Telstra App Not Working? (Fix & Get Back Online Fast!)

If you’re wondering why is the Telstra app not working, remain invested throughout this guide!

The key to solving issues with any application on your mobile device is understanding what could potentially jeopardise the functionality and result in an issue.

Thankfully, we’ve taken the Telstra app’s malfunction into serious consideration and provided reliable resolution methods.

If the Telstra application is not working correctly on your Android or iOS device, check if the device’s internet connection is stable and update Telstra’s version.

There is much more, so let’s get started!

Why is Telstra App Not Working?

Here’s why the Telstra app is not working correctly on your Android or iOS device:

What Does the Telstra App Do?

The Telstra app is only available for mobile, allowing you to track and view the payment data usage and provides instant order and request updates. 

The app delivers automated, instant bill payments without physical office interactions.

Also, the application allows registered users to add other Telstra services, such as Broadband Internet, nbn service, TV and a wide range of mobile phone services.

Telstra App Not Working – Working Solutions

It’s very easy to solve application issues by following the steps below!

1. Clear the Telstra App’s Cache & Data

If the Telstra application does not launch on your mobile device, the first step is to clear the generated cache and data files. 

Excess data files generated periodically throughout the application’s usage on your mobile device may significantly slow down the performance.

How to Clear the Telstra App’s Cache On Android?

1. Open the “Settings” app on the Android device.
2. Go to “Storage” and navigate to “Applications.”
3. Use the search field to locate the Telstra app.
4. Select the app and navigate to your “Settings.”
5. Finally, tap “Clear Cache” and then “Clear Data.”

How to “Offload” Apps on Apple’s iOS?

1. Open the “Settings” app on the iPhone or iPad.
2. Go to “General” and access “iPhone Storage.”
3. Scroll down and locate the Telstra application.
4. Select the app and tap on the “Offload” button.
5. To confirm, press “Offload” again and then wait.

Note: Load the Telstra application on your iOS device after waiting at least 20 seconds!

2. Update the Telstra App’s Version

An outdated operating version of the Telstra application might jeopardise the functionality or increase the loading times significantly. 

Hence, keeping the firmware of the Telstra app to the most recent firmware version is the key to maintaining the proper platform functionality.

How to Update Telstra App On Android?

1. Open the Google Play Store on your mobile Android device.
2. Tap on your profile icon at the top navigation bar of the page.
3. Tap on “Manage Installed Applications” and then scroll down.
4. Locate the Telstra app in the list and press the “Update” button.

• To update all apps, highlight and tap “Update.”

How to Update Telstra App Apple’s iOS?

1. Launch the App Store on the mobile iOS device.
2. Tap on your profile icon at the bottom-right end.
3. Scroll to “Pending Updates and Release Notes.”
4. Tap “Update” next to the Telstra app in the list.

• To update all apps, tap the “Update All” button.

Note: Updating installed applications requires a stable internet connection!

3. Validate the Device’s Connection

An unstable internet connection will not allow the Telstra app to launch and function properly on your Android or iOS device.

So, the next step is to inspect the internet connection your device is using, either Wi-Fi or cellular, and validate the connection’s resourcefulness.

How to Validate Wi-Fi Device Connection?

1. Open the “Settings” app on your mobile device.
2. Tap on “Wi-Fi” to view all the available networks.
3. Locate the “Connected” status next to a network.
4. Select the Wi-Fi network and select “Disconnect.”
5. Deactivate the Wi-Fi feature of the mobile device.
6. Re-activate the Wi-Fi after waiting for 30 seconds.

How to Validate Cellular Device Connection?

1. Open the “Settings” app on your mobile device.
2. Tap on “Cellular” and then go to “Mobile Data.”
3. Tap the activation slider at the top of the page.
4. Wait for 30 seconds while the data is turned off.
5. Tap the activation slider to reactivate the cellular.
6. Check the SIM status indicator of your mobile.

Note: Poor cellular connection will dramatically reduce the rates at which the Telstra app loads.

4. Deactivate Restricting Mobile Services

If there are active restricting services on your mobile device, such as a VPN or Proxy, that are altering your location, you may lose access to many apps.

Also, remember that particular parental control settings could restrict your access to the Telstra mobile app, so you must discover and disable such settings.

How to Check for Installed Restricting Services?

• To check for a VPN, uninstall applications that end on “VPN” or check if the default VPN service has been activated in your device’s settings.
• To check for a proxy server, go to “Settings” → “Location” → “Proxy” and disconnect any proxy servers that are altering your device’s IP and location.
• To check for parental control, open the “Settings” app, type “Parental Controls” in the top search bar and deactivate the service.

Note: To access the Telstra app, your device’s location must be based in Australia!

5. Free Up Storage Space On your Device

Another reason why my Telstra app not working is because of an over-occupied storage space. 

Exceeding the recommended occupation margin of your device’s storage may reduce significant performance slow-downs, unexpected application errors and general issues with your device.

How to Free Up Storage Space On Android?

1. Open the “Settings” app on your Android device.
2. After that, navigate to the “Applications” section.
3. Locate applications you no longer or rarely use.
4. Next, select an application you wish to remove.
5. Tap on the “Uninstall” button to remove the app.
6. Repeat for all unnecessary installed applications.

How to Free Up Storage Space On Apple’s iOS?

1. Locate an app on the home screen of your Apple device.
2. Hold the app for 3 seconds for the quick options to occur.
3. Tap on the “Remove this App” to uninstall your platform.
4. Repeat for all unnecessary applications that are installed.
5. Go to “Settings” → “iCloud” to reduce the iCloud’s storage.

Alert: Applications that remain installed could still cause performance issues with the device!

6. Reinstall the Telstra Mobile Application

If the Telstra app is still not functioning correctly on your mobile device, then performing a clean reinstallation of the platform is recommended. 

Violated integrity of Telstra’s installation directory could result in an onset of problems with the platform and performance.

How to Reinstall the Telstra App On Android?

1. Access the “Settings” application on your Android mobile.
2. Then, navigate to “Storage” and “Installed Applications.”
3. Next, locate the Telstra app and tap the “Uninstall” button.
4. Get and install the Telstra app from the Google Play Store.

How to Reinstall the Telstra App On Apple’s iOS?

1. Locate the Telstra app on the home page(s) of an iPhone/iPad.
2. Press and hold on top of the app until the action menu appears.
3. Select the “Remove this App” option from the menu’s options.
4. Finally, download and install the Telstra app from the App Store.

Alert: Remember that uninstalling the app will sign you out of your user profile!

7. Format External Storage (Android)

If you have an Android device with external storage sections, such as an SD card or a USB OTG storage, formatting the drive might fix the Telstra app. 

However, remember that this method is only available for Android devices, as iPhones do not support external drives.

Warning: Formatting an external drive on your Android device will erase all of the stored content without the possibility of bringing it back.

How to Format External Storage On Android?

1. Open the “Settings” app on your Android device.
2. Press on “Storage” and select “External Drives.”

• If you have an SD card, tap on “Format SD Card.”
• If you have a USB Storage, tap on “Format USB.”

Note: After completing the format, reconnect the drive for the Android to start reanalysing!

Quick Recap:

To fix whenever the Telstra app not working, inspect your device’s internet connection, update the version of the Telstra app and free up storage space.

If the problem with the Telstra app persists, remove and reinstall the app before formatting your device’s drive.

Follow us for more Telstra guides and troubleshooting!