Foxtel Go Not Working On Mac? (Get Streaming Back ASAP!)

If you’re wondering why Foxtel GO not working on Mac, then you’ve come to the right place!

Foxtel might be experiencing interruptions or not being accessible, primarily due to issues with the system.

Hence, this guide will help you understand what causes issues with Foxtel GO and provide reliable resolutions to address the problem on macOS and get back into your streaming.

Whenever Foxtel GO is inaccessible on your Mac, check whether your macOS supports the platform and reinstall the Foxtel GO app. If the issue persists, run the Foxtel troubleshooter and consider downgrading the OS firmware.

Let’s learn more!

Why is the Foxtel GO App Not Working On Mac?

Here are the possible causes for the malfunctions of Foxtel GO on Mac:

The Foxtel GO app is outdated for the macOS version.
Fluctuating internet connectivity of the MacBook/iMac.
A file corruption with Foxtel GO’s installation directory.
The Mac’s OS version does not support the Foxtel GO.
There’s temporal maintenance with the Foxtel platform.

That’s it. It doesn’t sound like much, but many factors are involved, so let’s troubleshoot!

Foxtel GO Not Working On Mac – Quick & Easy Solutions

Tip: Follow the instructions in a consecutive order!

1. Check the macOS Compatibility

Sometimes, the Foxtel GO app requires the latest macOS version available for your device, but many users reported issues with new macOS system upgrades.

This is quite bothersome, so in some cases, you may need a system downgrade to a firmware build that Foxtel GO works on.

As of the latest reports, Foxtel GO is only compatible with OS X 10.6 Lion or 10.7 Mountain Lion.

All versions before 10.7 Mountain Lion also tend to be compatible with the streaming content but may experience buffering or unidentified issues.

So, anything above the 10.7 macOS version may not be compatible with the Foxtel GO streaming app, available in the App Store.

How to Check the Current macOS Version?

To identify the current OS version of your Mac, follow these steps:

Select the Apple Menu in the upper-left corner of your screen.
Choose “About this Mac” to access the unit’s OS information.
Check the current OS above the “Version Number” on the tab.

Alert: Postpone any system updates before reading the solutions below!

2. Inspect the Internet Connection

Like all online platforms, the Foxtel GO application requires an active and stable internet connection to provide content access and stream uninterrupted.

Hence, you must verify the connection is stable by completing the Wi-Fi setup again and conducting some inspections.

Here’s how to reconnect your iMac or MacBook from the Wi-Fi network:

Tap the “Wi-Fi” icon at the top bar of your macOS device.
Press the activation slider to deactivate the Wi-Fi option.
Next, wait for 15 seconds and reactivate the Wi-Fi feature.
Once discovered, select your Wi-Fi and enter the WAP key.
Press “Connect” to establish a Wi-Fi network connection.

Tips to Troubleshoot Mac Internet Issues

You can attempt some of the following tips to troubleshoot the Mac’s internet:

Perform a power cycle on the network router/modem.
Move your iMac/MacBook closer to the network unit.
Reduce the bandwidth and resources network usage.
Connect the Mac device to your mobile hotspot Wi-Fi.

Note: To connect the Mac to your hotspot, verify that “Mobile Hotspot” is enabled in the settings of your mobile.

3. Update Foxtel GO App Version

Although there aren’t regular updates for the Foxtel Go app in the App Store, the platform might be outdated on your Mac.

So, the next step is to upload the most current version of your Foxtel Go app on your Mac and attempt to access the streaming content.

Follow these instructions to update the Foxtel GO app on your Mac:

Open the App Store platform on your iMac or MacBook.
Select “Updates” on the sidebar menu of the platform.
Scroll down and locate the Foxtel GO app in the menu.
Select the “Update” icon to begin the update procedure.
Wait until the Foxtel GO application has been updated.

Tip: You can automatically update all apps by selecting “Update All” at the top of the page!

4. Lower the Foxtel Picture Settings

Note: This solution applies to users with buffering or loading Foxtel issues!

Lowering the streaming quality of Foxtel GO may significantly improve the on-demand and live TV performance of the platform and resolve buffering issues.

You must have access to the system menu of the platform to adjust the picture quality settings and set your preferences.

Here’s how to adjust the picture quality of the platform in easy steps:

Open the Foxtel GO application on your Mac computer.
Select “Settings” and click “Data Usage” at the top page.
If the Picture Quality is “Auto,” switch to the “Low” option.
Save the changes and exit the Foxtel configuration section.

Setting the picture quality to “Low” may significantly reduce the resolution quality of the broadcast.

You can experiment by attempting all possible adjustments for the feature and determine which option works best with your internet and device’s performance metrics.

Note: For smooth streaming, your internet speed must be at least 2.5 Mbps!

5. Reinstall the Foxtel GO Application

Another effective solution whenever Foxtel GO on Mac not working is to reinstall the application from your device.

The Foxtel app may’ve stopped working due to file corruption in the directory or improper firmware settings, so reinstallation is the perfect solution.

Follow these instructions to remove and re-add the Foxtel GO app on your Mac:

Select the Foxtel GO app from your Mac desktop.
Right-click Foxtel GO and select “Move to Trash.”
Press the “Command” and the “Delete” buttons.
Open the Mac App Store on your macOS device.
Next, sign in to your account using your Apple ID.
Select your Apple name in the bottom left corner.
Find Foxtel GO in the list of installed applications.
Choose “Install” and wait until the app downloads.
Launch Foxtel GO and sign in to your user account.

Tip: If you do not recall any Foxtel credentials, use the “I Forgot My…” button below!

6. Downgrade your macOS Version (Advanced)

As established, the Foxtel Go app hasn’t been updated for Mac in a while, and it may not be compatible with the latest versions, such as 10.13 High Sierra, the 10.14 Mojave or 10.15 Catalina.

Hence, you must downgrade to a compatible version, such as 10.7 Mountain Lion.

Here’s how to downgrade the version of your Mac in easy steps:

First, power off the Mac device via the Power button or the menu.
Once powered off, hold “Power” and “Option-Shift-Command-R.”
Once in the “Recovery partition,” select “Reinstall the original.”
Select OS X 10.6 Lion or OS 10.7 Mountain Lion to download.
Follow the on-screen instructions to downgrade the Mac’s OS.

Remember that downgrading from a really recent version might heavily impact installation directories and cause other applications to malfunction.

Remember to create a Mac backup before loading a previous version to secure your information from being corrupted or erased.

7. Watch Foxtel Now Via Browser (Workaround)

You can always access the live online player of Foxtel GO (Foxtel Now) and stream your favourite shows without any firmware-related requirements.

You only need a stable internet connection, an up-to-date browser and a free evening to watch your favourite Foxtel shows.

Follow these steps to stream Foxtel Go through a browser on your Mac:

Open a compatible web browser (Chrome recommended)
After that, go to Foxtel’s My Account Login page and sign in.
Select “Foxtel Now” from the menu bar at the top of the page.
Start streaming Foxtel GO content online through a browser.

Note: The online Foxtel streaming platform contains the same content!

8. Use the Foxtel GO Issue Identifier

All Foxtel users can access and use the Foxtel issue identifier that can provide solutions by collecting information about the error with your service.

You will be required to complete a couple of prompts to provide sufficient details about the issue to receive methodical solutions.

Info: The Foxtel issue identifier can be accessed via browser!

Here’s how to use Foxtel’s issue identifier on your Mac device:

Open the Safari or Chrome browser on your MacBook or iMac.
Next, navigate to Foxtel GO’s Troubleshooter Page to begin.
Complete the “Tell us about your issue” prompt via selections.
Wait until the identifier provides further solutions for the problem.

Important: Ensure you’re only referring to the “Mac” section of the troubleshooter to receive relative troubleshooting content.

Quick Recap:

Whenever the Foxtel GO not working on Mac, inspect the internet connection of the device and update the application to the most current version.

If the issue persists, reinstall Foxtel GO from the App Store and downgrade to a compatible macOS build.

Finn Wheatley

Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.