Centurylink return modem

Centurylink Return Modem : Ultimate Guide

Looking for Centurylink return modem process or how to return modem to centurylink? Then this article is for you. 

When it comes to the Internet, Centurylink has a respectable name in this industry. They make modems with the latest technologies available to give the best user experience.

However, due to some unfortunate reasons you may require returning the Centurylink modems or terminate the service.

To return Centurylink Modem you should first contact support staff and raise a return request. Ensure that the modem is in good condition. Next, properly pack and ship the equipment back to Company within 30 days from the date of request. 

Now, let us discuss in details how you can you send back your equipment to Centurylink keeping in mind all the terms and conditions of the company.

This article will surely help you to clear all your doubts and get your credit back or the equipment replaced.

Centurylink Returns

centurylink returns

Centurylink returns mostly happens due to bad modem or serviceable modem.

When your plan to send back the modem to centurylink it is obvious that you are facing some problem. Problems faced by users varies.

But most of the major issues that results in Centurylink returns of devices are as follows:

  • No Internet Light on the Equipment
  • All lights on, but no Internet
  • Internet light is showing red.
  • Internet not working
  • Internet keeps disconnecting and reconnecting
  • Very low speed of Internet
  • Wifi not working
centurylink return equipment reasons


If you face the any of the above-mentioned issues, first you need to check up with their support team. If the device cannot be fixed by the support team you can ask for replacement.

And if you plan to terminate the Internet provider permanently and choose different provider, ask for credit refund and send the modem immediately.

Centurylink Return Modem Possible?

Yes Absolutely! But make sure your reason for Centurylink modem return falls within the terms and conditions of the company. You can always ask for taking the device back, when you terminate the Internet provider.

Also you can get a new device, when you find that the device has become defective and needs to be replaced.

All you need to do is timely action and follow the Company’s terms and conditions.

So, let us learn in details the terms and conditions for “Centurylink return modem”.

Important Return Rules

Do you know the exact rules of the company when you plan to send back your modem? Many users have this question in mind while they plan to send back a modem to centurylink.

As per the official rules of the Company, you can send the device, but it should meet the requirements. Let us summarize the rules:

centurylink modem return rules

Returning in Case of Service Cancellation

This condition applies to when you have rented or leased from Century link. If you cancelled the services of the company you are bound to send back the device.

While sending the device to Company you should keep in mind the following points:

  • Service should be closed within 30 days from date of activation.
  • Send back the equipment within 30 days to receive full credit refund.
  • The product should be in great condition with no physical damage.

Returning Defective Modem

Sometimes you may need to report and send, when the box becomes defective as mentioned above. The rules for returning a defective item varies from company to company.

The most important rules for Centurylink equipment return are as follows:

  • You have made agreement to lease the device from the company.
  • You have purchased the equipment from the Internet provider itself and not from others.
  • It is purchased within one year of Device purchase date.
  • Most importantly, it should be returned within 30 days to get replacement.

Hence, it is well understood that, whatever may be the reason, you request Centurylink return modem request.

However, make sure to send the device within 30 days timeline to get your credit back or get a new device almost free.

How to Return Modem to Centurylink

Now since we made the decision to send back the equipment, let us learn the process to send the device back to Company.

First you need to pack the modem in the box provided by company. Put all the other accessories like cables, wireless accessories in the box.

To make sure that the package reach the company in good condition and all intact, make sure you follow standard package rules.

Centurylink Equipment Return – Step by Step

Step 1.  Selecting the Box

Use a hard box with straps to pack the box. This will ensure your package reaches the destination without any harm. Avoid using old and reused boxes. Go to market and get a new one.

Step 2.  Remove unwanted Indicators

Now, remove any unwanted indicators from the box to avoid unwanted delay in shipping. If you are unsure about it you can ask the courier company to guide you.

Step 3.  Cushioning

Use good cushioning cover inside the box. You can use bubble sheets or any cushioning material. Good quality cushioning is a little investment that you can make to smoothly conduct the return process.

Step 4.  Seal the Box

Now after cushioning the modem box, seal the box with high quality tape meant for packaging. Use packing grade tapes, not normal household tape as they can open during transit.

Step 5.  Print Return Shipping Label 

Print the label that you will need to past on the box. We will discuss how to print the label below so that you don’t make any mistake. Print it and paste on the box.

Step 6.  Attach Return Shipping Label

Don’t forget to attach your return shipping address in the box. Your can print the return shipping label form your computer and paste it on the box. Do not forget to mention your contact number on it.

Step 7.  Visit Nearest UPS Shipping Center

So when everything is set go to any authorized UPS Shipping Center, and post it. If you want to find the nearest UPS location go to this link and find the nearest one.

Centurylink Return Label 

centurylink return label

Centurylink return label is very important. Return shipping label ensures that your packet is routed to the right address. So, when you make Centurylink equipment return make sure your give importance to this step. 

There are two ways to get a Centurylink Return label.  Both are simple and user friendly. 

The two ways are methods are as follows:

#  First Method (UPS Shipping)

Centurylink has made it quite easy to print labels. To print the label go to the following link. When you click on the link you will be taken to a window as shown below.

A web-page will open (as shown above) and it will ask you to fill your Account Name and Last Name/business name.

After you sign in you will be taken to label options. Print it and paste on the box and take to UPS for shipping.

print centurylink rerurn label

Source : www.centurylink.com

#  Second Method (PREPAID- USPS)

Another way is to get shipping label for your package is Generating prepaid Shipping label. Generating a prepaid shipping label is easy and you can do it at ease.

To get one prepaid label for you go to the undermentioned link.

Fill up your information and there you go, you can get your prepaid Shipping Label through USPS First Class mail. Using any of the method print the labels on a good paper and paste it on the box.

Centurylink Modem Return to Store

Do you want to directly send the Centurylink modem to store? Yes it can be done. To give the device to your nearest store you need to contact Centurylink. The support staff will guide you where and how to deposit your equipment.

You can contact them at these helpline numbers

Centurylink Helpline

Helpline 1 : 877-803-8414

Helpline 2 : 877-348-9005

Important Contact 

Now that you have sent your box to the Internet provider you must track the request to know how the company has reacted to your request. As per company’s term, they ship the replacement product the next business day.

You should receive it within 1-2 days. In case you don’t receive the product, you can contact support team and ask for status.

In the worst situation, sometimes it may happen that you may NOT receive the replacement one. If this happens immediately contact the phone number for Centurylink  return Support.

Quick Fact. Centurylink return modem Phone Number : 855-331-1346

TIPS – Return Modem to Centurylink 

When you are planning to return the equipment to company either for replacement or credit return keep in mind the following tips.

1. Have Proof of Return

Keep proof that the modem you are sending is in good condition. You can click some pictures or make a video.

2. Pack Properly

Always invest good packing materials when you pack the box.

3. Track the Equipment

Track the shipment until it reaches the company and keep the receipt as proof.

4. Keep Timeline in Mind

While you do all these always keep in mind the 30 days strict time frame of the company. 

5. Act Early

Decide early if you want to go for Centurylink return modem. Don’t wait for the last days.

Checklist For Centurylink Return Equipment

equipment return checklist

Make sure that you have checked the modem for simple errors like power cord problem, loose cables etc.

Check first yourself before raising request to send back the equipment.

Some of the basic checks that you can make are:

  • Check for loose cables, cords etc.
  • Check if the device is configured properly
  • Check if the modem lights are illuminating or not
  • Make sure your device is activated properly.
  • Look for any major CenturyLink Internet Outage in your area if any. This may happen but the company will surely make things good soon.
  • Ask your family members if they have hit the Reset button by mistake.

In most basic cases, company provides the troubleshooting without the equipment to be send back to them.

So, double check for basic errors, ask company for troubleshooting online or through call. If nothing works, you are fine to ask to ask for replacement device and send  the old one to company.

What if Your Product Warranty Has Expired?

It may happen that your device may become unserviceable after your warranty period is over. In that case, follow these instructions:

Contact Support Staff

First contact support team and explain your problem. They may overcome the issue with basic troubleshooting techniques.

Order a New Modem

If support staff cannot help you out to restore the device, it is better to order a new modem. For ordering you can either log in to your account and order. Else your can contact customer support to place the order for you.

Since, your warranty is over, you are liable to be billed for the new modem that will be sent to you.


I hope after reading this article on “Centurylink return modem”, you have gathered enough information on Centurylink modem return process.

When you plan to return modem to centurylink, our advice is first double check and send the device within 30 days if you want free replacement.

Otherwise, you are bound to pay extra charge for new equipment and you may end up paying the monthly rent for the defective item.

Read Next: Learn how to make your Centurylink Internet Faster than before!

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