Ineffective setup. For some routers, you can use an extension telephone cable in case you want to put it elsewhere. However, this can also affect the WiFi signal which can lead to your sky internet not working
Websites Blocked by Broadband Shield
Blocked websites may cause a lot of confusion for users especially if they are not inclined to technology functions. The Sky Broadband Shield is designed to block internet sites to keep your family safe. It protects your device from viruses and malware that might cause device infection. It also filters sensitive and explicit content to protect children as well.
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How to Fix if My Sky Internet is Not Working?
There are actually solutions for the major problems mentioned. You may opt to ask help from the customer service, or you can try to solve it yourself. Here’s a troubleshooting guide that you can follow in case you experience these challenges.
Step 1: Sign in your Sky iD to start the internet connection test. If you don’t have a Sky iD yet, you can create one. If ever you forgot the details of your ID, you can also ask help from the online customer service regarding it.
Step 2: As you find for a new location, make sure to not put it beside or near wireless devices.
Step 3: Recheck the devices connected to your internet. You may want to disconnect some especially if you are not using it as of the moment. In case you want to disconnect all devices at once, you can just change the WiFi password and then reconnect it. This will remove unnecessary devices connected to your router and avoid a sky internet not working.
Step 4: After doing all the previous steps, you can restart your router to ‘refresh’ your internet connection.
Fix Unstable WiFi Connection
To avoid a sky broadband not working, improving your equipment or having an upgrade is essential. You may use a WiFi booster to strengthen your Sky internet connection. In doing so, you can follow these steps.
Step 7: Select the wireless tab and choose your WiFi network.
Step 8: A notification will show up that says “Setup Complete” and you are ready to go.
For your equipment, you can insure it with Sky Protect which will give you unlimited repairs and replacements as well as accidental damage and breakdowns.
Though you will have to pay some money for it, it will give you exclusive priority for your core equipment in return.
Fix Websites Blocked by Broadband Shield
The Broadband Shield is an automatic feature once you use Sky Broadband. Just log in using your Sky iD in order for you to change its settings. With this, you can block and unblock websites according to your needs.
Just go to their website and you’ll see categories depending on the problem or concern.
If in case your problem doesn’t fall under any category, you can ask help in the Sky Community where users may answer your question/s. You can check their discussions in case you are experiencing the same problem.