Xfinity error code apps-04036 is a very well-known error for Paramount Plus users on Xfinity X1 DVR/receiver TV boxes.
The error simply closes the service before the application can fully load or remains in the middle of the screen, preventing users from signing in or streaming.
To solve the Xfinity app-04036 error, power cycle your streaming box and perform the “System Refresh.” Next, clear the locally stored app data on your TV box, check for Paramount Plus service outages and verify that the subscription is ongoing.
Let’s continue to unwrap the essentials!
Why Does Xfinity Error apps-04036 Appear?
The Xfinity apps-04036 error is proven to appear when you interact with the Paramount Plus app and generally prevents accessing the service.
In other cases, the error disappears, but another prompt appears in the middle of the screen, ultimately obstructing the streaming view.
The error resembles a fault with connecting your Xfinity box to the Paramount service, which denies your access to the app.
Hence, the possible reasons vary and cover a lot of factors!
Here’s why error apps-04036 appears on the Xfinity TV box:
Info: The apps-04036 error code is only proven to appear on the Xfinity X1 TV box, but remember that the guide also applies to Xfinity Flex.
How to Fix Xfinity Error Code apps-04036?
Tip: Follow the steps chronologically!
1. Power Cycle the Xfinity X1 TV Box
The first and most straightforward solution is to power cycle your Xfinity X1 TV box, which will also reboot the Paramount Plus service.
This process is completely safe, does not erase any data on your unit, and allows a full restart, power discharge, and a fresh start for the device.
Simply power off and unplug your Xfinity X1 from the power!
To power cycle your Xfinity X1 completely, wait for 60 seconds with the TV box unplugged and then plug the unit directly into the outlet.
Avoid connecting the TV box into strips, power dividers, or smart plugs to prevent power fluctuations and insufficiency.
Tip: Keeping your Xfinity X1 unplugged for longer also helps against overheating!
2. Perform Xfinity *System Refresh*
When you keep seeing the error code “apps-04036” when you open the Paramount Plus app on the Xfinity X1 TV box, the so-called “system refresh” feature should help.
The operation is local on your machine, so you wouldn’t need to sign into your account.
Also, the system refresh on your Xfinity X1 will interrupt all services for about 10 minutes while the self-diagnosis tool analyzes your TV box.
If you have the Xfinity mobile app downloaded and set up, you’ll receive a notification when the process is completed.
Here’s how to perform a system refresh on your Xfinity X1 TV box:
- First, visit the “Help” tab in the Settings.
- Alternatively, press the “A” remote button.
- Select the “System Refresh” menu option.
- Hover over “Refresh Now” and select “OK.”
You will see “system refresh in progress” on the screen, so don’t unplug or power off your Xfinity X1 TV box.
The box must restart before the process is completed and show a welcome screen.
Tip: You can also try the Xfinity online system refresh tool by signing into your account!
3. Verify the Internet/WiFi Connection
The internet connection is the key to connecting your Xfinity X1 TV box to the Paramount Plus services.
The error “apps-04036” could be due to an internet outage or WiFi signal loss on your Xfinity TV box, so you need to inspect this.
The simplest way to troubleshoot your internet connection is to power cycle your router/modem and reconnect the Xfinity X1 TV box to the WiFi.
In addition, we recommend testing whether the WiFi is working by using a secondary device such as your smartphone.
Switch to a Wired Connection!
You can connect your Xfinity X1 TV box via Ethernet cable to the Xfinity getaway to receive a wired internet connection and bypass all WiFi limitations.
This will guarantee that your internet is not the culprit for the “apps-04036” upon accessing the Paramount Plus application.
Tip: In case of weak or inconsistent internet, test streaming Paramount on a different WiFi.
4. Clear the Locally Stored App Data!
Sometimes the reason for the apps-04036 error code on your Xfinity X1 is due to corruption in the data of the Paramount Plus application.
Luckily, on Xfinity X1, you can clear any local data generated by apps and therefore get rid of any Paramount Plus app corruption and start fresh.
Alert: The process below clears the data for all apps; your user settings will be reset, and you’ll be signed out from your account.
Here’s how to clear the locally stored data on your Xfinity X1:
- Press the Xfinity button on your remote control.
- Use the arrows to select the gear icon (Settings).
- Go to “Privacy” and press “OK” to enter the tab.
- Then go to “Locally Stored Data” and press “OK“.
- On the confirmation prompt, press “OK” to confirm.
Info: When you open Paramount Plus or any other app on your Xfinity X1, new data will be generated on your TV box.
5. Verify Your Paramount Plus Access
The Xfinity X1 error “apps-04036” typically appears when your access to the Paramount Plus app is denied for one reason or another.
So the next important factor to inspect is whether the Paramount Plus subscription associated with the Xfinity X1 user account is ongoing and intact.
To check your Paramount Plus subscription, go to paramountplus.com, sign in, click on your profile name, and go to “Account.”
On this page, you’ll see your billing date and all details about the cycle, the following billing, and of course, whether the most recent payment went through.
So, if your Paramount Plus account is on hold due to unpaid membership, this is the reason for the Xfinity X1 box apps-04036 code.
Note: Without an ongoing Paramount Plus subscription, the service wouldn’t work on any device, not only your Xfinity X1 TV box.
6. Check for Outages & Test Paramount+
If you continue to experience error code apps-04036 on Xfinity X1, then perhaps the issue is not on your side.
Access to the Paramount Plus service could be denied due to an offline server on their side, so it’s best to check whether that’s true using their official service status tool.
Simply go to “Is Paramount Plus Down?”
If you see “Status: Paramout+ is up!”, there are no reported outages.
However, if you see a text in red, then the error that you’re facing is likely to be related to a Paramount service outage.
Test Paramount Plus on a Different Device!
Outage or no outage, The best next step would be to test whether Paramount works on another device you’ve at your disposal.
Paramount Plus is available for mobile (Android & iOS), smart TV, and through an online browser, so get the app, sign into your account, and test if it will work.
Note: If Paramount Plus doesn’t work on any of your devices, then perhaps there is an issue on their side, so remain patient until the problem is addressed.
Xfinity Error apps-04233 | What Does This Mean?
Another relevant error code is the apps-04233 error, which entangles only the Xfinity X1 TV boxes and typically appears in the Sports application.
The error appears after trying to access sports even by pressing the “C” button and has proven that traditional troubleshooting does not help.
The problem appears due to a fault with the IP module of the X1 TV box, and only tech support can help.
You can contact Comcast at 800-934-6489 for a consultation and a request to change your X1 Xfinity TV box IP module.
You would have to explain the problem you’re experiencing, but with some luck, they’ll resolve the “apps-04233” error without any other complications. Best of luck!
Reminder: Don’t forget to share what you’ve already tried in this guide!
Quick Recap:
Hence, Xfinity error code apps-04036 appears because your access to Paramount Plus is restricted due to your internet connection or a bug with the app data.
The solution is to perform a “system refresh” on the Xfinity X1 box and clear the locally stored app data!
For more Xfinity solution guides, follow our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.