There is no dial tone on phone but internet works, and you’re wondering what’s wrong?
Well, you’re in luck because we will provide you with the best solutions out there as well as what could be causing the problem in the first place.
If there is no dial tone on your landline phone, make sure that no cables are loose and reconnect the jack. If the problem persists, you will need to inspect the transformation cabinet and plug the phone into a different phone jack.
Let’s first take a look at the possibilities, and then proceed with the actual solutions.
If the internet flowing through your phone’s landline cable is still intact, then you’re definitely looking for the issue with your phone itself.
Occasionally, the issue could occur due to loose jacks or problems with the wiring overall.
Down below we have listed some of the reasons there is no dial tone on your phone.
The wiring that comes out of your wall and connects to the phone might have gone faulty, therefore your phone will become mute.
Telephone Ringer Issue
A problem with the telephone ringer itself, might suppress the dial tone of your device.
Line Cords Problem
A possible fault with the line cables established around your house could cause problems with your landline phone.
Lastly, a potential hardware fault could impact the dial tone of your phone, even though the internet is still working.
Now that you know what could have gone wrong with your landline phone, let’s proceed with the best available solutions.
In most cases, the phone line and the internet connection aren’t really working together.
Yeah, they are supplying your household with service from the same cable, but the phone could go faulty, while the internet connection is still there.
Try some of the following solutions:
As your first step to resolve the issue, it is best to test out any alternative phones, except the carrier of the issue.
Check if some of your other landline phones would have dial tones by using them.
If the issue is with all of your phones, then surely there is a fault either with your wiring or the phone service you’ve subscribed for.
If that is the case, it is best to reach out to your service provider to determine if there is something wrong with the services.
If there is nothing wrong with the service provider, it would be a good approach to inspect the wiring so let’s proceed with reconnecting the jack.
In order for your phone to work with the line, its cable must be properly attached to the jack.
Over time, cables might get loose, therefore disrupting your landline unit’s casual functionality.
Make sure the cable of the problematic phone is properly connected to the wall jack and check it for visual hardware damage.
Impact on the cable’s body must be taken into consideration and if possible, the entire unit, replaced.
Somewhere in your household, where the telephone cables usually enter through, there is the main cabinet with all of your services.
This cabinet might also be called an exchange cabinet because once the cable responsible for your landline phones goes in, it transforms into an internet network.
Follow the steps down below to fix transferring problems in the main cabinet:
- Go to the main cabinet in your household.
- Open the compartment and find the short cable tie that goes into the internet transformer.
- Follow the cable and check it for visual faults.
- Ensure the telephone cable is in good condition and is plugged into the transformer.
If there is nothing wrong at a first glance, proceed with the next solution.
It is possible that the dial and ring strength of your phone is decreased all the way down.
Since we cannot provide you with accurate guidelines on how to increase the overall volume of your phone, follow the universal steps down below:
- Make sure your phone is free of calls and the handset is in the “Rest” feature.
- Press the “Feature *80” button on your telephone.
- Adjust the volume by pressing the button responsible for the volume on the left or right of the keypad.
Once you’re done, check if the dial tone has been fixed on your phone. If that didn’t seem to resolve the problem, proceed with our next solution.
If there is still no dial tone on phone but internet works, there might be something wrong with the power.
The phone cord is responsible for supplying your phone with your provider’s service.
If there is something wrong with the given adapter, then you might have to replace it in order to repair your landline phone.
To replace the phone cord, follow the steps down below:
- Find a phone in your that works (otherwise grab a replacement for the corresponding cord).
- Eject the current telephone cable from the wall cord and from your phone.
- Attach the new cable into the wall port and then connect it to your landline unit.
After changing the cable, determine if the problem with your phone has been resolved.
If the problem is still there, then perhaps you’re looking at a faulty telephone wall cord.
We suggest plugging the problematic landline unit into a different telephone cord somewhere in your household to resolve the issue.
After attaching the phone to a different wall cord, test the dial tone by picking up the handset and putting it next to your ear.
If you can hear any type of static or a single ding, then this means that the problem was resolved.
In case the problem continues then we have tightened the circle of possibilities enough to confidently conclude that the problem might be coming from your service provider.
We have inspected each part of your landline phone workflow so there is pretty much nothing left that could have gone wrong.
Thus, to resolve no dial tone on your phone line, make sure to replace the telephone cord and use a different wall plug. Next, check if any of the remaining landline units in your household are still functional and adjust the ring strength.
Now that you know why no dial tone on phone but internet works, we hope you’re capable of fixing the issue by yourself.
In case the issue is still there after all previous solutions you should know that sometimes services are simply down for a few hours.
To find out you will need to reach out to your service provider.
If this post was helpful, make sure to check our blog to discover many more solutions to your technical inquiries.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.