Viasat login not working, and you’re wondering why? Well, in this guide, we’ll help you out!
The Viasat modem and router combo (gateway) provide various networking options through the admin control panel, which can be accessed on a connected machine.
To go there, you must input the network address or default gateway IP received on your machine into a web browser.
If you cannot log in to the Viasat admin panel, your device is either not connected to the gateway, or you’re not accessing the panel correctly. In addition, you won’t be able to log in if you don’t insert the default admin credentials or if something is blocking the access.
Let’s continue to unwrap!
Why is the Viasat Modem Login Not Working?
There are quite a few different reasons why you’re unable to access the Viasat modem admin panel, so it’s best to know them before troubleshooting.
Here’s everything that might be wrong:
So, without further ado, let’s jump into the troubleshooting!
How to Fix When Viasat Login Not Working?
Tip: Try the solution steps consecutively!
1. Verify Connection with the Gateway!
The first and most important requirement to access the admin panel of your Viasat gateway is to have a connection between your modem and device.
So, we recommend using a computer or a laptop for this job since when using a smartphone, you must be connected to the router’s WiFi.
Your accessing device must be connected to the Viasat gateway!
So, when you have a computer or a laptop with an Ethernet port, the best option is to connect to your Viasat modem via an Ethernet cable.
If your device is a WiFi-enabled receiver, you must connect to the router’s WiFi before accessing the admin control panel.
Smartphone Viasat Setup?
If you haven’t set up your Viasat modem yet, connect to the router’s default WiFi to access the admin panel through your smartphone.
The default WiFi SSID and password are imprinted on a sticker, typically on the bottom of the modem, to establish a first-time connection for the setup.
Note: Your Viasat modem must be turned on!
2. Double-check the Access IP Address
To access the admin panel of your Viasat modem, you need to insert the router’s IP address, which is received by your machine upon connecting to the gateway.
The IP address you must insert into the browser is “192.168.1.1:8080”, and you should be on the Viasat login page!
On mobile devices, use the full URL: http://192.168.1.1:8080/
However, if this IP doesn’t work for you, try with “http://192.168.100.1/”.
If this address is not working again, you will have to find the default gateway IP address received on the machine.
How to Find the Default Gateway on Windows?
To discover the default gateway address on Windows, which should allow you to access the Viasat control panel, click the Start Menu and open the Command Prompt.
Then, type in “ipconfig” and press the “Enter” button to reveal the received IP addresses on the machine.
Then, locate Default Gateway and copy the IP address!
How to Find the Default Gateway on macOS?
To locate and copy the default gateway IP, which should allow you into the Viasat control panel, click on the Apple Logo, select “System Preferences,” and enter “Network.”
In the following tab, the default gateway address should be displayed next to “Router.”
Note: Then, use the default gateway address to access the Viasat modem control panel through an online browser of a connected machine.
3. Verify Your Viasat Panel Credentials!
You’re on the right track if you can reach the page where you need to insert your Username and Password to sign into the Viasat admin panel.
The default login credentials are typically on a sticker at the bottom of the modem.
Try to sign in using Username: admin and Password: admin.
If that doesn’t work, test with Password: Admin, using the capital letter “A.”
However, in case the login doesn’t work, perhaps the credentials were changed by the technicians who installed your modem.
Tip: In those cases, it’s best to contact Viasat directly; otherwise, you’ll have to factory reset your Viasat modem, which causes additional time.
4. Disable Activated VPN or a Firewall
Another reason you cannot access your Viasat modem’s control panel could be an enabled Firewall or VPN service on your machine and/or browser.
So, you must quickly check whether, without a Firewall and VPN, you’ll be allowed into the admin panel of your Viasat gateway.
How to Temporarily Stop Firewall (Windows)?
To disable the Windows Firewall temporarily, follow these steps:
- Click on the Start Menu and enter the “Control Panel”.
- Navigate to “System & Security” > “Windows Firewall”.
- Select “Turn Windows Defender Firewall on and off.”
- Check the “Turn Windows Defender Firewall off” box.
Note: You can later re-enable the Firewall by checking the “Turn Windows Defender Firewall on” box.
How to Temporarily Stop Firewall (macOS)?
To temporarily disable the Firewall on macOS, follow the steps below:
- First, click on the Apple Logo at the top-left corner.
- Then, from the menu, select “System Preferences”.
- When the window opens, select “Security & Privacy”.
- Next, from the tabs above, click on the “Firewall” tile.
- Click on the Lock Icon at the bottom to grant access.
- Input your user credentials to access Firewall settings.
- Finally, check the circle next to the “Firewall: off” label.
Note: You can re-enable the Firewall anytime by unchecking the “Firewall: off” circle!
5. Access Viasat via a Different Browser!
Sometimes, you won’t be able to access the Viasat control panel due to a browser fault.
So, the quickest way to justify would be to test with another one, and we strongly recommend using the Google Chrome browser.
However, if you already use Google Chrome, clear the cache and cookies and disable all your extensions.
Watch out for VPN extensions since they interrupt your Viasat control panel access and might interfere with your connection speeds.
Tip: If nothing works, test accessing the Viasat panel from different browsers such as Safari, Microsoft Edge, Mozilla Firefox, or Opera.
6. Power Cycle Device & Viasat System
If nothing works and you’re still unable to access your Viasat admin panel, it’s probably a bug in the network, so you must reboot your entire setup.
We recommend taking this method further and unplugging your Viasat modem and accessing the device from the electrical outlet.
For about 60 seconds, your devices will be refreshed, the connection between them will also be renewed, and you should be able to access the Viasat panel.
If your access still won’t work, you might need to reset your Viasat router, so continue reading…
7. Factory Reset Your Viasat Gateway!
Important: We recommend performing this method during a weekday so you can contact Viasat customer support in case of any follow-up trouble.
The factory reset is one of the most helpful solutions when you cannot access or log in to the Viasat modem.
When the access credentials are changed, or your machine cannot obtain network access, you might not be able to access it until you factory restore the Viasat router.
Here’s how to reset your Viasat modem to factory defaults:
- First, connect and power on your Viasat modem.
- Then, locate the physical reset button on the back.
- Press and hold the reset button for 10-15 seconds.
- Your Viasat unit will shortly reset to factory defaults.
When you’re ready with the factory reset, the login credentials of your Viasat modem will be set to default, which means admin/Admin.
Verify that your machine is connected to the modem and insert http://192.168.100.1/ to go to the login page. Then, log in with the default credentials.
Need More Help?
If you cannot log in to your Viasat modem or something after the reset went wrong, go to Viasat Customer Service for additional assistance. Best of luck!
Quick Recap:
Hence, when your Viasat login not working, verify your access credentials and make sure that your machine is connected to the gateway.
In addition, temporarily disable any VPN or a Firewall on your access device, and in case nothing helps, factory reset your Viasat.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.