How to fix EE mobile data not working? It is absolute worst to find out your mobile data is not working, especially when you are in the middle of doing something important.
What kind of device are you using? Is it an iPhone or an Android?
Luckily, you can access a mobile Internet connection again in just a few minutes by doing these quick and easy fixes for your devices subscribed to EE – be it an iPhone or an Android device.
Here is all that you need to know about EE whether you are an old-time user or just recently switched networks.
Mobile Data in the UK
Mobile data has already become essential to many, this also goes in the UK.
It provides access to networks that allows you to call, send a text message, and browse the Internet.
Here in the UK, EE Limited is the largest network provider. It is also considered as the best and fastest network as they make 5G more accessible than ever.
This may also be the reason why you chose EE as your network provider.
They offer the following services:
- 4G network
- 5G network
- Mobile monthly subscriptions
- Pay as you go SIM
- Broadband service
- Freeview channels
These services are offered on either an iPhone device or an Android device.
Reasons Why EE Mobile Data is Not Working
Before you can fix your mobile data issue, you must first identify the issue itself.
Regardless if you are an iPhone or Android user, you will encounter similar issues regarding this at one point.
Here is what you should do when:
1. Service Status is Down
EE network may be down for maintenance or maybe having issues.
The easy way to resolve this issue is to go and check at the EE network status checker.
You just need to provide your postcode then they will check and give results of the issues or problems the network is facing in your area.
If this is the case, you can do nothing but wait for the company to fix the network outage.
Many times, the company has also limited control on the outrages.
2. Maxed out Data Allocation
There may be chance that you may have exhausted the data limit available in your plan.
Check if you have reached your daily or monthly data cap.
You should always monitor your data usage so that you will have an idea of how much you consume a day.
To check the updated data usage, you can log in to your EE account on the website or download the EE application.
3. Device is on Airplane Mode
This may be an honest mistake that you forgot to turn off airplane mode.
When your phone is on airplane mode, you cannot detect any signal from any network providers here in the UK.
To enable it, you can simply go to settings and make sure your airplane mode is turned off.
You can even toggle the shortcut menu of your phone.
4. Issues with APN Settings
Access Point Names (APNs) is where your phone connects to the internet through IP settings and gateways.
It is also known to be EE MMS Settings and Mobile Data Settings.
So, if your mobile data is not working after doing the above-mentioned issues, then you should check your EE’s APN settings.
Correct APN settings are a must for data connectivity.
Hence, ensure you have the current settings installed on your device.
To do this, you should find your EE mobile data settings on your device.
EE Mobile Data Settings
APN settings can be found in different ways depending on what operating system your phone has.
If you are an iPhone user, APN can be accessed in the Settings, particularly in the Cellular Data Network.
Similarly, Android users can find these in their phone’s Settings, particularly in Mobile Networks.
Updating and changing these settings are normally done if your phone came from another country or you just switched providers.
Whichever it is, you will need to configure your settings to access the Internet.
How to Configure EE APN Settings?
It is important to configure your EE settings as this does not only provide Internet connection on your mobile devices, but it also protects mobile privacy and ensures security.
This may sound complicated, but we are here to make it easier for you.
Here is the step by step process on how you can configure your EE APN settings depending on the device you are using.
For iPhone users
Since iPhones have similar operating systems, this process is applicable to any of its models.
- Go to the Main Menu.
- Tap Settings.
- Tap Cellular.
- Make sure that your Cellular Data is turned on.
- Go to Cellular Data Network.
- Fill out the Cellular Data section with the following details:
- APN set it as – everywhere
- Username set it as – eesecure
- Password set it as – secure
7. Go back to Home.
8. Restart your phone.
For Android Users
Android users have different mobile devices, but this will not pose any problems because its interface is similar.
It may be a bit different but generally, you can configure your settings by these steps.
- Go to Settings.
- Click More.
- Choose Mobile Networks.
- Tap Access Point Names.
- Fill out the necessary information with the following details:
- Name – EE internet
- APN set it as – everywhere
- Username set it as – eesecure
- Password set it as – secure
- MMSC – http://mms/
- MMS proxy – 149.254.201.135
- MMS port – 8080
- MCC: 234
- MNC: 30
6. Click Save.
7. Restart Phone.
For Windows Phone users
For windows phone follow these steps to set the perfect APN settings as per EE:
- Go to Settings.
- Click Network and Wireless.
- Choose Mobile+Sim.
- Tap SIM Settings.
- Click add an Internet APN
- Fill out the necessary information with the following details:
- APN set it as – eezone
- Username set it as – eesecure
- Password – secure
- Proxy server – 149.254.201.135
- Proxy Port: 8080
- MMSC URL: http://mms/
- Maximum MMS size: 1048576
7. Click Save.
8. Restart Phone.
Once you are successfully done updating your APN settings, you may now enjoy your mobile data by browsing the Internet or sending MMS.
Final Thoughts
Even though it is the best network provider here in the UK, the Company cannot always guarantee a smooth service.
That’s why EE Mobile data not working is on the rise.
However, we can guarantee these simple fixes for your EE mobile internet are easy to follow.
This will surely help you get back your internet connection in no time.
If an issue persists, contact EE Limited directly at 00 44 7953 966250 or go to their website for more information about their customer service and live support.
Further Read: Learn how to disable EE voicemail is easy steps!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.