Are you wondering why the Sky Glass Dolby Atmos not working? Well, you’re not alone!
The most popular reason why the Sky Glass won’t comply with the Dolby Atmos audio format is because of an underlying HDMI problem.
However, there are many other possibilities, so this guide will explore everything for this complication and provide reliable and easy resolutions.
If the Sky Glass isn’t set to “Dolby Atmos”, force a firmware update on the TV and set the “Default Streaming Format” to “UHD” or “Auto”. Next, verify that the Sky Glass is connected to Wi-Fi and perform a force-factory reset on your Sky Glass TV.
Keep reading to identify more details about the issue!
How to Turn On Dolby Atmos On Sky Glass?
Turning on the “Dolby Atmos” audio format on the Sky Glass is only possible if your system is updated to the latest firmware version and supports the format.
You can set the default format of the Sky Glass to “Dolby Atmos” through the HDMI configuration menu in the Sky TV settings.
Steps for Setting Up Dolby Atmos On Sky Glass!
- Press the “Home” button on the Sky Glass remote control.
- Scroll all the way down in the tab and access “Settings”.
- Next, press “Setup” and then choose “Audio Visual”.
- Select “Digital Audio Output HDMI” from the options.
- Set the feature to “Dolby Digital Plus” and exit the tab.
If the feature isn’t available, it’s likely that the system of your Sky Glass does not support this type of audio format.
So, keep progressing further into the guide to explore reliable solutions!
Sky Glass Dolby Atmos Not Working – 6 Proven Solutions!
Tip: Follow our steps in consecutive order!
1. Configure the TV’s Default Format!
Dolby Atmos is an audio-enhancing feature that creates a realistic 3D spacious experience by pairing up and combining the output of all audio devices and speakers.
So, if Dolby cannot be enabled or isn’t appearing in the settings, you must set the Glass to “UHD” or “Auto” format.
Here’s how to access the “Picture & Sound” settings of the Sky Glass in easy steps:
- Press the “Home” button on the Sky TV’s remote control.
- Navigate all the way to the bottom and access “Settings”.
- After that, access the “Default Streaming Format” tab.
- Select the “Auto” or “UHD” to adjust the format feature.
Notice: Verify that the changes to the settings are saved before exiting the settings tab!
2. Force Your Sky Glass to Update!
One of the reasons why Sky Glass won’t apply the Dolby Atmos audio-enhancing feature is due to an outdated version of the firmware.
Since Sky Glass does not support manual firmware updates, you must force the TV into “Standby” mode and wait for the update to be applied.
Updating the Sky Glass is required, as the Dolby Atmos sound feature is only available with the latest version of the Sky software.
So, let’s learn what “Standby” mode is and how to enable it.
How to put Sky Glass into “Standby” Mode?
The Sky Glass automatically enters “Standby” mode after the system has been inactive for one hour.
Hence, you must cease all interactions with the Sky Glass and put the remote away after verifying that the TV is turned on and idling on the home screen.
Info: Identifying if there are queued-up Sky Glass updates is still impossible!
When Will My Sky Glass TV “Auto Update”?
If Sky Glass experiences an outage while applying firmware or loses connection to the internet, the update will be queued up.
As soon as the TV enters “Standby” mode, the update will start automatically and apply as long as the TV is connected.
Note: The Sky Glass TV will start updating as soon as in “Standby” mode!
3. Power Cycle Your Sky Glass TV!
To address temporal issues with the functionality of the Sky Glass, it is advised to perform a power cycle.
This type of advanced reboot will discharge the hardware of the TV, addressing all underlying issues with the firmware, the installed applications and the activation of features.
Here’s how to hard reset the Sky Glass in easy steps:
- Press the “power” button on the Sky Glass remote control.
- Wait until the TV powers off and unplug it from the power.
- Wait for 60 seconds after unplugging the power adapter.
- Reinstall the power cable of the TV back into the supply.
- Check if the “Dolby Atmos Plus” feature will activate now.
Tip: While your Sky Glass is disconnected, check for any equipment-related problems!
4. Reconnect Sky Glass to the Internet!
One of the reasons why the Sky Glass won’t activate and set up Dolby Atmos is due to lasting connectivity issues with the Wi-Fi network.
Glass TVs can be connected to the internet via Ethernet or Wi-Fi, so you must check the internet according to your network connectivity choice.
How to Reconnect Sky Glass to Ethernet?
- Disconnect the Ethernet cable from the back of the Sky Glass.
- Unplug the other end of the Ethernet cable from your router.
- After that, wait for 30 seconds while the Ethernet unplugged.
- Connect the Ethernet cable securely to a yellow router port.
- Plug the other end of the Ethernet cable into your Sky Glass.
How to Reconnect Sky Glass to Wi-Fi?
- Press the “Home” button on the Glass remote control.
- Scroll all the way down and access the “Network” tab.
- Go to “Advanced Settings” and toggle “Wi-Fi” to “ON”.
- Pick an available network scanned by the Sky Glass.
- Insert the Wi-Fi password to connect with the network.
If your Sky Glass TV won’t stay connected to the internet for long and disconnects periodically, reboot the network router and reseat the service cable.
If the issue persists, you must reset the router’s system and contact the internet service provider.
Notice: A temporal outage could impact your area's internet service!
5. Reseat the HDMI System Cable
Dolby Atmos will only function if the external (audio) device is connected via HDMI cable to the system.
Hence, if the HDMI protocol has lagged or has been temporarily suspended by the OS, reseating the cable is a reliable resolution to the underlying Dolby Atmos issue.
Here’s how to turn on Dolby Atmos on Sky Glass by reseating the HDMI system cable:
- Disconnect the HDMI cable from the back of the Sky Glass.
- Unplug the other end of the cable from the external device.
- After that, wait for 30 seconds while the HDMI is unplugged.
- Plug your HDMI into the same connector on the Sky Glass.
- Plug the HDMI back into the third-party audio device and test.
How to Troubleshoot Sky Glass HDMI Issues?
- Connect the third-party HDMI cable to an alternative port.
- Inspect the HDMI cable for physical damage and defects.
- Clean dust accumulation from the HDMI line connectors.
After troubleshooting potential issues with the HDMI connectivity of the Sky Glass, reseat the cable and verify that the cable is secured.
Switch the Sky Glass’ selected HDMI source to the input where the third-party audio device is plugged in and then test the Dolby audio broadcast.
Note: You might have to re-activate the Dolby Atmos feature from the Sky Glass settings!
6. Restore the Sky Glass to Default Settings!
Hence, if the Glass cannot utilise the Dolby Atmos feature, restoring the TV to factory defaults holds great chances of fixing underlying issues with the system.
Well, remember that the factory reset will erase all stored content and settings on your Sky Glass TV.
Here’s how to perform a factory reset on the Sky Glass system in easy steps:
- Press the “Home” button on the Sky Glass remote control.
- Scroll all the way down and access the “Settings” panel.
- Next, highlight “System Management” from the options.
- Go to “Resets & Updates” and select “Factory Reset”.
- Follow the on-screen instructions to finish the reset.
Once the factory reset process has started, stop interacting with the Sky Glass TV entirely and wait until the process is finalised.
Further, the factory reset could take up to ~3 minutes, based on the TV’s performance and the storage capacity’s occupation.
Warning: You can’t recover lost data on your Sky Glass TV after the factory reset!
Hence, whenever Sky Glass Dolby Atmos not working, verify that the TV has established a connection to Wi-Fi and force the newest firmware update version.
If the issue persists, set the TV’s picture settings to “UHD” and perform the factory reset process on your TV.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.