Wondering what causes the Foxtel error code SR100? So, keep reading this guide to find out!
The SR100 error typically indicates a problem with your cable box service but can also occur within the Foxtel GO on-demand streaming application.
So, this guide will help you identify the initial cause of the error and help you perform several easy-to-apply troubleshooting measures.
To address the occurrence of the SR100 Foxtel error, perform a power cycle on the cable box and reconnect the service cable. If the issue persists, conduct a factory reset procedure on your Foxtel streaming box.
Let’s learn more!
What is Error Code SR100 On Foxtel?
The SR100 error code occurs whenever there’s an issue with your cable or satellite service on the Foxtel cable box.
The appearance of the error temporarily deactivates the user’s access to all available streaming content, cloud and online Foxtel settings until the service is restored.
Let’s identify what causes SR100 on the Foxtel streaming box!
Error SR100 On Foxtel Cable Box
Error SR100 On Foxtel GO App
Those are the possible causes for the occurrence of the SR100 error code on your Foxtel cable box service or within Foxtel GO.
Proceed with our easy-to-apply guide to uncover the solutions!
Foxtel Error Code SR100 – Quick & Effective Solutions
Tip: Follow the steps in consecutive order!
1. Power Cycle the Foxtel Cable Box
The power circulation is an excellent method to address streaming and functionality errors with the Foxtel cable box.
The process temporarily suspends the power supply of the streaming box and does not erase anything; it only refreshes the software and hardware.
Follow these steps to conduct a power cycle on the Foxtel cable box:
- Optional: Check if the Foxtel cable box has a Power button.
- Optional: Hold the power button until the cable box turns off.
- Disconnect the Power adapter from the back of your TV box.
- Wait for 60 seconds while Foxtel is disconnected from power.
- Reconnect the A/C cable back into the power port on the box.
Inspect the condition of the cable box’s power adapter and attempt to notice faults that could lead to fluctuations in the power.
A malfunctioning power cable might cause the Foxtel box to reboot unintentionally or completely power off if the connection with the A/C is also unstable.
Tip: Only connect your Foxtel TV box directly to the power outlet!
2. Switch to an Alternative Broadcast
The next step is to switch the streamed Foxtel channel to determine whether the SR100 error only occurs while watching a particular range of broadcasts.
There’s a high chance the signal of the channel you’re streaming is degraded or inconsistent, causing the SR100 error independently.
How to Test Broadcasts On Foxtel Cable Box?
To browse through the channel lineup of your Foxtel box, press the “CH -” or “CH +” button on the remote control multiple times.
Attempt to stream at least five different channels available in your lineup for 20-30 seconds to determine whether the SR100 error will occur on all of them.
Note: If the issue appears on all channels, the problem could be with the service of the box!
3. Reconnect Foxtel’s Service Cable
Foxtel can provide a cable or satellite service to your address based on your service plan and requirements.
So, a direct cable service translates into the Foxtel box connecting to a master socket, while a satellite service uses a dish and splitters to wire up your streaming equipment.
Here’s how to recognise and disconnect the service cable from the Foxtel box:
- Start by unplugging the Power Adapter of the box from the outlet.
- Locate the “SAT IN” or “SERVICE IN” port on the Foxtel cable box.
- Disconnect the service wire of the Foxtel box from the service port.
- Wait for 60 seconds while Foxtel’s service cable is disconnected.
- Reconnect Foxtel to service by plugging the satellite cable back in.
- Next, test the Foxtel streaming box on multiple different broadcasts.
The service and satellite cable are identical and connect to the same service port based on the rear panel of the Foxtel cable box.
If the cable is visually defective or not connected properly with the cable box, contact Foxtel customer support for further instructions and replacement.
If the service connection appears intact, keep reading!
4. Check for an Ongoing Foxtel Outage
The Foxtel cable box satellite or cable service can be undergoing an outage, causing the occurrence of the SR100 error.
You can use network tools to identify the current status of the Foxtel service and determine whether Foxtel causes the problem and whether it affects only you.
How to Check for a Foxtel Cable Box Outage?
Foxtel uses other provider’s service checkers based on your installed service.
You can obtain information about the current services on Cable, Satellite and Opticomm service subscriptions.
- Cable – You can find information about Foxtel outages on Telstra’s Outages page.
- Satellite – Check for ongoing local disruptions, storms or cloud covers in your area.
- Opticomm – Visit Opticomm’s Network Status page to receive outage information.
Here are other error codes that could also indicate an outage:
- F0100 (satellite)
- F106 (cable)
- F100 (satellite)
- F0106 (cable)
Note: If you also use a Foxtel mobile service, you will be notified of an outage via SMS.
Foxtel GO App Maintenance?
Neither the Foxtel GO app nor the Foxtel Now streaming service has an interface that provides information about ongoing maintenance or outages.
However, maintenance of the Foxtel GO app typically takes up to an hour before access to the platform is restored.
Tip: Ask a friend or family member whether their Foxtel GO app works!
5. Factory Reset the Foxtel Set-Top-Box
Perhaps a factory reset will address the occurrence of the SR100 error and resolve underlying issues with the Foxtel cable box.
The procedure will erase all content and settings on the Foxtel cable box and reset all the applied configurations, satellite-tuned channels and broadcasts.
Here’s how to perform a factory reset on the Foxtel cable box:
- First, find the “Reset” button on the underside of the Foxtel box.
- Insert a ballpoint pen or a paperclip to press the Reset button.
- Hold the button for no less than 4 seconds until the reset starts.
- Wait for your Foxtel streaming box to finalise the factory reset.
Info: The Foxtel box has started the factory reset once a message appears on the display!
How to Fix Error Code SR100 Foxtel GO?
Some users might also encounter the SR100 error through the Foxtel GO streaming app, which is available for many mobile and streaming devices.
So, we have prepared the best to fix methods!
Reboot Your Foxtel GO App
The first solution to error codes with the Foxtel GO application is to relaunch the Foxtel platform and reboot the streaming device.
As mentioned, the SR100 error code might be related to a temporal service outage or a non-lasting system issue that will go away after a soft restart.
Clear Foxtel GO’s App Cache
The Foxtel GO app might have encountered the SR100 error due to an uncleared app cache.
A large amount of uncleared app data can impact the performance of the streaming application and cause the occurrence of a variety of errors, system lag, delay and crashing with your apps.
How to Clear Foxtel App Cache On Android?
- Open the “Settings” app on your Android device.
- Navigate to “Storage” or the “Applications” tab.
- Then, find the Foxtel GO app and select it once.
- Scroll to the bottom section of the app settings.
- Tap “Clear Cache” and then tap “Clear Data.”
How to Load/Offload Apps On iOS?
Info: The Foxtel GO application will be inaccessible while offloaded on your iOS device!
- Open the Settings on your iPhone and go to “General.”
- Tap on “iPhone Storage” and select the Foxtel GO app.
- Tap “Offload App” in the settings section below the app.
- Wait 30 seconds while the Foxtel GO app is offloaded.
- Tap on the “Load” tile to re-activate the Foxtel application.
Tip: Regularly clean the generated Foxtel cache to boost the app's performance!
Reinstall the Foxtel GO Platform
To reinstall the Foxtel app, open the “Settings” → “Applications” → “Foxtel” on your device, highlight the application and choose “Uninstall.”
An alternative method would be to locate the app’s icon, and for Android, drag the icon to the Trash Bin; for iOS, press “Remove this App.”
Once the app has been successfully removed, download Foxtel GO from your device’s Google Play or App Store.
You must locate the app and press the “Install” or “Cloud + Arrow” button.
Note: Reinstalling the Foxtel GO will sign you out from your account and reset the settings!
Quick Recap:
Hence, when you see Foxtel error code SR100, perform a power cycle on the Foxtel box and reconnect the service cable.
In addition, check for a temporal service outage, switch to a different channel, and if nothing else helps, perform a factory reset on the Foxtel box.
Follow us for more Foxtel troubleshooting!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.