Why Can’t I Cancel My Peloton Subscription? (Quick Fix)

Why can’t I cancel my Peloton subscription? Here’s what you should do!

If you no longer use the service, you should cancel it.

If you encounter issues with the cancellation, it’s likely due to billing issues or an incorrect process. 

To cancel your Peloton subscription, check your subscription status and billing cycle. It will settle any outstanding balance with the bill and cancel the subscription through the website or over the phone.

Now, let’s take a closer look at the solutions. 

Why Can’t I Cancel My Peloton Subscription – 10 Surefire Ways

Some common signs that canceling your Peloton subscription isn’t an option are seeing error messages, getting redirected to another page, or getting charged.

Luckily, we know how to fix it! 

1. Check Your Subscription Status and Billing Cycle 

First, check your subscription status and billing cycle on the Peloton website or app.

Log in to your account and go to the subscription section to determine if you have an active subscription, when it expires, and how much you’re paying. 

To check your subscription status and billing cycle

1. Go to the Peloton website and log in to your account.
2. Click on the Profile icon in the upper right corner of the page. 
3. Select My Account from the drop-down menu. 
4. Click on the Subscription tab.

You will see the following information about your Peloton subscription:

• Status (active, pending, or canceled)
• Billing cycle 
• Subscription type
• Payment method

To update your subscription information on the Peloton app

1. Open the Peloton app. 
2. Log in to your account. 
3. Tap the More tab.
4. Select Subscription. 

If your Peloton subscription is still active or set to renew soon, cancel it before the next billing date to avoid overcharges. If it’s already canceled or has expired, there’s nothing else you need to do. 

2. Make Sure You’re Logged In to the Correct Account

You won’t be able to cancel your Peloton subscription if you are not logged in to the correct account.

This usually happens in multiple accounts with different email addresses or passwords or if another person uses your device or browser. 

Double-check your login information by following these steps:

1. Log out of your account on the Peloton website or app.  
2. Log in with the email address and password you used during the Peloton signup. 
3. If you forgot your email or password, click Forgot Email or Forgot Password.
4. Follow the instructions to retrieve your email or create a new password. 
5. If logging in remains an issue, contact Peloton support for help. 

Pro Tip: Monitor your account activity and logins to prevent unauthorized access, especially if you detect unusual activity, change your password immediately. 

3. Cancel Your Subscription on the Peloton Website

Can I cancel my Peloton subscription? Yes, the easiest way is through the Peloton website.

There, you’ll be able to manage your subscription and other account aspects, including your subscription status and payment information. 

To cancel your subscription on the Peloton website, follow these steps:

1. Go to the Peloton website.
2. Log in to your Peloton account.
3. Click on the Profile icon. 
4. Select My Account.
5. Click on the Subscription tab. 
6. Scroll down to click Cancel Subscription in the designated section. 
7. Review the information about canceling your subscription. 
8. Click Confirm Cancellation. 

Note: The cancellation will take effect immediately. You can still access your subscription until your current billing cycle ends. 

4. Cancel Your Subscription Over the Phone

Alternatively, if you’re having issues with how to cancel my Peloton subscription on the website, do it over the phone.

Contact Peloton’s customer support team to assist you with canceling your subscription.

This is a good option if you prefer to talk to a real person. 

To cancel your subscription over the phone, follow these steps:

1. Call Peloton customer support at (866) 679-9129.
2. Select Membership.
3. Tell the representative you want to cancel your subscription. 
4. Provide your account information and reason for canceling.
5. Confirm subscription cancelation and ask for a confirmation email.

Note: Ensure you call during business hours. Expect to wait on hold; be patient and wait for a representative to assist you. 

5. Settle Your Outstanding Charges Before Cancelation

One of the possible reasons you can’t cancel your Peloton subscription is you have outstanding charges or fees on your account.

This usually happens if you have a late payment, declined payment, or a chargeback. Settle your bills to fix the issue. 

Here’s how to do this:

1. Go to the Peloton website.
2. Log in to your Peloton account.
3. Click on the Profile icon. 
4. Select My Account. 
5. Click on the Payment tab.
6. Navigate to Oustanding Balance.
7. Click Pay Now.
8. Enter your payment information.
9. Click the Pay button. 

Note: Continue monitoring your billing statements to ensure you have canceled your subscription and won’t be charged for Peloton services anymore.  

6. Cancel Peloton Through the Store You Subscribed

If you subscribed to Peloton via the Apple App Store, Google Play Store, or Roku, cancel your subscription via the same platform you originally enrolled in.

Note that the cancelation process varies per third-party retailer, so follow their instructions to avoid mishaps. 

Follow these steps to cancel Peloton through the store you subscribed to:

Apple App Store

To cancel your Peloton subscription that was subscribed through an iOS device, follow these steps:

1. Go to your device’s Settings.
2. Click on your name.
3. Choose Subscriptions.
4. Select Peloton.
5. Click Cancel Subscription and confirm. 

Google Play Store

To cancel your Peloton subscription that was subscribed through an Android device, follow these steps:

1. Go to your Google Play Store app.
2. Tap on the Profile icon. 
3. Tap on the Payments and Subscriptions option.
4. Select Subscriptions.
5. Tap on your Peloton subscription.
6. Choose Cancel Subscription.

Roku

To cancel your Peloton subscription that was subscribed through a Roku device, follow these steps:

1. Press the Home button on your Roku remote.
2. Navigate to the Peloton channel using the directional pad.
3. Press the Star button to open the Options menu.
4. Select Manage Subscription.
5. Select Cancel Subscription and confirm.
6. Press Done.

Note: If you wish to re-subscribe to Peloton services in the future, do so through the same platform. 

7. Check Your Payment Method

Another possible reason you need help canceling your Peloton subscription is a problem with your payment method.

This is the case if your credit card or bank account is invalid, blocked, or expired.

To fix this, update your payment information. 

To check your payment method, follow these steps:

1. Log in to your account on the Peloton website or app.
2. Click on My Account.
3. Scroll down to the Billing section.
4. Click View Details.
5. See under Payment Method.
6. Click Edit to check if your credit card or bank account is valid and up-to-date.
7. To change your payment method, click Add New Payment Method.
8. Follow the instructions. 

Note: If you have any issues with your payment method, contact your bank or card provider. 

8. Clear Your Browser Cache Before Canceling

When the browser cache becomes full, corrupted, or outdated, you will have problems canceling your Peloton subscription on your browser.

To fix this, clear your browser cache and cookies or use a different browser to cancel your subscription. 

To clear your browser cache and cookies, follow these steps:

Chrome

1. Open Chrome.
2. Click on the three dots in the upper right corner of the window.
3. Select More Tools.
4. Select Clear Browsing Data.
5. Choose a Time Range.
6. Select All Time to delete everything.
7. Check the boxes next to Cookies and other site data and Cached images and files.
8. Click Clear Data. 

Firefox

1. Open Firefox.
2. Click on the three horizontal lines in the upper right corner of the window.
3. Select History.
4. Select Clear Recent History.
5. Select Everything in the time range.
6. Check the box next to Cache Web Content.
7. Click Clear Now. 

Safari

1. Open Safari.
2. Click on Safari in the top menu bar.
3. Select Preferences.
4. Click on the Privacy tab.
5. Select Manage Website Data.
6. Click Remove All to delete all cached data.
7. To delete data for a specific website, click on the website.
8. Click on Remove.

Note: Clearing your browser cache will delete all your temporary files and data, so be prepared to log in to your Peloton account again.

Quick Recap

Why can’t I cancel my Peloton subscription? It’s usually a problem with your account, or you want to look at other ways to cancel it.

Other alternatives include doing it on the website or over the phone, but make sure to settle your outstanding charges.

If you want more Peloton guides regarding your account and fixing the different errors, visit our blog!