Virgin Media moving home is a useful service to subscribers.
It comes in handy while you need to shift home with active connections.
In this article you will learn are the steps that you should keep in mind while placing shifting your connection to a new house.
Some of the queries that customers have while moving Virgin are:
- How to initiate a move request?
- Company timelines?
- Fees Involved?
- If new equipment is required on shifting?
Right before the issues take place, it is important to know important information for a stress-free transfer.
Virgin Media Moving House
In the UK, there are many companies that provide phone, TV, and Internet services, for example, Virgin Media in the United Kingdom.
These services cater to households and are enjoyed by several homeowners around the country. But sometimes you may need to shift your connection in case you move house.
If you are a subscriber of the company, moving homes can happen anytime.
It can be a challenge to organize your TV, phone, and broadband right when you are planning to move.
Virgin Media moving home process involves these steps,
- Check the before moving Steps
- Call Customer support and inform the move
- Check serviceability in new area
- Do the formalities during the move
- After move Requirements, if any
Without much further delay, let us study the steps so that you can shift your connection hassle-free.
Value for your money is an important aspect point to consider, more so if you are thinking that your Virgin Media services might get auto-renewed once you move houses.
These important guidelines will help you save the costs to retain the service of the company.
Moving to a New Area
You can bring these to the new area you will be residing in. But this will surely depend on the service availability of the Company in your new area.
To know the presence, you should go to the official website of the company and enter the postcode.
Once the website shows the services are available in your new move-in location, connect with their customer care representatives, and discuss the move.
Renting a House
There are times the new move-in involves residential spaces rented, such as flats or condominiums.
The confirmation from the postal code search may not match the actual guidelines in these spaces, so it is recommended to contact your landlord for installation requirements.
Moving outside the UK
These local services do not cover homes outside the UK. If you are moving to international locations, first, make sure that you cancel your subscription in the country.
It will be a good idea if you provide the company with a month’s notice before the move, and call them at 0345-141-0111.
How to Initiate Virgin Media Moving Home
Therefore, when you have decided on the move date, it is time for you to start the move request to your new address.
This step is quite simple and to initiate it just contact Virgin Media with your move requirements.
Contact Customer Support. For shifting your connection to a new house, just contact customer support at 0345 141 0111.
Inform them about your move and give them the following details:
- New house address
- Date of move
In the event you be unable to give the 30-days’ notice, there are additional fees.
Moreover, if the account is still within the contracted period, there will be early disconnection fees.
After arranging the account closing and equipment collection, you can then leave the equipment to a relative, friend, or your neighbour.
Do not forget to forward the details to the service provider upon the request for cancellation. They should also be of the legal age to receive the equipment, TVs, phones, etc.
During the Move
The work does not end at the steps outlined above. To ensure the shifting be done efficiently, there is much information that you need to know. These are as follows.
1. Phone Number
You can use the same mobile number if your new home address supports the number. However, if there is a different dialling code, this won’t be possible.
Recordings will be on the TV box provided, except for the condition that you have purchased a new box for the move. You won’t be able to retrieve recordings in the old box.
If during your move, your subscription downgrades to a lower-tier package, you can no longer access these recordings. Upgrading to a higher-tier subscription will keep your recordings intact.
No changes request for the Virgin Media services during the move mean there will be no need to change equipment.
However, the provider will send details and the cables needed for the setup in the new space. This includes upgrading the subscription kit.
If the requested upgrade requires new equipment, you’ll have this in your new house from the company technicians. You must carry the TV box and the hub from your old house.
You will also have to return the old equipment once the new ones arrive.
The main reason for you to coordinate this step is that you never know when the connection disconnects.
Also, remember to deposit the TV box and the hub to the Company before disconnection.
And if you have made any change to your move date, inform the support staff immediately. This will help you avoid disconnection and other issues.
You may still access your favourite TV programs on your laptop, tablet, or mobile phone with the TV Go app, provided you have an Internet connection running.
You can also access these in WiFi-connected bars, shopping malls, and restaurants.
Once you have moved in, it takes time to get adjusted to the new location. This includes the telephone, broadband Internet, and TV services provided to you.
New Cable Requirements
If you require more cable or new cable points you can contact at 0345 141 0111 to get it done quickly. You will have to settle a £20 fee to have these installed.
Be ready to receive the specialists in your new property for installation.
Worry not, because the company will be in touch with their customers prior to installation to confirm addresses, and whether there are people on the property during the work.
The entire installation lasts about two hours. However, if you want it to be quick, add QuickStart packs by yourself.
This requires eligibility, such as availing of other services from the company and their partners.
A very important concern in many services, not just with these types, you will receive a final bill after Virgin Media gets disconnected at your old residential unit.
The bill will include package costs, usage charges from the last month up to the date of disconnection, and £20 account transfer fees to cover installation costs, among others
Once you get to your new residential unit, the first bill will have pricing, service descriptions, and details for the next month presented in advance.
For the first month, the bill will be higher and from the new months, it will come back to normal.
Virgin Media Moving Home Terms & Conditions
Now let us learn the must-know terms and conditions that you may need when you plan to transfer your connection to a new house.
After changing the package before the move, you will also be entitled to new deals that all customers are getting.
However, to make these changes possible, you will need to sign a new minimum term contract.
30 Day Notice
It is best to give them 30-days notice or more to ensure that no issues or problems will happen during the move and transfer of services.
Costs and Corresponding Fees
During moving, customers will pay £20 movers’ fee for moving these services to the new area.
The early disconnection fee if the move happens within the contracted period, will apply. The website also presents information about early disconnection fees.
If there are no changes to the Company’s services upon the move, the contract shall keep on going normally. New terms and agreements cover the changes upon request.
Frequently Asked Questions
Can I Change Move Home date?
If you need to change the move date, you should connect to the Company and inform them of necessary changes in the appointment date.
Notify the Company to avoid confusion about the schedule changes.
How much time does it take to Complete a Move request?
The company will act quickly to complete your move request. However, in rare cases, it may require some time to finish the move request.
Some move requests can take up to fourteen days to complete.
Moving to No Service Area?
If you are moving to a no service area, it is better to cancel the connection and take a new service provider available in that area.
Call support staff and ask for cancellation. Pay any outstanding bills if any and close the account.
In conclusion, subscribers of Virgin Media who are moving homes will also take responsibility for these things, aside from the technicians themselves.
In other words, it becomes a coordinated partnership between the company and the customer.
Getting connected to a phone, smart TV, and high-speed Internet services are practical nowadays.
This is because it is here where you hear about news, converse with your friends and family members, and a medium for the family to gather together to foster better relationships.
We believe, after reading this guide, you have learned in-depth how to initiate and further complete Virgin Media moving home request.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.