Can’t send message with EE error 0? Well, this one is an annoying problem and appears to many EE customers.
There are many working ways to solve this problem, and in this guide, we will unwrap the reason why error “0” occurs and what is preventing you from sending messages.
To resolve error “0” and send messages on EE, first power cycle your mobile, reinsert the SIM card and optimise your reception. In addition, locate and correct the EE SMSC number and ultimately reset the network settings on your EE mobile to start from clean!
Let’s continue to unwrap!
What Does Can’t Send Message With EE Error 0?
Whenever you cannot send text messages on the EE network, there are two general suspects- the EE network signal/reception and EE device-related problems.
However, there are many surrounding factors, so let’s review most of the potential causes, summarised in a list:
Let’s next learn how to exclude most of these potential causes in seconds!
Try This First – Call Someone!
To identify the cause quickly, try to call someone to check whether the calling feature is working, immediately tightening the circle of possibilities.
- If your calls are working, but your messages are not, then you have a reception on your mobile, and you can exclude EE signal strength factors.
- In contrast, if your calls are not working, you probably face a signal-related issue, so you should check the cellular strength indicator.
The indicator is located on the top right/left of the mobile screen and shows N/4 bars of signal strength.
Note: Your EE messages might not go through with two or fewer bars of EE signal strength!
Can’t Send Message With EE Error 0 – Fixed Easily!
Tip: Follow the solutions chronologically!
1. Soft-Reset Your EE Mobile
The first and easiest step against EE network-related errors, including the message code “0,” is the soft-reset process known as a “power cycle.”
This method is highly effective and will not erase anything from your EE mobile; only reboot the operating system and reset the networking.
Here’s how to perform a power cycle on your EE mobile:
- Locate, press and hold the mobile’s Power button!
- When the power screen appears, select “Power off.”
- When your EE mobile turns off, wait for 60 seconds.
- Press and hold the power button to turn the unit on.
- Wait until the device connects with the EE network.
When the soft reset process is completed, you may attempt to set a message, and if everything works correctly, you shouldn’t see the error code “0.”
However, if the problem appears present after the soft reset, then continue reading further into the guide and attempt more working fixes!
2. Correct the SMSC Number!
The SMSC or “Short Message Service Centre” is a network aspect of any carrier responsible for sending/receiving messages.
On your mobile, you must insert the correct EE SMSC number so your messages can be received, stored, forwarded and/or rerouted.
When the SMSC number on your mobile is incorrect, you won’t be able to send messages, and when you’re on the EE network, you’ll see the error code “0.”
So, we’ve prepared steps for both Android and iOS mobile devices so you can and possibly, correct the SMSC number!
How to Change SMSC on Android?
- From the home screen, open the “Phone” app.
- Then, type “*#*4636#*#*” without the brackets.
- When redirected, tap on “Phone information.”
- Then, scroll down to locate the “SMSC” section.
- Insert the EE SMSC number “+447958879879.”
- When you’re ready, press the “Update” button.
How to Change SMSC on Apple?
- First, verify that the EE mobile is connected.
- Info: You can use Wi-Fi or your 4G network.
- From the home screen, open the “Settings.”
- Tap General and then enter the “About” tab.
- An SMSC Update prompt should then appear.
- Insert the correct EE SMSC “+447958879879.”
Info: To check your SMSC number on an iPhone, open the Phone app and dial “*#5005*7672#” without the brackets.
3. Check For EE Network Outages!
If you cannot send messages or perform calls on your EE network, then you must check for any ongoing outages affecting your area.
Luckily, EE has its own Coverage Checker, so head to their official tool and input your Postcode and mobile device for precise outage information.
- In case of any ongoing EE outages, you may not be able to send messages until the issue has been addressed and resolved.
The cellular outages typically don’t last long, and you may need to wait for a couple of hours before you can use the EE messaging networking and services.
Note: If there is no ongoing outage, then the problem is with your EE mobile!
4. Optimise the EE Reception
Another reason why you’re unable to send messages on your EE network is due to bad network reception or no coverage.
The quickest way to check whether your EE mobile is connected to the carrier’s network is by looking at the cellular indicator at the top right or left of the EE mobile.
If your signal reception is weak, the text messages won’t go through, and in turn, you’ll receive an error code “0,” indicating the problem.
Luckily, there are many ways to optimise the reception on your EE mobile in a few easy steps…
- Take the EE mobile outside to boost coverage.
- Don’t stay under or near large metallic objects.
- Remove the case/cover of the EE smartphone.
- Toggle OFF and ON your “Mobile Data” feature.
- Power cycle the mobile to refresh the network.
To send text messages over the EE network, your mobile must have at least 2/4 bars of signal strength.
So, if your connection is fragile, your sent messages won’t be sent to their destination.
5. Reseat Your EE SIM Card
The SIM card on your mobile plays a vital role in the networking features of your phone, and if the device does not recognise the chip, you won’t be able to call or send messages.
Luckily, there is a way to refresh the connection of your mobile with the SIM card by reseating the chip!
Here’s how to eject and embed the EE SIM card correctly:
- First, acquire a SIM ejector tool or a sharp object.
- Locate, reach and press within the SIM tray hole.
- The SIM tray should pop out along with the SIM.
- Gently remove the SIM card from the tray holder.
- Clean any dust accumulation or obstructions.
- Tip: Use the SIM card cut corner for orientation.
- Embed the SIM into the tray and insert the tray.
When you’re ready, you may not immediately have access to the EE network.
First, you will be prompted to insert the EE SIM card PIN Code, which is “1111” by default.
When you insert the PIN code, the EE device will reconnect with the EE network and enable you to send messages. If you’re still unable to send messages, continue reading!
6. Reset the Mobile Network Setup
The final and most potent solution against the EE messaging error “0” is the so-called “network reset,” which is an action supported by Android and iOS devices.
However, this method has a downside–all your saved Bluetooth, WiFi and APN network settings will be permanently deleted.
How to Reset Network Settings on Android?
- Swipe up from the bottom to review the Quick Menu.
- Then, select and enter the “Settings” app (gear icon).
- Go down and enter System, then tap “Reset options.”
- Next, tap on “Reset Wi-Fi, mobile & Bluetooth” tab.
- Finally, press on “Reset Settings” to begin the process.
How to Reset Network Settings on Apple?
- From the Apple device’s home screen, go to “Settings.”
- Then, enter the “General” tab, located at the very top.
- Next, tap on the “Transfer or Reset [Device]” button.
- Finally, press on “Reset Network Settings” to begin.
Note: The network reset takes about 5 minutes, and the EE phone will automatically restart when the process is completed.
Can’t send message with EE error 0? Fear not! Error “0” prevents your EE mobile from sending texts and can be solved by correcting the SMSC number.
When the error is persistent, you may need to reinsert the SIM card, optimise the reception, and perform a “Network Reset” on the EE phone as a last resort.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.