometimes when our mobile data is over, we are automatically moved to a lower cellular internet speed.
In such cases, pages such as Google, Facebook and Twitter will still load.
You can either download the Vi: Recharge, Music, Games, TV App or dial *199# to select the correct service and check your balance.
Without data, the hotspot will be slow!
Hence, Vodafone mobile WiFi is connected but there is no internet because your device is out of coverage or the hotspot is not enabled the correct way. We’ve learned that we need to restart the Vodafone mobile and adjust the APN settings to regain the cellular.
Read Next: How to Fix Vodafone Voicemail Not Working?
Now that we know why Vodafone mobile WiFi connected but no internet and how to fix the problem, we leave the rest up to you.
In case something is wrong with your Vodafone cellular connection and you can’t use your mobile data, contact Vodafone Support for more help.
To discover many more solution guides such as this one, check out our tech blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.