To turn EE voicemail off can be quite challenging for some of their users. In reality, the Company sets up the call divert setting on all their mobile phones. Although this feature comes extremely useful for some customers, others find them extremely annoying.
On the other hand, Apple users have the choice to activate a visual voicemail on their iPhones instead of the regular call divert.
This option allows iOS users to manage and scan all their messages as a list. However, it is only available if you have updated your software to the latest iOS and EE carrier settings.
Do this by following the steps below.
Send “IPHONE VISUAL ON” to 150 or +44 (0) 7953 966 250.
Wait for a confirmation text from their customer service team.
If none of these text messages work, you may reach their customer service team through the EE live chat. Do this by following the steps below.
Visit the Help page on their website.
Scroll down and select the live chat link.
Inform the customer service agent about your request and follow his or her instructions.
Their live chat is free to all their customers. However, doing this method will only work if a technical help member is available. So, if you plan on doing this method, be sure to do it from 8 AM until 9 PM.
After this period, your callers would not have the option to leave you a voicemail. Instead, the call will either keep ringing or not ring at all when you are unavailable.
EE Voicemail Not Working
Like any network service provider, you may also experience a fair share of EE voicemail not working issues. For instance, you may receive a voicemail, but automatically get disconnected when you try to call the number.
But before you can do these troubleshooting techniques, you must also know how to activate the service first on your mobile.
The most hassle-free way to solve this issue is by rebooting your phone. Do this by following the steps below.
Power off your mobile phone. If possible, remove its battery and wait for a few minutes.
Return the battery and power your phone back on.
Wait for another 5 to 10 minutes.
Reconnect to your network settings.
The next thing you can do it to unsubscribe from the voicemail service by using the above methods. Then try to re-activate the service again.