If your Ring alarm base station offline, this guide will help you uncover the issue and solve it.
The Ring base station uses either Ethernet (wired) or Wi-Fi (wireless) to connect with the home network and link with your alarms.
The base station might be losing connection to your network due to issues with the network router/modem or improper settings setup, so let’s find out.
If the Ring alarm is offline, reconnect the device to the internet and power cycle your network modem. If the issue persists, update the Ring app, re-add and factory reset the Ring alarm base station.
Let’s review the process in further detail!
Why Does the Ring Alarm Base Station Keeps Going Offline?
The reason why the Ring Alarm’s base stations keep going offline is because of an unstable Wi-Fi connection or issues with the firmware.
Diagnosing the cause of the issue requires acquiring a general understanding of how the base station manages its wireless connections.
Here’s a list of all possible causes why the Ring base station keeps going offline:
Is My Ring Station Connected?
You can easily track the connection status of the Ring base station through the “Connection” LED indicator on the rear panel.
If the station has successfully established a connection with the network, the indicator should be green; otherwise, it will be blank or red (no connection).
The indicator should always remain solid green in case there’s an interruption, causing it to go blank if the station loses power or turns red.
Ring Alarm Base Station Offline – Instant Solutions
Tip: Follow our steps in consecutive order!
1. Connect the Station to the Internet
The Ring station can go offline if it loses connection to the network device due to fluctuations or an unstable wired connection (Ethernet).
This step will provide accurate steps to reconnect the base station and improve the connection quality with the internet network.
Note: The Ring base station can be connected via Wi-Fi or Ethernet!
How to Connect Ring Base Station to Wi-Fi?
- Open the Ring app on your mobile smartphone.
- Next, go to “Devices” → “Alarm Base Station.”
- Select “Base Station” and tap the Settings icon.
- Go to “Network Settings” from the options below.
- After that, tap on “Change Network Connection.”
How to Connect Ring Base Station to Ethernet?
- Locate the Ethernet port on the rear of the base station.
- Connect the station to your modem via Ethernet cable.
- Open the Ring app and access the Ring station settings.
- Go to “Network Settings” and complete “Ethernet setup.”
- Follow the instructions to set up the wired Ring connection.
Notice: If using Ethernet, verify that the physical connections are in proper condition!
2. Power Cycle the Ring Base Station
You can eliminate underlying faults with the Ring alarm’s base station by conducting a power circulation of the hardware.
The power cycle is only achievable by restricting the base station’s power supply until the hardware has drained out of electricity and then reconnecting the power.
Here’s how to power cycle the Ring base station in easy instructions:
- Unplug the power cable from the back of the base station.
- Wait for 30 seconds while the power adapter is unplugged.
- Reconnect the power adapter back into the electrical outlet.
- Next, wait until the Ring Base Station’s power LED turns on.
- Determine if the station’s “Connection Status” LED lights up.
Info: Once connected, the Ring base station should automatically establish a connection to the remembered network.
3. Update the Ring App’s Version
An outdated version of the Ring mobile app can cause connection throttles with the base station and cause all Ring alarms to lose connection.
So, the next step is to update the Ring mobile application to the latest available version through your device’s Google Play or App Store.
How to Update the Ring App On Android?
- Open the Google Play Store on your Android mobile.
- Tap on your profile icon button located on the top right.
- Select “Manage apps & device” from the section below.
- After that, scroll down to the “Update Available” section.
- Select the “Update” button next to the Ring app in the list.
How to Update the Ring App On Apple’s iOS?
- Launch the App Store application on your iOS mobile.
- Select your profile icon situated at the top of the page.
- Scroll down to “Pending updates and release notes.”
- Locate the Ring app in the list of installed applications.
- Tap the “Update” button next to the Ring app to begin.
Reminder: Verify that your mobile device has established a secure internet connection!
4. Factory Reset the Network Router
The base station might be losing connection and going “Offline” due to configuration issues with the network router or gateway modem.
To erase all configurations and data preferences on your router, it is suggested to start fresh by conducting a factory reset procedure and erasing all settings.
Here’s how to most commonly factory reset a network router or modem:
- Turn on the network unit and verify it is plugged in.
- Locate the “Reset” button on the router’s rear panel.
- Press and hold the reset button for 10-15 seconds.
- Release the button after the router’s LED flashes.
- Wait for 30 seconds while the router factory resets.
How to Set Up a Network Router After Reset?
Generally, routers can be set up through the web GUI, accessed using the default gateway IP address assigned to the network unit.
A vast minority of network equipment manufacturers tend to transfer the setup procedure to a mobile application compatible with the router’s interface.
Tip: You can acquire the router’s default gateway from a sticker on the bottom panel.
5. Re-Add the Ring Base Station
Once the base station is added to the Ring app, you will gain access to advanced settings and customization features for the device.
Not configuring the settings correctly can cause the Ring station to constantly lose access to the internet, function improperly, or translate degraded broadcasts.
Here are the precise instructions to re-add the Ring base station from the app:
- Open the Ring application on your mobile device.
- Go to “Devices” and select the Ring base station.
- Next, go to “Device Settings” → “General Settings.”
- Select “Remove this Device” and wait for removal.
- After that, return to the Ring app’s homepage.
- Next, tap on “Set Up a Device” and select “Security.”
- Choose the base station model you wish to re-add.
- Tap “Continue” and follow the provided instructions.
Note: Removing the base station from the app will cause all cloud settings to be restored!
6. Pair the Station with a Mobile Hotspot
Perhaps the Ring base station is losing connection to your mobile network because of an underlying issue with the network modem or the equipment.
The next step is to connect the Ring station to your mobile device’s hotspot and determine if it would still lose connection.
How to Enable a Hotspot On Mobile?
- On Android, go to “Settings” → “Mobile Data” → “Hotspot” → “Toggle ON.”
- On iOS, go to “Settings” → “Personal Hotspot” → “Toggle ON.”
Note: After enabling the hotspot, memorize or copy the SSID password key.
How to Connect Ring Base Station to Hotspot?
- Open the Ring app on your mobile Android or iOS device.
- Go to “Devices” and select the station you wish to manage.
- Select “Base Station” and tap the “Settings” (Gear icon.)
- Tap “Network Settings” → “Change Network Connection.”
- Locate your mobile device’s connection in the network list.
- Select the connection and type the SSID Wi-Fi password.
- Press on the “Connect” button to pair the Ring base station.
Note: Ensure the mobile device is within 10 feet of the station during the setup!
7. Factory Reset the Ring Base Station
Restoring the base station to factory defaults is one of the most potent solutions for underlying connection issues, especially when the Ring alarm base station is offline.
The reset will temporarily remove the base station from the online Ring configuration, causing all your security systems to deactivate.
Follow these instructions to perform a factory reset on the Ring base station:
- Verify that the Ring base station is fully operational.
- Locate the Reset pinhole on the base’s rear panel.
- Insert a paperclip into the pinhole to start the reset.
- Hold the reset action button for about 5-10 seconds.
- Release the button once the station’s LED flashes.
Ring suggests restoring the base station to factory reset only if the network primary controller is not found since all your security systems will be temporarily offline.
To restore the broadcasts of all Ring cameras, quickly re-add the station and complete the initialization setup to start fresh.
When the Ring alarm base station is offline, re-add the station from the app and correct the Wi-Fi or Ethernet connection.
If the issue persists, test with your mobile hotspot and perform a factory reset on the Ring base station.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.