This article will surely help you to clear all your doubts and get your credit back or the equipment replaced.
Centurylink returns mostly happens due to bad modem or serviceable modem.
When your plan to send back the modem to centurylink it is obvious that you are facing some problem. Problems faced by users varies.
But most of the major issues that results in Centurylink returns of devices are as follows:
No Internet Light on the Equipment
All lights on, but no Internet
Internet light is showing red.
Internet not working
Internet keeps disconnecting and reconnecting
Very low speed of Internet
Wifi not working
If you face the any of the above-mentioned issues, first you need to check up with their support team. If the device cannot be fixed by the support team you can ask for replacement.
And if you plan to terminate the Internet provider permanently and choose different provider, ask for credit refund and send the modem immediately.
Centurylink Return Modem Possible?
Yes Absolutely! But make sure your reason for Centurylink modem return falls within the terms and conditions of the company. You can always ask for taking the device back, when you terminate the Internet provider.
Also you can get a new device, when you find that the device has become defective and needs to be replaced. All you need to do is timely action and follow the Company's terms and conditions.
So, let us learn in details the terms and conditions for "Centurylink return modem".
Important Return Rules
Do you know the exact rules of the company when you plan to send back your modem? Many users have this question in mind while they plan to send back a modem to centurylink.
As per the official rules of the Company, you can send the device, but it should meet the requirements. Let us summarize the rules:
Returning in Case of Service Cancellation
This condition applies to when you have rented or leased from Century link. If you cancelled the services of the company you are bound to send back the device.
While sending the device to Company you should keep in mind the following points:
Service should be closed within 30 days from date of activation.
Send back the equipment within 30 days to receive full credit refund.
The product should be in great condition with no physical damage.
Returning when your Modem becomes defective
Sometimes you may need to report and send, when the box becomes defective as mentioned above. The rules for returning a defective item varies from company to company. The most important rules for Centurylink equipment return are as follows:
You have made agreement to lease the device from the company.
You have purchased the equipment from the Internet provider itself and not from others.
It is purchased within one year of Device purchase date.
Most importantly, it should be returned within 30 days to get replacement.
Hence, it is well understood that, whatever may be the reason, you request Centurylink return modem request. However, make sure to send the device within 30 days timeline to get your credit back or get a new device almost free.
Centurylink return Equipment Procedure
Now since we made the decision to send back the equipment, let us learn the process to send the device back to Company.
First you need to pack the modem in the box provided by company. Put all the other accessories like cables, wireless accessories in the box.
To make sure that the package reach the company in good condition and all intact, make sure you follow standard package rules.
Centurylink Equipment Return - Step by Step
Step 1. Selecting the Box
Use a hard box with straps to pack the box. This will ensure your package reaches the destination without any harm. Avoid using old and reused boxes. Go to market and get a new one.
Step 2. Remove unwanted Indicators
Now, remove any unwanted indicators from the box to avoid unwanted delay in shipping. If you are unsure about it you can ask the courier company to guide you.
Centurylink return label is very important. Return shipping label ensures that your packet is routed to the right address. So, when you make Centurylink equipment return make sure your give importance to this step.
There are two ways to get a Centurylink Return label. Both are simple and user friendly.
The two ways are methods are as follows:
# First Method (UPS Shipping)
Centurylink has made it quite easy to print labels. To print the label go to the following link. When you click on the link you will be taken to a window as shown below.
Do you want to directly send the Centurylink modem to store? Yes it can be done. To give the device to your nearest store you need to contact Centurylink. The support staff will guide you where and how to deposit your equipment.
You can contact them at these helpline numbers
Helpline 1 : 877-803-8414
Helpline 2 : 877-348-9005
Now that you have sent your box to the Internet provider you must track the request to know how the company has reacted to your request. As per company’s term, they ship the replacement product the next business day.
You should receive it within 1-2 days. In case you don’t receive the product, you can contact support team and ask for status.
In the worst situation, sometimes it may happen that you may NOT receive the replacement one. If this happens immediately contact the phone number for Centurylink return Support.
Quick Fact. Centurylink return modem Phone Number : 855-331-1346
TIPS - return modem to centurylink
When you are planning to return the equipment to company either for replacement or credit return keep in mind the following tips.
Have Proof. Keep proof that the modem you are sending is in good condition. You can click some pictures or make a video.
Pack Properly. Always invest good packing materials when you pack the box.
Track the equipment. Track the shipment until it reaches the company and keep the receipt as proof.
Keep Timeline in mind. While you do all these always keep in mind the 30 days strict time frame of the company.
Act Early. Decide early if you want to go for Centurylink return modem. Don’t wait for the last days.
It may happen that your device may become unserviceable after your warranty period is over. In that case, follow these instructions:
Contact Support Staff. First contact support team and explain your problem. They may overcome the issue with basic troubleshooting techniques.
Order a New Modem. If support staff cannot help you out to restore the device, it is better to order a new modem. For ordering you can either log in to your account and order. Else your can contact customer support to place the order for you.
Since, your warranty is over, you are liable to be billed for the new modem that will be sent to you.
I hope after reading this article on "Centurylink return modem", you have gathered enough information on Centurylink modem return process.
When you plan to return modem to centurylink, our advice is first double check and send the device within 30 days if you want free replacement.
Otherwise, you are bound to pay extra charge for new equipment and you may end up paying the monthly rent for the defective item.