How to Transfer Telstra Plus Points? (Maximize Gains)

If you want to transfer Telstra Plus points, you must know that this is not a standard process.

Everything that Telstra says about transferring points is that “you can transfer points to any Telstra account that has joined Telstra Plus.”

This pretty much wraps up all the information available, but according to user conversations, we’ve managed to learn all the details involved.

Let’s chronologically unwrap everything.

What are Telstra Plus and Telstra Points?

Telstra Plus is a fantastic program that recognises your participation in Telstra’s services by granting you Telstra points.

When you have enough points, you can spend them on available devices from Telstra’s Reward Store.

However, these points are never enough to buy a device, and by transferring from one Telstra account to another, you can easily combine them.

This is why people request the Telstra points transfer, but this is only possible if you have full authority over the accounts.

Can You Transfer Telstra’s Plus Points?

Yes, transferring Telstra Plus points is possible, even though Telstra provides no official steps and instructions.

They say, “You can”, but we’re here to unwrap the entire process and all the details that may prevent or delay your request.

There are a couple of requirements:

When simplified, the requirements are not much.

However, gaining authority over the Telstra account to receive the points may be an obstacle, so let’s begin understanding how it’s done…

How to Transfer Telstra Plus Points in Easy Steps?

The steps below cover the entire process with an in-depth explanation of the transfer process!

1. Gain the Accounts Authority

You must have full authority over both accounts to transfer Telstra’s Plus Points from one account to another.

Authority can be granted, and it takes some time to apply to the account.

Assuming that one of the involved Telstra accounts is your personal, you must ensure you’ve been granted authority over the other account.

This is straightforward when the points recipient account is on one of your family members/friends since some personal information is required.

How to Grant Authorisation?

Only the account owner can authorise the Telstra account and choose the authority level per the requirements.

For a Telstra Plus Points transfer, the owner must grant full authority over the account to the person who will be requesting the transfer.

This happens either by contacting Telstra or from My Telstra, where you would need the full name, phone number and date of birth of the person you authorise.

A security period of 24 hours after requesting authorisation can potentially slow down the Telstra Plus points transfer.

Only when authorisation has been granted, and you have authority over both Telstra accounts you may be approved for Telstra Plus points transfer.

Let’s keep reading…

2. Contact Telstra via Live Chat

It’s time to answer, “How do I transfer my Telstra plus points?”…

By far, the easiest and proven method of requesting Telstra Plus points transfer is by contacting Telstra directly via Live Chat.

This will allow you to describe your request, all the details for both accounts and how many Telstra points you want to transfer from the account.

To contact them, go to Telstra’s Live Chat page, sign into your account and reach out to a support representative to raise your request. 

Here is the information you would need to provide:

• Your account’s owner’s name, phone and email.
• The recipient’s account name, phone and email.
• The number of Telstra points you want transferred.

You may be asked for additional information to verify your authority over both accounts involved in the points transfer, so we recommend sharing everything.

3. Note Your Reference Number

When you request a Telstra Plus points transfer, you will receive a reference number that you must preserve securely.

If something happens (points don’t arrive or points get lost), you can contact them and provide your reference number, which will help them diagnose the problem.

Shortly after you’ve submitted the points transfer request, Telstra may contact you on the phone to confirm your request.

This is nothing engaging, only a vocal confirmation that you want to proceed with the points transfer.

Whether they will contact you is pretty unclear, but according to some users, Telstra sometimes calls for confirmation and, other times, will execute your request immediately.

They will probably identify both accounts and ask whether you want to proceed with your points transfer request.

Note: Sometimes Telstra may send you an email or SMS message!

4. Wait for Telstra’s Confirmation

Typically, Telstra support will tell you that the process will take up to 7 business days, but the process may take less time.

According to users sharing their experience with the Telstra Plus points transfer, it appears that the time it takes for the points transfer is about 3 business days.

So, check your email consistently and observe whether the transferred points will appear in the Telstra account that you’ve requested.

Sometimes, Telstra may call you back when the transfer is complete to inform you that the transferred points have arrived. 

As we’ve mentioned, transferring is not a fully automated process and requires human attention to get things going, which is why it’s unclear what response you’ll get.

Note: There is no known limitation on how often and how many points you can transfer from one Telstra account to another.

5. Spend the Telstra Plus Points

Once the Telstra Plus points arrive in the recipient profile, they can be spent immediately on any products from the Telstra Rewards Store.

If you experience issues with receiving or spending the transferred Telstra Plus points, you must get in touch with their support department for help.

Let’s answer some of the most frequently asked questions:

How Long Does the Telstra Points Transfer Take?

The entire transfer process may take more time, especially if you haven’t got the authority of the recipient account, which takes the most time.

If you’re prepared and only waiting after you have submitted your transfer request, you should expect the points to arrive within 48 to 72 hours.

How to Grant Limited or Full Account Authority?

So, if you only have authority over one account from the two accounts involved in the transfer, you must undertake a few extra steps.

Granting authority only works when the owner of the Telstra ID adds you as an authority contact. 

Here are the exact steps to grant authority to the Telstra account:

1. In the Telstra app, go to the Profile screen.
2. Then, tap “Security Settings” from the list.
3. Select “Account Contacts” from the menu.
4. Info: This will show all the authority contacts.
5. On the bottom, tap “Add Contacts” to start.
6. Follow the steps to select a level of authority.
7. Tip: For points transfer, grand “full” authority.

When this is done, it may take a few hours or even days for the change to apply and for Telstra to approve your points migration request.

When you have full authority over your personal and recipient accounts, you can contact Telstra and request a points transfer without any obstacles.

Reminder: Only the owner of the Telstra ID can provide authority to the account!

Telstra Points Transfer – Account Owner Requirements

To transfer Telstra’s Plus points to the owner that has been granted authority over the secondary involved Telstra account must meet specific requirements. 

Here’s all the Telstra account owner requirements:

• The owner must be over 18 years of age.
• Can access/manage the Telstra account.
• Can grant/remove the contact’s authority.
• Can see and modify their ID details.

If you meet these requirements for the Telstra account, you can transfer points without any issues along the way.

If you’ve read the entire article, it’s time to contact Telstra since you’re now prepared for the transfer process–best of luck.

Quick Recap

Hence, to transfer Telstra Plus points, you must be granted full authority by the owner of the account that will receive the points.

When this is done, you must contact Telstra and raise a request to transfer points.

We hope this guide was helpful, so follow us for more!