If you are wondering why is my Hive thermostat showing the wrong time, keep reading!
We understand how frustrating it can be when the clock on your smart thermostat unexpectedly changes, and you have no idea what to do in such a situation with your unit and its schedules.
That’s why we’ve put together everything in this guide to help you quickly resolve the problem.
When your Hive thermostat is showing the wrong time, you simply need to wake it up by pressing any button on the thermostat to update the display. Next, reboot the router for 5 minutes, update the Hive app, and re-insert the Hive thermostat batteries.
Let’s move further to unwrap more!
Why is the Hive Thermostat Time Wrong?
One primary reason why the clock is changing on your Hive thermostat can be an outdated Hive app version.
Therefore, it is crucial to set your Hive app to auto-update so that the OS of the software automatically updates whenever any new version is released from the Hive team.
Sometimes, the smart thermostat can also show the wrong time due to a poor internet or WiFi connection, so it’s best to check all possibilities:
These are some causes that can also cause the wrong time on your thermostat.
Let’s now proceed with the troubleshooting solutions.
Why Is My Hive Thermostat Showing the Wrong Time?
If your Hive thermostat is showing the wrong time, it can be pretty inconvenient, but below are different steps you can implement to troubleshoot and resolve the issue.
So, let’s jump right in!
1. Update or Wake Up the Thermostat
It is pretty standard that the thermostat sometimes goes into a low-power mode whenever the display has not been used for a while.
This sometimes causes your Hive thermostat to lose the connection with the Hive network, so it doesn’t update the time on the display.
- If the display on your Hive thermostat shows the wrong time, you need to simply wake it up by pressing any button on it.
This way, your Hive thermostat will automatically update the display, schedules, and all other new settings, and the time should be corrected.
If your Hive thermostat doesn’t update the time, move on to the next steps in the guide!
2. Check your Internet Connection
The next step by priority is to check the internet connection because Hive thermostats are based on wireless remote sensors that connect to a receiver.
They operate via an internet connection from a Hive hub, which is fundamental for the correct time to appear.
Your thermostat may receive poor internet or lose connection with the Hive hub, so the time can’t update.
So, here are some tips and tricks to attempt and resolve internet-related issues:
- Check the Hive Hub connection with the wireless router.
- Test the internet connection on the other smart devices.
- Check the network cable of the hub for any visible faults.
- Disconnect and reconnect the cable Ethernet cable link.
- Put the router and Hive Hub at a central or open location.
If your internet connection works on all other devices and everything is in a good state, there might be a network issue.
Tip: Use your smartphone to confirm that the wireless network is accessible!
3. Power Cycle Your Hive Setup!
If your Hive thermostat is showing the wrong time, power cycling your entire Hive ecosystem may help.
This is one of the exclusive methods to change time on Hive Thermostat manually and refresh the system, clearing out all temporary network and software issues.
Follow these steps to power cycle your devices:
- Unplug your broadband router and Hive Hub.
- Disconnect the internet cables from the router.
- Unplug the network wire with the hub and router.
- Wait for up to 5 minutes for a complete discharge.
- Reconnect all internet cables back in their ports.
- Plug your broadband router into the power outlet.
- Once the router comes back online, plug in the hub.
Within 2 to 5 minutes, your Hive hub will reboot entirely and establish the internet connection from the router.
Then, check whether your thermostat is back online and updated at the correct time on the display.
Reminder: Make sure your Hive hub is not placed on the floor or in an enclosed area!
4. Remove the Thermostat Batteries!
If power cycling your devices doesn’t help, you must remove the batteries from the thermostat.
This approach is crucial because sometimes the thermostats don’t operate correctly because of an insufficient power supply, especially if your device is solely battery-powered.
Here is what you need to do:
- Carefully hold the thermostat’s display.
- Pull and take off the body from the base.
- Remove the batteries from the thermostat.
- Wait for at least 5 minutes for a discharge.
Once your Hive thermostat is powered on and restores the Hive hub’s internet connection, check whether the correct time is displayed.
If not, ensure that the broadband router has an internet service and is correctly set up with the Hive hub.
Important: Low Thermostat Batteries!
There’s always a chance your thermostat is not updating the time because the unit needs new batteries.
So, if you haven’t changed the batteries in your unit for a long, then try replacing the batteries with 4 AA units for the regular Hive device or 4 AAA units for the Hive Mini thermostat.
5. Update the Hive App Version
If the clock on your Hive thermostat changes, it could be due to an outdated Hive application version.
Old application versions can often cause synchronisation issues, so always use the latest version of the Hive app, and it will take care of everything for you.
Here is how you can update the app version:
- Use any phone with an internet connection.
- Go to the Google Play Store or App Store.
- Search for the “Hive” app in the search bar.
- Tap on the application name when it appears.
- Press on the “Update” button when available.
In addition, make sure to constantly update the OS version of your mobile devices because sometimes, outdated firmware of your device can also cause issues.
Tip: If you have a secondary device to test with, download the Hive app there!
6. Turn *OFF* and *ON* the Boiler!
Another reason why your Hive thermostat is showing a wrong time can be a problem with the Hive boiler.
So, rebooting the boiler may help because it is directly wired to the Hive receiver, which acts as the central control between the boiler, your Hive thermostat, and the Hive hub.
- To reboot the boiler, turn off your boiler at the isolation switch and wait for about 10 seconds.
Then, turn the isolation switch off the boiler back on and check if the time on the Hive thermostat is updated, and if yes, feel free to implement this solution whenever necessary.
This method will reset the thermostat, and the time on the display will hopefully update when you’re done with the setup.
However, if you still see an incorrect time on the thermostat, let’s see what else you’ve got left to do…
Need More Help?
If your Hive thermostat still shows the wrong time after trying all these solution steps, you may need professional help.
Simply contact the Hive Support team by sending them a message with complete details of your problem and the troubleshooting you’ve already attempted here. Best of luck!
Why is my Hive thermostat showing the wrong time? Well, the wrong time could be due to a low-power mode, and you only need to wake up the thermostat by pressing a button.
Additional troubleshooting includes inspecting your internet and updating the Hive app!
For more such guides on Hive thermostats, check our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.