Looking to resolve the Toniebox Hedgehog error? Keep reading for a step-by-step solution!
The Toniebox is a user-friendly digital audio player for kids that generates different code word messages like “Hedgehog” to alert users about device problems.
If you see the Hedgehog code word error, don’t worry; we’ll help you resolve it in easy and simple steps.
The Toniebox Hedgehog code word shows a connection problem between the Toniebox and the WiFi network. To fix this, simply restart your WiFi router and Toniebox or test by using a different WiFi network, such as your mobile hotspot, to verify the error’s origin.
Let’s dive deeper to unwrap more detail!
What Causes Toniebox Error Hedgehog?
Many underlying causes may prevent your Toniebox from connecting to a WiFi network during initial setup or while connecting to a different network.
The good news is that since we have a list of causes, troubleshooting it will be simple!
These are all possibilities for the “Hedgehog” error on your Toniebox.
To address all of them in one go, continue reading the quick solution guide below…
Toniebox Hedgehog Error Code? Easy Solutions!
Tip: Make sure to follow each step consecutively!
1. Check & Uplift Your WiFi Network
The “Hedgehog” error code appears when Toniebox is unable to connect to the internet.
Therefore, you should first check the Toniebox internet connection on your other devices to determine whether the WiFi or Toniebox itself is at fault.
Test your WiFi network stability using a secondary device!
If the internet is not working, then you need to troubleshoot your WiFi router or the internet that is coming from your supplier.
Well, we’ve got a bunch of steps and tips to overcome such faults!
How to Troubleshoot the WiFi Connection?
- Ensure you’re entering the correct WiFi password.
- Move closer to your WiFi router for a stronger signal.
- Make sure your WiFi router has an internet service.
- Ensure your Toniebox is within the router’s WiFi range.
- Forget and reconnect your phone’s internet connection.
- Reduce the (RF) interference by relocating transmitters.
Tip: When your internet connection is working, check for the Hedgehog error!
2. Put Toniebox in *Connection Mode*
It is important to note that your Toniebox is in connection mode during the initial setup and the connection process.
So, if you are still having trouble connecting your Toniebox to the internet and getting the Hedgehog error, first enable the Toniebox’s connection mode.
Info: Toniebox will pulse in a blue LED light when it’s in connection mode!
Here is how to put Toniebox in connection mode:
- Press and hold both ears of Toniebox.
- Keep pinching the ears for 5 seconds.
- When you hear an audio beep, release.
Info: When your Toniebox starts pulsing blue LED light, the connection mode is on, and you are ready to set it up.
3. Restart Your WiFi Router and Toniebox
Over time WiFi routers develop bugs or glitches that cause various issues and prevent some or all devices from connecting to the internet connection.
Perhaps, this is why you’re still seeing the “Hedgehog” error on your Toniebox, so let’s address this as quickly as possible.
Here are the easy steps to restart your devices:
Steps to Restart WiFi Router:
- First, disconnect your WiFi router from the outlet.
- Leave your router unplugged for at least 5 minutes.
- Reconnect the WiFi router directly to the wall outlet.
Steps to Restart Toniebox:
- First, remove your Toniebox from its charging station.
- Hold and turn down the Toniebox – facing downward.
- Tap and hold both Toniebox ears for up to 10 seconds.
- Keep pinching both ears until you hear an audio sound.
- Your Tonibox will boot up and then automatically restart.
Within a few minutes, your Toniebox will begin to display a solid green LED light.
Then, for 10 seconds, pinch both ears of your Toniebox and try setting it up.
If the Hedgehog code word problem continues to persist, then you need to troubleshoot more. So, keep reading the guide!
4. Check Your Wireless Frequency!
Another reason your Toniebox is not connecting is an incompatible “5 GHz” WiFi frequency.
Toniebox is only compatible with 2.4 GHz networks, so make sure that the WiFi you are using to set up your Toniebox is set to “2.4GHz” frequency.
Here is how to check and ensure that your router is set to 2.4GHz:
- Open the web browser on your phone.
- Insert “192.168.0.1” or “192.168.1.1”.
- Insert your router login credentials.
- Test signing in with admin/password.
- Select the “Wireless Settings” option.
- If the frequency is 5 GHz, set to 2.4 GHz.
- Press on “Save” to save the new changes.
After these steps, you need to power cycle your WiFi router to install new changes.
When you are sure the internet is working, put your Toniebox in connection mode and try to connect by entering the correct WiFi password into the app, then look for the “Hedgehog” code word.
5. Factory Reset the Toniebox
Since you have made multiple attempts to try to connect your unit to the internet, maybe the reason for the Hedgehog error Toniebox is related to the system.
Here, factory resetting the Toniebox is a great way to restart the setup process from scratch.
Alert: The factory reset will permanently erase all user configurations!
Here is how to factory reset the Toniebox with easy steps:
- First, connect your Toniebox to the power supply.
- Embed your Toniebox on the charging station.
- Flip down your box – ears pointing downwards.
- Then, tap and hold both ears for 10 seconds.
- After the audio beep signal, release both ears.
- Finally, your Toniebox will revert to a factory state.
When everything is in order, remove your Toniebox from the charging station and place your unit aside for a few moments.
Then, re-attempt to connect Toniebox to the “2.4GHz” WiFi frequency!
Reminder: Double-check whether your WiFi connection is accessible!
6. Use a Hotspot Connection (Workaround)
If you have tried all the above steps, but the Hedgehog error persists, fear not.
Use a hotspot connection to set up your Toniebox with the internet connection.
Sometimes the fault is with your internet, but there is a way to justify this once and for all and draw a conclusion!
Here is how to use a hotspot connection on your Toniebox:
Step #1 Reset the Toniebox Audiobook:
- Turn the Toniebox upside down on the charging station.
- Pinch both ears for about 10 seconds until the beep!
Step #2 Enable the Hotspot Connection:
For iPad or iPhone:
- Navigate and open the Settings app.
- Choose Personal Hotspot or Cellular.
- Push the toggle button to activate it.
- If available, enable Maximize Capability.
For Android Devices:
- First, open the Android phone Settings.
- Then, locate and press Connections.
- Press Mobile hotspot and Tethering.
- Enable the Mobile Hotspot toggle button.
Step #3 Setup Toniebox using a Hotspot:
- Begin with opening the mytonies app on your phone.
- Then, tap on the “+” icon next to the “Toniebox” tab.
- Then, press on “Start Setup Process” in mytonies.
- Insert an 8-digit Toniebox ID and press Continue.
- Info: Acquire the 8-digit ID from the back of Toniebox!
- Fill in the Names for your Toniebox and then Continue.
- Pinch both ears until your Toniebox produces a chime.
- When the Toniebox flashes blue, wait for 20 seconds.
- When the pop-up message appears, press “Join”.
When you’re ready, choose your mobile hotspot connection and press continue.
Then, enter the correct password for your new WiFi, and shortly, you’ll be greeted with a welcome message.
Info: You should hear multiple beeps when your Toniebox is successfully connected!
Need More Help?
After completing these steps, your Toniebox is ready for use.
If you continue to encounter the same Hedgehog error message, contact Toniebox Support for help.
They will assist you in troubleshooting further, so best of luck!
Quick Recap:
If you are getting a Toniebox Hedgehog error, restart Toniebox, WiFi router, and test the internet connection on other devices.
If the issue persists, reset your Toniebox and then set up your audiobook using a different WiFi network or your phone’s wireless hotspot.
Follow us for more Toniebox troubleshooting tips and tricks!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.