Previous Comcast subscribers often ask, “I owe Comcast money can I still get cable?” Comcast provides cable services to millions of subscribers in the U.S.
Just like any carrier, your services can get canceled if you are unable to pay. In this scenario, you might ask “How to get Comcast to turn service back on?”
Comcast subscribers who have an outstanding balance can still get cable if they qualify for the debt forgiveness program.
I Owe Comcast Money Can I Still Get Cable? Is This Possible?
Comcast has an updated Internet Essentials plan that aims to help households who owe money from Comcast to get their services restored.
Comcast is waiving any overdue balance as long as they apply and get approved by June 30, 2022.
Those who intend to take advantage of this program should apply now. After June 30, 2022, regular terms will apply.
Note: Not all previous subscribers are eligible for the program as Internet Essentials is only available in certain areas.
You must check your address for eligibility at the Internet Essentials from the Comcast site.
If you have an unpaid balance from Comcast, the carrier may suspend your services until you settle the payment.
The Debt Forgiveness program has been around since 2014 and has helped families who want to get cable but have an outstanding balance from Comcast.
Before, the program only included previous subscribers from low-income families and featured 6 months of complimentary internet services under the Internet Essentials package.
The recent Internet Essentials plan was conceptualized because Comcast pledged to help families stay connected.
Follow these steps to take advantage of the new Internet Essentials program:
Step #1. Assess your need for cable and internet services and prepare application documents.
Look for your previous bill with an outstanding balance from Comcast. Assess if the maximum speeds for the internet will work for your devices.
Step #2. Find out if Internet Essentials is available in your area.
Got the Comcast official site to find out if Internet Essentials is offered in your area.
Step #3. Contact Comcast customer service
Call customer service at 1-800-934-6489 and speak to a live agent. The agent will pull up your previous account and ask some security questions to verify your identity.
Your old bill can help you with the account number and the name of the plan you had with Comcast.
Step #4. Follow the steps to process the application.
The agent will guide you on how to proceed with the application and inform you of the terms of the Internet Essentials plan. Once done, you may now pay any fees and start your services.
Step #5. Get your services reconnected.
A technician may visit to install services if you don’t have any equipment. If you still have your cable and internet equipment, you just need to wait for your services to reactivate.
All cable companies and carriers accept a promise to pay arrangements to help families pay for their services. If you have an overdue balance and your service was cut off, contact Comcast at once.
- Decide the best possible date to pay off your balance.
- Contact Comcast and arrange for a promise to pay.
- Get your services back
- Pay your balance on the arranged date
If you want your Comcast cable back, then there’s no other way than to pay off your outstanding balance.
Visit your account at Comcast and sign in. Go to payment options and pay off your balance.
Contact Comcast customer service at 1-800-934-6489 and talk to a live agent about paying your outstanding balance. Get a transaction number or reference number for the call.
If you are located near a Comcast store, you may come over and settle your balance. You need your bill to do this.
Also, you may need to schedule an appointment as the local store may not be accepting a lot of customers because of health protocols.
It will only take a day for your service to be restored. Call Comcast and mention your reference number for your payment if your service has not returned after a day.
How long does it take Comcast to restore service? Once your payment has been credited to your account, you will have your service restored.
Most of the time it will take 24 hours for the service to return. Contact Comcast with your payment details in case your service has not returned after 24 hours.
Comcast has increased its internet speed for Internet Essentials. If you’re an old customer and you want to activate your service, you are qualified for the increase of up to 50Mbps downstream and 5Mbps upstream.
You don’t need to do anything to qualify for this adjustment. Comcast and its partner carriers have waived the qualification for customers with previous debt as long as they are eligible.
Read Next: How to Get Rid of Comcast Broadcast TV Fee?
Now that you know the answer to “I owe Comcast money, can I still get cable” you may call customer service to apply for the carrier’s basic service.
As long as you’re eligible, you can have your services restored in no time.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.