Wondering why Peloton class not loading? If yes, then this guide is designed to help you out!
We understand how frustrating it must be to prepare for a workout class only to realize that your favorite class is not loading.
For some people, the issue resembles a pitch-black tablet screen or a never-ending spinning wheel.
So, if you’re an affected Peloton user, this read will help you!
When your Peloton classes are not loading, restart the Peloton tablet’s operating system and check for ongoing Peloton outages. Next, reconnect the Peloton tablet to the WiFi and optimize your internet connection.
Let’s keep unwrapping!
Why are Peloton Classes Not Loading?
The reason why Peloton classes are not loading on your appliance could vary based on your setup and internet connection.
So, the best first step is to check all potential causes for the not loading classes on your Peloton tablet, so here’s a complete list:
Those are the possible causes for non-loading classes on your Peloton, and to resolve the issue, we’ve prepared a handful of solutions.
So, without further ado, let’s jump straight in!
How to Fix When Peloton Class Not Loading?
Tip: Follow the steps and solutions chronologically!
1. Restart Your Peloton’s System
Whenever your Peloton classes are not loading on your touchscreen, the first step is to reboot the tablet, which will restart the operating system.
This is a very practical approach against any temporal system bugs that might be preventing the classes from buffering or causing lagging.
The proper way to restart your Peloton appliance’s system is to power OFF your device entirely for about 60 seconds, which will power cycle the unit.
Here’s how to reboot and power cycle your Peloton device in easy steps:
- Press and hold the “Power” button on the monitor.
- When the power prompt appears, tap “Shut Down.”
- Then, disconnect the power cable from the adapter.
- Wait 60 seconds while the Peloton is discharging.
- Reconnect the power adapter and turn on the tablet.
If this method didn’t restore the class’s functionality, keep reading further into the guide!
Note: This method will not erase anything from your Peloton!
2. Check for Peloton Maintenance!
Another reason why your Peloton class would not load on your device is a temporal service outage with the Peloton website.
Luckily, there is a specialized tool for checking services and being informed in case of an outage on their end.
- To check for Peloton outages, go to Peloton Service Status!
You’ll see several tiles on the page, each representing a different Peloton service.
When your classes are not loading, you will be interested in the “Website” section and whether there are any ongoing outages at the current hour.
Hover your cursor at the most-right tile from the strip.
Info: In case of ongoing outages, you must wait until the services are restored!
3. Reconnect Peloton to the WiFi
It’s crucial to know that whenever the Peloton Live class not loading, the fitness appliance might be disconnected from the internet.
All Peloton devices rely solely on an internet connection for any streaming services, including classes viewed online, whether they are aired live or not.
- So, if your classes are not loading, you must reconnect Peloton to the WiFi.
This task is straightforward and requires you to tap on the WiFi icon at the top right.
This will bring up the WiFi menu, where you can see whether your tablet is connected and reconnect when needed.
When you’re connected, you can jump back and test whether the class works!
Tip: If you’re a dual-band network user, switch from the 5 GHz to the 2.4 GHz WiFi frequency for a more robust and reliable WiFi connection.
4. Optimize & Uplift Your Internet
Note: Skip this step if you cannot view “preloaded” classes!
When you cannot view online classes through your Peloton tablet, you need to verify that the internet connection in your home is accessible.
It’s crucial to know that even when the Peloton appliance says “Connected,” if your broadband is down, your Peloton device will remain offline.
Here’s a couple of chronological steps to inspect and optimize your internet/WiFi:
- Test your internet and WiFi (2.4 Mbps minimum required).
- Power cycle your router by unplugging it for 60 seconds.
- Unpair as many unused devices from the WiFi as possible.
- Move your Peloton device and router closer to one another.
- Test whether your WiFi is accessible by using your phone.
When you’re ready with the optimization of your network, reconnect your Peloton device to the WiFi or via Ethernet and test if your class will now load.
If you’re still stuck on a black screen or a never-ending spinning wheel, you must address complications with the operating system…
5. Clear Your Peloton Cache Data
If you’re using your Peloton tablet’s browser to stream classes, but they are not loading, it’s not excluded that the issue comes from the operating system.
Hence, the next step would be to go into the settings and clear the cache data of your Peloton Android tablet to resolve the problem!
Warning: Clearing the cache of your Peloton will erase all rides, PRs, and history!
Here’s how to clear the cache data on your Peloton tablet in easy steps:
- Ensure that your Peloton touchscreen is “ON.”
- Then, tap on the Wi-Fi icon at the right corner.
- Next, go to “Settings” and “Device Settings.”
- Enter the “Apps” Section and tap on “Peloton.”
- Go to “Storage” and press on “Clear Cache.”
When the process is completed and the cache data of your Peloton is erased, you should try to load your class.
You should now be able to stream any classes, including live, without an issue!
Note: You must re-sign into the Peloton app to continue using it!
6. Switch to a *Wired* Connection!
An excellent workaround against Peloton online class lagging, buffering, or not loading is to use a wired connection instead of WiFi.
When your wireless signal is weak at the spot where your Peloton appliance is set up, the content might occasionally freeze, interrupt, or not load entirely!
Most Peloton touchscreen tablets have an Ethernet port connecting directly to the Wi-Fi router.
You only need a long enough Ethernet cable that will reach your router and Peloton device and provide direct broadband internet on your tablet for smooth class streaming and no interruption.
Note: If you have a Peloton Tread or Peloton Bike+, you will need a USB-C to Ethernet adapter to connect your appliance to your router via Ethernet cable.
7. Preload the Classes (Download)
If you didn’t know, it’s possible to download entire classes onto your device for offline viewing without an internet connection.
So, if you’re experiencing internet outages frequently and your class is constantly lagging or buffering, downloading your class is an excellent way to bypass it!
Note: You can use the cellular internet on your phone to download the class!
Here’s how to “preload” classes through Android or iOS mobile’s Peloton app:
- Turn on the data or connect your phone to WiFi.
- Open the Peloton application on the mobile unit.
- Select the class that you would like downloaded.
- Tap on the Cloud + Arrow button to preload it.
- Info: When downloaded, you’ll see a checkmark.
- Then, open the Peloton app on your appliance.
- Go to the “Workouts” page and tap on the cloud.
- You will find your preloaded class in the section.
- Tap the preloaded class to start viewing offline.
If you’ve preloaded a class, but it’s only visible in the mobile app and not on your appliance, you must connect the Peloton device to the internet.
This problem generally means that the content from the mobile app and tablet app was not synced with your profile yet, so you must be online.
Tip: You can delete a downloaded/preloaded class by tapping the trash bin icon!
Hence, whenever your Peloton class not loading, you must reboot the operating system of the Peloton device and reconnect to the WiFi.
In addition, we recommend checking for service outages, clearing the Peloton application cache data, and preloading the classes.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.