If you face the any of the above-mentioned issues, first you need to check up with their support team. If the device cannot be fixed by the support team you can ask for replacement.
And if you plan to terminate the Internet provider permanently and choose different provider, ask for credit refund and send the modem immediately.
Centurylink Return Modem Possible?
Yes Absolutely! But make sure your reason for Centurylink modem return falls within the terms and conditions of the company. You can always ask for taking the device back, when you terminate the Internet provider.
Also you can get a new device, when you find that the device has become defective and needs to be replaced.
All you need to do is timely action and follow the Company's terms and conditions.
Centurylink return label is very important. Return shipping label ensures that your packet is routed to the right address. So, when you make Centurylink equipment return make sure your give importance to this step.
There are two ways to get a Centurylink Return label. Both are simple and user friendly.
The two ways are methods are as follows:
# First Method (UPS Shipping)
Centurylink has made it quite easy to print labels. To print the label go to the following link. When you click on the link you will be taken to a window as shown below.
Fill up your information and there you go, you can get your prepaid Shipping Label through USPS First Class mail. Using any of the method print the labels on a good paper and paste it on the box.
Centurylink Modem Return to Store
Do you want to directly send the Centurylink modem to store? Yes it can be done. To give the device to your nearest store you need to contact Centurylink. The support staff will guide you where and how to deposit your equipment.
You can contact them at these helpline numbers
Helpline 1 : 877-803-8414
Helpline 2 : 877-348-9005
Now that you have sent your box to the Internet provider you must track the request to know how the company has reacted to your request. As per company’s term, they ship the replacement product the next business day.
You should receive it within 1-2 days. In case you don’t receive the product, you can contact support team and ask for status.
In the worst situation, sometimes it may happen that you may NOT receive the replacement one. If this happens immediately contact the phone number for Centurylink return Support.
In most basic cases, company provides the troubleshooting without the equipment to be send back to them.
So, double check for basic errors, ask company for troubleshooting online or through call. If nothing works, you are fine to ask to ask for replacement device and send the old one to company.
What if Your Product warranty Has Expired?
It may happen that your device may become unserviceable after your warranty period is over. In that case, follow these instructions:
Contact Support Staff. First contact support team and explain your problem. They may overcome the issue with basic troubleshooting techniques.
Order a New Modem. If support staff cannot help you out to restore the device, it is better to order a new modem. For ordering you can either log in to your account and order. Else your can contact customer support to place the order for you.