Looking for Centurylink return modem process or how to return modem to Centurylink? Then this article is for you.
When it comes to the Internet, Centurylink has a respectable name in this industry. They make modems with the latest technologies available to give the best user experience.
However, due to some unfortunate reasons you may require returning the Centurylink modems or terminate the service.
To return Centurylink Modem you should first contact support staff and raise a return request. Ensure that the modem is in good condition. Next, properly pack and ship the equipment back to Company within 30 days from the date of request.
Now, let us discuss in detail how you can send back your equipment to Centurylink keeping in mind all the terms and conditions of the company.
This article will surely help you to clear all your doubts and get your credit back or the equipment replaced.
Centurylink returns mostly happen due to a bad modem or serviceable modems.
When your plan to send back the modem to Century Link it is obvious that you are facing some problem. Problems faced by users vary.
But most of the major issues that result in Centurylink returns of devices are as follows:
- No Internet Light on the Equipment
- All lights on, but no Internet
- Internet light is showing red.
- Internet not working
- Internet keeps disconnecting and reconnecting
- Very low speed of Internet
- Wifi not working
If you face any of the above-mentioned issues, first you need to check up with their support team. If the device cannot be fixed by the support team you can ask for a replacement.
And if you plan to terminate the Internet provider permanently and choose a different provider, ask for a credit refund and send the modem immediately.
Yes Absolutely! But make sure your reason for Centurylink modem return falls within the terms and conditions of the company. You can always ask for taking the device back when you terminate the Internet provider.
Also, you can get a new device, when you find that the device has become defective and needs to be replaced.
All you need to do is timely action and follow the Company’s terms and conditions.
So, let us learn in detail the terms and conditions for “Centurylink return modem”.
Important Return Rules
Do you know the exact rules of the company when you plan to send back your modem? Many users have this question in mind while they plan to send back a modem to Centurylink.
As per the official rules of the Company, you can send the device, but it should meet the requirements. Let us summarize the rules:
Returning in Case of Service Cancellation
This condition applies to when you have rented or leased from Century link. If you canceled the services of the company you are bound to send back the device.
While sending the device to Company you should keep in mind the following points:
- Service should be closed within 30 days from date of activation.
- Send back the equipment within 30 days to receive full credit refund.
- The product should be in great condition with no physical damage.
Returning Defective Modem
Sometimes you may need to report and send when the box becomes defective as mentioned above. The rules for returning a defective item vary from company to company.
The most important rules for Centurylink equipment return are as follows:
- You have made agreement to lease the device from the company.
- You have purchased the equipment from the Internet provider itself and not from others.
- It is purchased within one year of Device purchase date.
- Most importantly, it should be returned within 30 days to get replacement.
Hence, it is well understood that, whatever may be the reason, you request Centurylink return modem request.
However, make sure to send the device within 30 days timeline to get your credit back or get a new device almost free.
Now since we made the decision to send back the equipment, let us learn the process to send the device back to Company.
First, you need to pack the modem in the box provided by the company. Put all the other accessories like cables, wireless accessories in the box.
To make sure that the package reaches the company in good condition and all intact, make sure you follow standard package rules.
Step 1. Selecting the Box
Use a hard box with straps to pack the box. This will ensure your package reaches its destination without any harm. Avoid using old and reused boxes. Go to the market and get a new one.
Step 2. Remove unwanted Indicators
Now, remove any unwanted indicators from the box to avoid unwanted delays in shipping. If you are unsure about it you can ask the courier company to guide you.
Step 3. Cushioning
Use a good cushioning cover inside the box. You can use bubble sheets or any cushioning material. Good quality cushioning is a little investment that you can make to smoothly conduct the return process.
Step 4. Seal the Box
Now after cushioning the modem box, seal the box with high-quality tape meant for packaging. Use packing grade tapes, not normal household tape as they can open during transit.
Step 5. Print Return Shipping Label
Print the label that you will need to past on the box. We will discuss how to print the label below so that you don’t make any mistakes. Print it and paste it into the box.
Step 6. Attach Return Shipping Label
Don’t forget to attach your return shipping address in the box. You can print the return shipping label from your computer and paste it into the box. Do not forget to mention your contact number on it.
Step 7. Visit Nearest UPS Shipping Center
So when everything is set go to any authorized UPS Shipping Center, and post it. If you want to find the nearest UPS location go to this link and find the nearest one.
A Centurylink return label is very important. Return shipping label ensures that your packet is routed to the right address. So, when you make Centurylink equipment return make sure you give importance to this step.
There are two ways to get a Centurylink Return label. Both are simple and user-friendly.
The two ways are methods are as follows:
# First Method (UPS Shipping)
Centurylink has made it quite easy to print labels. To print the label go to the following link. When you click on the link you will be taken to a window as shown below.
A web page will open (as shown above) and it will ask you to fill in your Account Name and Last Name/business name.
After you sign in you will be taken to label options. Print it and paste it on the box and take it to UPS for shipping.
# Second Method (PREPAID- USPS)
Another way is to get a shipping label for your package is to generate a prepaid shipping label. Generating a prepaid shipping label is easy and you can do it at ease.
To get one prepaid label for you go to the undermentioned link.
Fill up your information and there you go, you can get your prepaid Shipping Label through USPS First Class mail. Using any of the methods print the labels on good paper and paste them on the box.
Do you want to directly send the Centurylink modem to the store? Yes, it can be done. To give the device to your nearest store you need to contact Centurylink. The support staff will guide you on where and how to deposit your equipment.
Now that you have sent your box to the Internet provider you must track the request to know how the company has reacted to your request. As per the company’s terms, they ship the replacement product the next business day.
You should receive it within 1-2 days. In case you don’t receive the product, you can contact support team and ask for status.
In the worst situation, sometimes it may happen that you may NOT receive the replacement one. If this happens immediately contact the phone number for Centurylink return Support.
Quick Fact. Centurylink return modem Phone Number: 855-331-1346
When you are planning to return the equipment to the company either for replacement or credit return keep in mind the following tips.
1. Have Proof of Return
Keep proof that the modem you are sending is in good condition. You can click some pictures or make a video.
2. Pack Properly
Always invest in good packing materials when you pack the box.
3. Track the Equipment
Track the shipment until it reaches the company and keeps the receipt as proof of shipping.
4. Keep Timeline in Mind
While you do all these always keep in mind the 30 days strict time frame of the company.
5. Act Early
Decide early if you want to go for Centurylink’s return modem. Don’t wait for the last days.
Make sure that you have checked the modem for simple errors like power cord problems, loose cables, etc.
Check first yourself before raising a request to send back the equipment.
Some of the basic checks that you can make are:
- Check for loose cables, cords etc.
- Check if the device is configured properly
- Check if the modem lights are illuminating or not
- Make sure your device is activated properly.
- Look for any major CenturyLink Internet Outage in your area if any. This may happen but the company will surely make things good soon.
- Ask your family members if they have hit the Reset button by mistake.
In most basic cases, the company provides the troubleshooting without the equipment to be sent back to them.
So, double-check for basic errors, ask the company for troubleshooting online or through call. If nothing works, you are fine to ask for a replacement device and send the old one to the company.
What if Your Product Warranty Has Expired?
It may happen that your device may become unserviceable after your warranty period is over. In that case, follow these instructions:
Contact Support Staff
First, contact the support team and explain your problem. They may overcome the issue with basic troubleshooting techniques.
Order a New Modem
If support staff cannot help you out to restore the device, it is better to order a new modem. For ordering, you can either log in to your account and order. Else you can contact customer support to place the order for you.
Since your warranty is over, you are liable to be billed for the new modem that will be sent to you.
I hope after reading this article on “Centurylink return modem”, you have gathered enough information on the Centurylink modem return process.
When you plan to return the modem to Centurylink, our advice is first to double-check and send the device within 30 days if you want a free replacement.
Otherwise, you are bound to pay an extra charge for new equipment and you may end up paying the monthly rent for the defective item.
Read Next: Learn how to make your Centurylink Internet Faster than before!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.