Are you frustrated and want to know how to cancel Centurylink service? Well, it happens to many users, and one day you may need to bid farewell to “Centurylink”!
In this guide, we will discuss how to cancel Centurylink at ease and the other queries that may arise while you plan to terminate it.
CenturyLink is an overall telephone utility supplier and the third biggest media communications supplier in the United States.
The organization gives broadband, voice, and remote administrations to customers and organizations the nation over.
Likewise, the organization gives information, voice, and oversaw administrations to business, government, and discount clients in nearby, national and select global markets through its excellent propelled fiber optic system and different server farms.
The company wouldn’t like to lose clients. So, it has set up different alternatives to help take care of issues that may make clients need to drop their service. These are
1. Excessive Bill
If your CenturyLink bill is excessively costly, the company offers various packages. They will provide you some options like combing two or more of their service.
They also lock the current price for an extended period, and it varies from customer to customer. Also, they offer various discounts on their plans.
2. Financial Condition
Are you moving incidentally or end up stuck in a temporary money-related tough situation?
The Company offers clients the capacity to briefly suspend their record rather than dropping it.
You’ll pay a decreased rate to put your connection on hold, and most importantly, you won’t need to pay for re-installation.
In this case, you will get the offer to keep your telephone number and email address, and you can keep the modem in your home instead of returning it.
3. Changing Home
If you are forced to move your home to a new address, Centurylink offers some solutions for this as well.
This includes transferring your connection to a new address with additional promotional offers.
All your earlier account profiles will be the same along with the other option to amend the service plan if required.
So, if you are still reading this, I believe you have made up your mind to terminate the connection as soon as possible.
So, let us discuss the easy steps on how to cancel Centurylink.
Learning these steps will help you to save your precious time, money, and, most importantly, peace of mind when you plan one.
Canceling an Internet provider can sometimes be a confusing task and time taking as the provider does not want to lose customers quickly.
They want to delay the process and even lure you with some offers to keep its connection. This happens with every Internet provider.
To cancel Centurylink service follow these steps one by one and you can do it easily!
STEP 1. Contact Customer Support
Call the Centurylink Cancellation phone numbers as mentioned below. Call the number between 8 am – 6 pm, Monday through Friday.
STEP 2. Use Chat Support
If you do not want to make a call, you can also use chat support to contact the Company to terminate your connection. The chat support is very fast and this can be accessed on their official website.
STEP 3. Ask them to Cancel your Account
A CenturyLink client assistance agent will help you with the closure procedure. Let them know that you do not want their connection.
The agent will, at that point, approach you for your name, telephone number, and record number to confirm your identity.
Wait on hold while the agent forms your request. In both cases, don’t forget to keep the “request affirmations number” intact for further queries.
STEP 4. Note the Confirmation Number
You may need to pay the outstanding bill before the account is closed completely. Note down the “request confirmation number” for your future use in case of any further queries.
In case, your service is not canceled, you can contact the Company and produce the request affirmation number. You can demand to find the latest status of your request.
STEP 5. Return the Device Immediately
Now, return your device. This includes the wires and cords also. Also, make sure to return the equipment within 30 days from the date of cancellation request.
Otherwise, you may need to pay an extra penalty.
STEP 6. Call again and Reconfirm
Contact customer support after few days with the “request affirmation number” and ask for the latest status.
If required pay the pending bill and close your account. This way you can close your account at ease.
Centurylink charges early termination fees. The early termination fees vary from $200 – $ 300.
Quick Fact. The early termination fees of Centurylink vary from $200 – $ 300.
If your Centurylink agreement of service is from a 24-month term your early termination fees will be $ 200. While the ETF amount stands at $300 in the case of a 35-month agreement.
How To Cancel DIRECT TV?
DIRECT TV Cancellation. Since DIRECTV deals with your satellite TV membership, you should reach them the same way as above, only the difference being the customer support number.
Call DIRECT TV at 1-800-531-5000 The procedure for return is almost the same as canceling a Centurylink connection.
Follow the same rules and you can cancel DIREC TV at ease.
Cancellation terms of DIRECT TV
- If you cancel DIRECT TV before the expiry of your agreement, you may need to pay some penalty or additional fees.
- DIRECT TV Early Termination Fee: Generally, the early termination fees are $20 per month for each remaining month of your agreement.
So, if your agreement is for 24 months and you cancel within four months.
You will have to pay a 20-month penalty i.e., 20x$20, which equals $400.
Every new cancellation request is processed on working days. So, make sure you call them during their working hours.
If not, they will take your request but will process it the next working day only.
Centurylink is very strict when it comes to termination fees. This can be observed from the early termination fees they charge from their users.
However, your termination fees will be waived off by the company under these conditions:
Cancel within 30 Days
You cancel Centurylink within 30 days period from the order date that you don’t want to keep their connection. This applies to their 30 days money-back guarantee.
If you have not used the Service yet
When the Centurylink connection has not been activated yet, and you have not used their service yet.
Under special provisions by the company, if you upgrade their connection, they may waive the termination fees.
Quick Fact. The early termination fees of Centurylink can be best avoided if you cancel the service within 30 days period.
No, there is no provision to terminate Centurylink services online or by email.
Do not expect to cancel their connection if you just send an email to them. The only procedure to remove connection is to call their customer support.
Frequently Asked Questions (FAQ)
Does Century Link charge a Cancellation Fee?
Yes. Depending upon the agreement period, you may need to pay a penalty of $200 – $300 if you remove their connection.
Check your agreement details to see how much you may need to pay. However, if you cancel within 30 days period, your cancellation fees will be waived off.
Does Cancelling Your Service Stop AutoPay Too?
When you cancel the Centurylink connection, it will be processed immediately, and your final settlement bill is sent to you.
But in case if you use the autopay feature, you may get a bill for the next few months. This may be due to some recurring fees of DIRECT Tv etc.
Hence, it is better to contact customer support to close your autopay and pay the other pending bill in some other way. This will help you not to get a bill shot at the end of every month
What will happen if you using Bundled Plan?
When you are using the bundled connection and cancel any one of the services, you will need to pay the rest monthly fees as committed by you.
What will happen to deposits made at the time of taking service?
Whatever deposit you may have made during the start of your connection, the same amount will be adjudged in the final bill sent to you.
If some credit still is left it will be sent to your mailing address in the form of a cheque.
When should I return the equipment after service termination?
When you made a cancellation request, it is better to return the equipment provided to you as soon as possible.
As per the terms and conditions of the company, you will be bound to an extra penalty if you return the equipment after 30 days or more.
So, it is a best practice to return the equipment within 30 days from the date of service cancellation request.
This is how to cancel Centurylink at ease. I hope this guide will be handy for you when you are planning to cancel your Centurylink connection or DIRECT Tv.
Just follow the steps mentioned above, and we are sure you won’t face any problems while canceling.
Our advice is to return the equipment immediately when you raise the cancellation request.
Also, don’t forget to keep track of your Autopay or remove it if you can.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.