Are you thinking about what happens when Comcast contract ends? You may be nearing your end of the agreement with the company, and you are weighing what options you can choose from moving forward.
The good news is that you have several options.
When your contract with Comcast ends, you essentially start to get higher bills.
This is because most promo rates initially offered to you and most free services are not starting to go for a regular rate.
Still, there are steps you can take to prevent yourself from paying more for a bigger bill in the future. This guide will teach you how to do that.
What Happens When Comcast Contract Ends?
When your Comcast contract ends–which is either one year or a longer one of two years–there are several things that can happen.
Among others, what you wouldn’t want is for you to get a shock when your next bill comes.
With this in mind, you have two options to choose from. You can either keep your Comcast service, but try to negotiate for a lower bill.
Alternatively, you can simply ask to cancel your service and maybe even move to another provider.
Below are guides on how you can do either.
How To Lower Your Bill After Your Comcast Contract Ends
When you ask to lower your bill, it is not as simple as simply saying that you want a lower bill.
What you would essentially do is you will negotiate with a Comcast employee about this.
You can talk about what deals can be offered to you, or what promos you can avail.
You can also talk about changes you can do to lower the cost of your monthly subscription.
Here is how you can go about your request for a lower bill.
Go to A Comcast Store
Some people still prefer a face-to-face transaction whenever they have to make a request about their subscription.
Simply look up the nearest Comcast center in your area and pay it a visit.
Once you get the chance to talk to a representative, make sure you weigh all offers and deals that will be handed to you and choose whatever fits you best.
Call Comcast Customer Service Hotline
The easier and faster way to do this is to simply call Comcast. The process won’t be hard, as they will surely offer you discount deals, free services, free boosts, or free add-ons.
Simply put, the point is that they will hand out all offers they can to keep your business with them.
How To Negotiate Your Comcast Contract Terms
Once your contract with Comcast is over, one option you can go to is to cancel your service.
However, you may have heard the stories of people unable to get out of the hands of the company–and you fear that this could be the case for you, too.
Aside from leaving Comcast, you can still stay with your current subscription, and you can negotiate with Comcast to have your bill retain its price, or even have it lowered down.
Dealing with an agent can be tricky but knowing the right steps and the right things to say would help a lot in getting the deal you want and need.
Step 1 – Call Comcast Retention to Make the Request
The first thing that you should do is call Comcast customer service line. You can either call
1-800-XFINITY or 1-800-COMCAST. Since Xfinity is also essentially Comcast, this is also what happens when your Xfinity contract ends.
Comcast–just like any other type of service hotline out there–is known to have a confusing options tree that can have you reach an agent.
Don’t be discouraged by this. Try multiple times until you reach the option to be connected to an agent
You may want to choose to cancel, transfer, or modify your plan specifics.
Be careful as you may end up getting routed to a different department depending on the options you chose.
However, once you get a live person on the line, a department transfer could then be easy.
Step 2 – Do Not Overthink Things
The difference between negotiating the terms of your bill and contract as opposed to cancelling your entire service is that you don’t need to have a good excuse ready.
If you need to cancel your service, you must come up with a good excuse wherein you would appear to have no choice but to let go of the Comcast subscription you have.
For example, you have to say that you are moving to a place outside of Comcast service, such as somewhere overseas.
Saying you’ll simply move to a nearby city with their service would not do the job.
On the other hand, all you need to do to negotiate terms is ask, or if you can, complain.
You should remember that any agent you would end up talking to is trained and required to do everything they can to keep your business with the company.
This is why they would have numerous promos and offers ready for you once you call.
Step 3 – Stay Friendly, But Firm
Always remember that the fate of your request lies within the hand of the representative that you have with you on the phone.
So, remember to avoid getting angry, shouting, or being outright rude.
However, make sure to stay firm on what you are requesting. Stick to what you want, as much as possible.
If your conversation with the representative would go well, then you would end the call with a better deal or even a lower bill.
On the other hand, if you make it difficult for the agent, you may leave the call without closing any good deal at all.
Step 4 – Ask for A Summary Before Dropping The Call
The last thing you want to happen is to hang up the phone and close the call, thinking you had a good deal, only to realize that you don’t.
A month later, you would be surprised that nothing lowered on your bill. In fact, it could have even increased in price. Why is that?
It would not be the first time that customer would make a request, negotiate, only to discover that nothing about the things that was talked about was actually finalized.
You surely don’t want this.
So, make sure to list down all information you can get, or ask for it to be emailed to you, if at all possible.
This at least give you the confirmation that whatever was discussed over the phone was actually applied on your contract.
Step 5 – Call Back For Double Checking
Make sure to follow up on your cancellation a few days after you have closed the deal with the first representative that you talked to.
Don’t worry, as these agents won’t think of you as a pushy or pesky customer. After all, you’re simply doping a follow up.
So, make a follow up call and reconfirm your whatever deal you have negotiated for.
While you are at it, you can also check if you have any outstanding balance left so you can work on settling it as soon as possible.
You can also ask to have a confirmation email, or text to be resent to you. It never hurts to be extra clear, especially since it is your monthly bill that is at stake here.
What Happens When Your Xfinity Contract Ends?
Did you know that Xfinity is actually part of Comcast?
This is already common knowledge to a lot of people, which is why most would also know what would happen when their Xfinity contract ends.
You essentially have three options.
You can call and try to negotiate for a lower bill even after your promotional rate. Or You can leave it be and pay higher bills in the coming months.
And last option will be to call to cancel your subscription entirely.
So, what happens when Comcast contract ends? A lot can happen, depending on what decision you make and what you want moving forward on your contract.
You can leave your finished contract and cancel your Comcast subscription entirely, you can make a call and negotiate for a lower bill moving forward, or you can just leave it be.
If you are ready and willing to pay for a higher bill that can only get higher and higher through time, then leave your subscription be.
Otherwise, it would be wiser to call for a negotiation.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.