DIRECTV remote not working or facing a problem while using the remote? We know it is very trending and an annoying question!
Though it gets less attention, it is the main device that helps you to convey your wishes and direction to your TV box.
But when the equipment stops working this can be very disturbing, and you may think to replace or buy a new one.
It may happen that the buttons may not work, or you need to press too hard a button for something to happen.
But do not worry. It may happen that the equipment is only having a small problem that we can fix with basic troubleshooting.
To Fix DIRECTV Remote not working, first check the batteries and then reset the remote control. Further, perform a reset of the TV receiver and pair the two devices again.
After reading this article, I am sure you will learn in detail about the various troubleshooting methods as well as how to reset DirecTV remote in case your remote is malfunctioning.
DIRECTV Remote Types
When it comes to technology upgrades, DIRECTV stays ahead of the competition. It makes sure that its users enjoy the best with its new technologies.
The same can be seen with its handheld equipment. It gives a high feature device for its users. Most users are satisfied while using this equipment.
The two most used remote-instrument on DIRECTV are as follows:
DIRECTV Universal Remote
As the name suggests, this equipment is universal and can be used on most devices. This small piece of equipment is very powerful.
Apart from operating your TV, it also works fine on DVD players and other such equipment.
DIRECTV Genie Remote
A sleekly designed small equipment and is power-packed. Apart from basic use, it can also show recordings, program descriptions.
It has also an inbuilt mechanism to manage your recordings and many more.
Reasons for DIRECTV Remote not Working
Users of the Company complain about their “small handheld equipment” not working many times.
If the handheld instrument is not working we are bound to get various types of problems while using the device.
But you may feel frustrated and must be wondering the exact reason behind the error.
A one-liner answer to this question is not feasible. This is because there are many reasons for non-performing.
But main reasons, why your DIRECTV remote becomes unserviceable are as follows:
- Low Battery Issue of device.
- Device keys in pressed position.
- Your TV does not recognize your equipment.
- The hand held instrument is not programmed properly.
- High distance between the handheld instrument and TV.
- High brightness of Television screen.
- Obstruction between the device and TV.
- Device hardware issue.
- Device has become unserviceable.
Major Remote Problems Users Face
A faulty remote can give you a huge amount of problems. Some of the major problems or errors that users face while using handheld equipment are as follows.
First, we recommend you do this basic easy five-step basic check of your instrument before you decide to do the troubleshooting steps.
This pre-check can sometimes fix some of the issues at an early stage itself.
Step 1. No keys Pressed
First, make sure none of the keys are in the pressed position. If this happens your instrument will not work properly. If there are any pressed keys try to unpress them manually.
Step 2. Check Battery Power
Check the battery with an inbuilt battery checker. You can press any key of your equipment and see if the green light is blinking or not. If not it is time for you to change the batteries.
Step 3. Use the Top Switch Button
Next, try switching the top mode switch like from AV to TV, etc. Switching can sometimes make your instrument work. Try it and many times it can work for you.
Step 4. Clean Receiver
Check if your receiver or TV box is clean. If not use a cloth and clean it for any dirt. Too much dirt can also lead to many problems.
Step 5. Unplug your Receiver
Unplug your receiver from the power cord and wait for two minutes. Then again start the receiver. Check if the problem is solved or not.
If this basic troubleshooting method does not work for you do not worry.
We have placed the solution of major handheld instrument problems or issues that users face.
Check which problem you are facing and apply the fix we recommend. The majority of the problems we face can be solved easily at home.
So, try these methods before you decide to dump it.
Basic troubleshooting along with the specific problem of the equipment is as follows:
Your equipment’s top green light may not work sometimes. To solve this problem, change your batteries. To change the batteries, do the following
- Push down the battery cover and remove the batteries.
- Replace the old batteries with two new Alkaline (AA).
- Put the cover back
If this happens, there must be some obstructions in between the TV and your remote.
And sometimes the distance is too much for the equipment to work. Try reducing the distance and any obstacles in between.
Remote Commands Not Recognized by TV
Sometimes it may happen that your instrument may work fine but the TV or home entertainment component does not recognize its command.
If this happens, first check if you properly set up the equipment according to the instructions in the manual.
You can reconfigure the setup using the codes as per the devices mentioned.
Change of Channels Does Not Work
You may face problems while changing channels. It may stay in one channel and won’t go further.
To fix this issue, make sure your instrument is properly programmed to connect your DIRECTV receiver.
Then adjust the slide control on the top of the equipment to switch the mode for example TV or AV.
If still, your equipment does not work, you should consider re-programming it to the TV.
DIRECTV Remote Volume not Working
It may happen that your remote volume may not work at all or you may be unable to either increase or decrease the volume.
To fix this volume not working issue do the following:
- First, check your batteries with the built-in battery tester.
- Connect the remote to your TV receiver
- Try changing the modes between AV1, AV2, and TV
- Check if it works
If not check if the equipment is properly configured or not. If not go to settings of DIRECTV and do the configuration once again.
Then again try changing the mode switch from AV1 to AV2 etc. Check the volume by pressing the keys up and down.
Remote Keys only Respond When Pressed Hard
It may happen that you may need to press hard to make the keys of your remote work. If this is the case, the best fix is to open the equipment and clean it once.
We will show you how to do this at the end of this article.
How to Reset DirecTV Remote
Used all the troubleshooting methods but no method worked for you?
If you are at this stage, we recommend you reset your device. If you are having doubts about how to reset the equipment, check the methods explained below.
For resetting the DIRECTV remote, use these three following methods.
Reset Method I
- Press the “MENU” option in your DIRECTV Receiver.
- Now go to “Settings & Help“.
- Next it’s your turn to select the “Settings” option.
- On “Settings” page, move and select “Remote Control” option.
- Now select “Reset remote” when it is highlighted.
Reset Method 2
If the above-mentioned method to reset the DirecTV remote was not useful for you, we recommend you apply this second method.
This method involves resetting the instrument back to its original factory settings.
To do this, follow these steps:
- Take your instrument and press “MUTE” & “SELECT” together for few seconds.
- Now press 9,8,1 and the “SELECT” button.
- Wait for light to flash “Four times”.
- Congrats! your remote is now reset.
Reset Method 3
- Press MENU on your DirecTV receiver.
- Navigate to Settings & Help and select it
- Go to the Settings option.
- Select the Control option and press “reset remote”.
- Your equipment will now reset to prebuilt settings.
For reset sometime the receiver may ask for security code. Find it on the user manual and put it.
Check Battery life
You may have heard that the device has an inbuilt battery life checker. But you may find it confusing how you can check the battery life using it.
To check your battery, press and hold any key.
1. If the green light at the top is strong, then your battery is perfect.
2. When the green light blinks fast, that means the battery is working fine now, needs replacement in the future.
3. When the green light blinks low, your battery needs immediate replacement.
How to Repair DirecTV Remote
Nothing is more irritating than an unserviceable instrument while watching television.
Due to heavy use, the keys are subject to wear and tear. If you have made to repair your DirecTV we have a DIY hack to do the repair.
Step 1. First, remove the battery cover and take out the batteries.
Step 2. Remove all the screws carefully.
Step 3. Carefully remove the top of the panel with the buttons.
Step 4. Now use a soft cloth or brush to clean the panel and the buttons.
Step 5. Make some pencil lead powder and place it on the back of the buttons.
Step 6. Reassemble the equipment and check it.
It may happen that your DIRECTV Universal remote may stop working for you or may create problems while using it.
Here are some tips that you can follow to fine-tune it and avoid any major issues.
Always check Batteries
Check your batteries first with the inbuilt battery checker. It is a good habit to check your battery frequently.
Ensure no Blockage
Make sure there is no blockage in between your equipment and your TV receiver. This also hampers the connectivity of your handheld equipment to the TV Box.
Do regular cleaning
We recommend frequent cleaning of the sensor in both the DIRECTV box and equipment with a soft cloth.
When your remote is not working well, you can try adjusting the distance between you and the TV receiver.
Sometimes decreasing the brightness of your TV Set can help you rectify problems of remote connectivity issues.
How to Purchase a New Remote
Tried everything and still, your DirecTV remote fails to function well? If nothing has worked for you, your small equipment needs replacement.
It has become unserviceable and it is better if you purchase a new one.
To purchase a new remote visit AT&T or DIRECTV website. Log in to your account, go to the “My Equipment” option and place the order.
If your order is not processed or you are unable to place an order, you can also buy from Amazon US also.
We hope you now gained the information on how to troubleshoot your remote, in case the DIRECTV remote is not working for you.
We recommend you first do the basic check before going for the troubleshooting option or resetting the device.
Also do not forget to look at the tips we have provided. If you follow these, you can expect a long life of your equipment.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.
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