Wondering why the Sky Stream puck flashing white light? Well, this guide covers everything!
The flashing white light on a Sky Stream puck is rare and quite unidentified, but the community discovered many working solutions against it.
All evidence points out that the flashing white light is caused by an issue with the startup of your Sky Stream puck and entirely prevents interaction.
To resolve the flashing white light on a Sky Stream puck, first power cycle the device and inspect the power cable, adapter, and connectors. In addition, connect the Sky Stream to a different power outlet, inspect the remote control, and perform the “System Recovery.”
Let’s continue to unwrap the Sky Stream flashing white light!
Sky Stream Puck White Light Flashing – Explained
The Sky Stream puck typically flashes in white briefly while the TV box turns on and loads the operating system.
- When the flashing is continuous, the Sky Stream puck cannot load, and there are many possible reasons behind such a problem.
When the Sky Stream puck keeps rebooting, gets stuck on the Sky logo, or there is only a back screen, the flashing white light would indicate a problem.
So, to understand the causes better, let’s look at everything responsible for the Sky Stream white flashing light.
That is why the Sky Stream puck is flashing in white light.
Luckily, we’ve managed to discover a working solution for each of these possibilities, so without further ado, let’s jump straight in…
Sky Stream Puck Flashing White Light – Fix Easily!
Tip: Follow the troubleshooting steps in a consecutive order!
1. Power Cycle Your Sky Stream
The first step is the power circulation process, also known as a “soft reset.”
This method is safe and will not erase any of your Sky Stream puck data, settings, or configuration.
To power cycle your Sky Stream puck, unplug the device from the electrical outlet for about 60 seconds and plug back the power adapter.
In addition, we recommend holding the Power button on the Sky Stream for 30 seconds, which will discharge the device from all voltage.
When you turn on your Sky Stream, the white light will flash for a few seconds and disappear when the device loads the operating system.
If your Sky Stream flashes in white and turns off, something else might be causing the problem, so continue reading further into the guide…
2. Verify Your Sky Power Source
The next and one of the most important steps is to verify that the electrical source of your Sky Stream puck is functional and provides enough voltage.
When the Sky Stream’s power source is insufficient or fluctuating, the unit can’t load fully, resulting in a never-ending white flashing light.
Here are some essential factors to undertake and inspect:
Connect the Sky Stream Directly
Most importantly, you must verify that your Sky Stream puck is connected directly to the wall outlet without any devices in between.
This means that you must plug the adapter into the AC socket and avoid using third-party connectors such as smart plugs, AC dividers, or strips.
Inspect the Cables and Connectors
The next factor is the power equipment of your Sky Stream puck.
You must unplug the power cable on both sides and carefully inspect the connectors on both sides for any defects.
Also, checking the power port on your Sky Stream puck for any dust or obstructions is recommended.
Verifying that the power cable connectors are securely connected on both sides is essential because any power insufficiency or fluctuations can cause the white flashing light.
Switch to a Proven-to-Work Outlet
If you don’t see anything wrong with your Sky Stream puck’s power equipment, it’s time to switch to a tested and proven-to-work power outlet.
To get this method one step further, relocate the Sky Stream puck to another room to connect to an outlet on another fuse.
Info: Wait at least 3 minutes to determine whether the Sky Stream flashing white light will disappear.
3. Check the Sky Remote Control
According to Sky technical support, the flashing white light may remain flashing when your Sky remote control is not working.
So, if your Sky Stream puck is turning on, but the flashing white light remains, you need to verify that the Sky remote control batteries are intact and working…
The easiest way to check whether the remote is working and if the batteries are intact is to cover the buttons of your remote with your hand to shade them.
Then, in the dark, you can see whether there is a light underneath the buttons, which suggests whether the batteries are intact.
Note: If your Sky Stream remote is not working, replace the 2x AAA batteries and check if the white light will disappear.
4. Inspect Sky Stream HDMI Link
The HDMI link between the Sky Stream puck and your connected TV is another fundamental aspect you must inspect.
When the connection is loose, you may only see a black screen or a “No Signal” message, causing the white flashing light.
The HDMI cable connects to the back of the Sky Stream puck and into an available HDMI port on your TV, so verify that the cable is secure.
In addition, you may want to try a different HDMI port on your TV after switching the HDMI cable sides, which can quickly solve the light’s issue.
Reminder: Don’t forget that to see the video transmission from the Sky Stream puck on your TV, you must select the correct HDMI input source.
5. Prevent Sky Stream Overheating!
One of the major causes for the flashing white light on a Sky Stream puck is constant restarting, mainly caused by a faulty power supply or overheating.
Overheating is the only possibility to inspect if you’ve already verified the power source.
When overheating, the Sky Stream puck will reboot automatically to prevent the developed heat from damaging the internal hardware components.
When this happens and potentially repeats, the Sky Stream puck will be flashing in white light.
Here are some first-hand measures and tips against Sky Stream puck overheating:
- Prevent Sky Stream puck sunlight exposure.
- Lift your Sky Stream puck off any stiff surfaces.
- Open a window to ventilate the puck’s room.
- Clean the Sky Stream puck vents from the dust.
- Turn on a fan blowing at the Sky Stream puck.
When your Sky Stream puck stops overheating, the system will stop rebooting, and the flashing white light should disappear.
However, if the problem still exists, continue reading the next step!
6. Perform a Sky System Recovery
The next and one of the most potent solutions against system problems and the flashing white light on your Sky Stream puck is the “System Recovery” process.
This is an in-built feature of the Sky Stream puck and doesn’t require interaction with the device’s settings, making this process very easy to perform.
Here’s how to perform a system recovery on a Sky Stream puck efficiently:
- First, verify that the Sky Stream puck is working.
- Using the remote, press 4 + 6 buttons together.
- Info: This will reset your Sky TV remote control.
- On your Sky Stream, hold the “Standby” button.
- Release when the LED flashes in different colours.
- The Sky Stream puck will start system recovery.
When the process begins, you must not interact with the Sky Stream puck (mains), or the Sky is remote for now.
The process might take up to 15 minutes, but the white flashing light should no longer be there when the recovery is completed.
Reminder: You must set up the Sky Stream when the system recovery ends!
Need More Help?
If the Sky Stream puck is flashing in white light even after performing the solutions in this guide, the hardware of your puck may malfunction.
The best action would be to contact Sky Customer Service for additional assistance and troubleshooting. Best of luck!
Quick Recap:
Hence, when the Sky Stream puck flashing white light, begin with a power circulation and a thorough inspection of the wiring and electrical outlet.
In addition, verify that your Sky remote is working and perform a system recovery on your Sky Stream to default settings.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.