Fix: Foxtel Go Error Code AF502 (Fix Now & Stream On!)

Foxtel Go error code AF502, and you can’t log in? Well, keep reading to unwrap the solution!

According to user reports throughout social media and forums, error code AF502 on Foxtel Go appears when you try to log in.

Sadly, such an error interrupts the entire streaming experience and doesn’t even allow you to enter into the app.

However, this guide will help you resolve this.

When Foxtel Go shows the error “AF502”, force-close the app and update the firmware build through the content store. Additionally, check the internet connection on your device and, if nothing helps, perform app reinstallation.

Let’s keep unwrapping!

What is the Error Code AF502 Foxtel Go?

Error “AF502” is a login code that simply indicates that your login attempt failed.

Typically, the error code appears when your phone cannot reach Foxtel services; hence, you can’t sign in.

The problem sometimes only affects the mobile app, other times, you might encounter the error through a web browser, so we’ll cover everything.

First, let’s check all the reasons for the Foxtel Go error “AF502”:

This is only the tip; there is much more, so let’s start troubleshooting!

How to Fix the Foxtel Go Error Code AF502 Easily?

The solution is straightforward as long as you address the issues individually!

1. Force-Close the Foxtel Go App

The first and easiest step against the “AF502” error is to force-close the Foxtel Go app entirely and then re-open the app cleanly.

Sometimes, people only minimise the app and believe it will refresh software, but you must verify that the app is closed from the device’s temporal memory.

• On Android, go to Settings → Apps → Foxtel Go → App Info → Force Close.
• On iOS, slide up and left simultaneously from the bottom, and slide up Foxtel Go.

This will exit the Foxtel Go app entirely, so tap on the icon to restart the app.

Then, try to log in and check whether the error “AF502” will continue to appear.

Note: On older iPhones and iPads, double-press the Home button to reveal running apps!

2. Reboot the Foxtel Playout Unit

The next step is also simple and only requires a complete Foxtel Go playout device restart.

To reboot your device efficiently, you must “Shut down” the streaming player and not only restart it, which is a much more effective approach.

• To shut down your Foxtel playout mobile, press and hold the Power button!

Then, select the “Shutdown” or “Power off” option. 

This will turn off your device entirely, so you’ll need to hold the Power button again after a few minutes.

When your device is rebooted, test whether Foxtel Go will allow you to sign in or still show the error “AF502.”

If yes, continue reading!

3. Clear the Foxtel Go Cache Data

Note: This method is only applicable to Android mobiles!

If you are receiving the error “AF502” on an Android mobile, clearing the app’s cache data is a straightforward way to solve the issue.

This will erase all settings configurations and sign you out from the app, hopefully resolving your login problem.

Here’s how to clear the Foxtel Go app cache on Android mobile:

1. Open the Settings of your Android mobile.
2. Press on the “Battery and device care” tile.
3. Enter “Memory” → “Apps not used recently.”
4. Select the Foxtel Go application from the list.
5. Choose “Storage” within the “App Info” tab.
6. Finally, press on “Clear cache” at the bottom.

Note: You don’t need to restart your Android mobile; only force-close the Foxtel Go app and then try to sign in and start streaming.

4. Update the Foxtel Go Application

Error “AF502” on Foxtel Go is an infrequent error, and if you’re seeing it, perhaps the problem is due to an outdated application build.

If you haven’t used your device in a while, the Foxtel Go app might have skipped essential firmware upgrades, so updating your app is recommended.

• On Android, open Google Play, find Foxtel Go, and tap the “Update” button.
• On iOS, open the App Store, locate Foxtel Go, and press the “Update” button.

If there is an available upgrade, then most likely, this will solve the error “AF502” and allow you to sign into the app seamlessly.

However, if your Foxtel Go app is up-to-date, but the error code continues interrupting your experience, you’ll need to troubleshoot further…

Note: To update apps on your mobile, the device must be connected to the internet.

5. Change Foxtel Login Credentials

When you cannot sign in to Foxtel Go due to the error “AF502,” perhaps you’ve inputted the wrong login credentials.

A very quick way to exclude this possibility would be to change your password and verify that you’re signing in with the correct Foxtel account.

1. Go to the official Foxtel website.
2. Enter your Foxtel email address.
3. Click on “Send me a reset link.”
4. Open the email sent from Foxtel.
5. Click “Choose your password.”
6. Enter your new Foxtel password.

When the password is reset, you can open the Foxtel Go app on the mobile and check whether you can now sign in without the annoying error “AF502.” 

Tip: Use a strong password against account theft!

6. Inspect the Device’s Internet/Wi-Fi

A potential reason for the Foxtel login error “AF502” is the internet connection on your device and IP masking software such as VPN.

Two general networking possibilities may prevent your login session and bring up the Foxtel Go code “AF502.”

• The Foxtel Go servers declined your login attempt.
• Your device’s internet connection is slow or offline.

So, not only do you need to verify that your device has access to the internet, but you must also disable any VPN or Proxy services.

So, go ahead and verify that your mobile has access to the internet, and if not, switch to another Wi-Fi or test with your mobile data.

How does VPN Affect the Foxtel Go App?

Foxtel is only available in Australia, and if you’re using a VPN that masks your IP with one outside Australia, you will see login errors.

The VPN can be a browser extension, an installed app, or an in-built feature on your device.

Note: Android phones have an inbuilt VPN you can disable by going to “Network & Internet” → “Advanced” → “VPN”

7. Clear the Browser’s Cache/History

If you’re viewing Foxtel Go through a web browser, there is a high chance that your browser is causing the error “AF502.”

To justify this, you can test whether you’ll see the same error if you try to stream through the Foxtel Go phone app.

If Foxtel Go works through the mobile app, the issue is with your browser, so we recommend using Google Chrome. 

If you already use Chrome, clear the cache and history:

1. First, click the three-dot menu tab at the top-right.
2. Hover your cursor over History, and click “History.”
3. On the left side, click on the “Clear browsing data.”
4. Set “Time Range” to “All Time” and check all boxes.
5. When you’re ready, click the blue “Clear Data” button.

When ready, you can restart your Google Chrome browser and test signing into Foxtel Go without the annoying error “AF502.”

Note: This method only applies if viewing Foxtel Go through a browser!

8. Reinstall the Foxtel Go Mobile App

A clean application reinstall is the final and most potent solution against the “AF502” code on Foxtel Go.

The goal of this method is to entirely remove the app from your device and then get all the files freshly downloaded from the respective content store on your device.

Foxtel Go App Reinstallation – Android:

1. Enter the Google Play Store on your mobile.
2. Tap on your Profile icon at the top-right.
3. Select the “Manage apps & devices” tile.
4. Tap “Manage” and find the Foxtel Go app.
5. Select the “Uninstall” button to remove it.
6. Use the magnifying glass to find the app.
7. Tap on the “Install” button to get Foxtel Go.

Foxtel Go App Reinstallation – iOS:

1. Locate the Foxtel Go app from the home screen.
2. Tap and hold the app’s icon to reveal the options.
3. Select “Remove this App” to uninstall your app.
4. Open the App Store and find the Foxtel Go app.
5. Tap on the “Cloud+Arrow” button to re-download.

Note: When the app is cleanly reinstalled, you should be able to sign in without errors!

Quick Recap:

When the Foxtel Go error code AF502 appears, you can’t reach the Foxtel servers or the login attempt is declined.

So you’ll need to restart the app and your device, inspect the internet connection, disable activated VPN and perform a clean Foxtel Go app reinstall.

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