Wondering why is the Virgin landline not receiving calls? Well, we are here to assist you!
For a landline installation to function correctly, all equipment must be installed properly, and the service must be activated.
In this guide, we will go through all potential factors that could affect the reception of the Virgin landline services at home and provide helpful troubleshooting steps.
Whenever the Virgin landline doesn’t receive calls, check if the volume is increased and verify that the dial tone is also activated. If the issue is still there, a service outage could be affecting your landline service, or the landline phone is experiencing complications.
Keep progressing further into the guide!
Why is the Virgin Media Landline Not Receiving Calls?
Here are all of the causes for the reception outage with the Virgin landline phone:
Let’s next learn how to fix this!
Virgin Landline Not Receiving Calls – 6 Proven Solutions!
Tip: Follow the steps in a consecutive order!
1. Check the Volume and Dial Tone!
The first step is to verify that the output volume of the stand is increased and the phone’s dial tone is audible.
Most landline phone manufacturers partnered with Virgin typically produce dial stands with in-built volume buttons (VOL + & VOL-) for easy user access.
Here’s how to increase the volume of the phone and the dial tone:
- Check the action buttons on the landline phone’s dial stand.
- Press the “VOL +” button 10-15 times to increase the volume.
- Dial the number of the Virgin landline to check the reception.
Use your mobile device to dial the landline and determine if the dial tone is audible.
If there is no output from the landline phone, inspect the power supply and verify that the landline phone is securely connected to the ports on the landline’s dial stand.
Tip: To reset the landline’s audio, hold the “VOL+” and “VOL-” buttons simultaneously!
2. Identify Ongoing Virgin Outages
A temporal service outage could temporarily affect the Virgin landline service in your area.
To uncover whether the issue with incoming calls is related to an ongoing outage or scheduled maintenance, you must visit the online Virgin Status Checker.
Here’s how to identify ongoing Virgin outages in easy steps:
- Access a web browser on your mobile or desktop computer.
- Go to the official Virgin website and access the “Help” tab.
- Then, select the “Service Status” button to get redirected.
- Click the purple “Check Service Status” button on the page.
- Wait until the status checker finds ongoing service outages.
If the outage check was positive, expert the service to be restored in the upcoming 2-3 hours.
This is how long it typically takes for the Virgin team to address outages, so remain patient.
How to Test Virgin Landline via Service Number?
By dialling the Virgin landline from your mobile device, you should be able to determine whether the volume is increased enough and the dial tone is audible.
So, open up the “Contacts” app on your mobile device, dial your landline number, and wait for your landline phone to start ringing.
Note: Also, double-check if the landline number dialled on your cellular phone is correct!
3. Power Reset Your Virgin Landline!
To address issues with the functionality of the Virgin landline phone, it is advisable to reset the power supply by disconnecting it from the outlet.
This reset will address temporal issues and software bugs in the Virgin landline phone that prevent incoming calls from being received.
Follow these steps to reset the power supply of the Virgin landline phone easily:
- Press the power button on the dial stand to turn off your unit.
- After 10 seconds, unplug the dial stand from the wall outlet.
- Remove the phone from the dial stand and wait 60 seconds.
- After the phone discharges, reconnect the stand to the power.
- Install the phone back onto the dial stand’s contacts and test.
The power cycle will only take effect if the power adapter has been disconnected for longer than a minute.
So, plugging the dial stand into power right away will not be as effective as it could be!
Tip: While the power adapter is unplugged, examine the equipment for visual damages!
4. Reset the Service of the Virgin Phone!
To reset the service of the Virgin landline phone, all you have to do is unplug the phone jack.
This method is an excellent resolution to issues with the reception and network connectivity of the Virgin landline phone, so the phone should start indicating incoming calls after this step.
Follow these steps to reset the service of the Virgin landline phone easily:
- Disconnect the power cable of the Virgin landline stand from power.
- Unplug the phone jack from the back of the Virgin landline phone.
- Disconnect the other end of the phone cable from the master socket.
- Wait for 60 seconds while the phone cable is temporarily unplugged.
- Reconnect the phone cable into the phone and then into the socket.
While the phone jack is disconnected, examine the hardware for damages, such as rips, cuts, or other defects.
A malfunctioning service cable will suspend the Virgin landline service, preventing incoming calls from being received by your phone and causing issues with outgoing calls.
Note: Verify that the service cable is correctly seated into the master socket and the phone!
5. Renew the Virgin Landline Subscription!
Your landline’s service may have been deactivated due to not completing the pending monthly payment.
The next step is to identify whether your account has been temporarily suspended by visiting the online website Virgin and signing into your client account.
Follow these steps to complete pending Virgin subscription payments:
- Navigate to virginmedia.ie through a web browser.
- Sign in to your client account using the credentials.
- Then, enter the “My Account” at the top of the page.
- Press on the “Make a Payment” tab from the page.
- Select an unpaid bill and follow the provided steps.
The reactivation of a Virgin account after completing a scheduled monthly transaction could take up to 48 hours, and you will be notified when ready.
So, if you still can’t make calls, you need to make sure that the payment went through.
Can’t Pay Your Virgin Bill?
Multiple factors, including incorrect personal or billing information, can hold back your pending Virgin payment.
First, verify that you have selected a pending bill to pay and then analyse whether there are any inaccuracies with your personal and bank billing information.
There are multiple methods to complete a Virgin payment, including a direct method option, payment via phone, and cash at a physical payment provider’s office.
Thus, remember that paying through your phone will add the tax to your monthly bill.
Note: Contact customer support for further issues with completing a Virgin payment!
6. Test the Landline on an Alternative Phone!
To determine if the fault is caused by the connected phone instead of the landline, it is advised to test with an alternative transmitter.
If you have an old landline phone lying around or a friend can provide theirs for testing, remove the current Virgin landline phone and install the new one.
You only need to plug the connection from the jack and the power!
If your Virgin landline works with a secondary phone, it is essential to attempt and possibly spot any defects in the physical condition of the old landline phone.
If the pins of the landline stand are bent or the phone isn’t establishing proper contact, you need a new stand.
On the other hand, physical defects with the hard-wired equipment could also cause the phone’s inability to recognise incoming calls.
Hence, you must inspect the main socket, the electrical adapter of the landline stand, and the phone’s service cable for any visual issues or defects.
Note: If you require replacement equipment, contact Virgin Customer Support!
Hence, whenever the Virgin landline is not receiving calls, inspect the service of the landline phone and verify that your Virgin subscription is active.
Also, check for ongoing Virgin service outages, perform a factory reset on the phone, and inspect the stand for faults!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.