How to Reset Hive Hub For New Owner? (Ultimate Guide)

If you don’t know how to reset Hive Hub for new owner, then this guide is just for you!

When moving out and leaving a Hive Hub for a new owner, it’s mandatory to reset the hub to factory settings and prevent your data from being left behind.

So, if you’re looking for the exact steps on how to reset the Hive Hub and disconnect your Hive account, continue reading…

To reset a Hive Hub, you must unpair the device from the Hive application first and hold the reset button on the back for 10 seconds. The next step is to press the reset button again for 10 seconds and wait for the LED to flash 3 times, go off, and turn solid green.

Let’s unwrap the essentials!

Why You Need to Reset Hive Hub New Owner?

Your Hive Hub is connected to your router and linked to your email and Hive app registration.

This exposes your data to anyone accessing the hub, so resetting the device to a factory state before providing the setup to the new owner is essential.

What is Hive Hub Factory Reset?

To give you complete control over your Hive devices, the Hive Hub uses the Hive mobile app to communicate with your setup.

This requires a constant internet connection and a lasting link to your Hive account to control your devices.

The factory reset is a way to ultimately disconnect your Hive Hub from the mobile app and reset the device to factory state.

When the Hub is in factory state, the device is not linked to any Hive account or app and is ready to be paired by the new owner.

Important: Hive App Data Loss!

When you perform a factory reset, the Hive Hub will be unpaired from the Hive application, and the settings and configurations will be lost.

If you plan to set up a new Hive hub with your mobile, any specific settings related to the previous hub cannot be recovered after the reset.

When To Factory Reset My Hive?

You only need to factory reset your Hive Hub when you’re experiencing a persistent problem or selling or giving away the device to a new owner.

The factory reset is irreversible, and in order to start using your Hive Hub after the reset, you must pair the unit to the Hive mobile app again.

How to Reset Hive Hub for New Owner in 4 Easy Steps?

Tip: If you’re unfamiliar with the reset process, follow the steps consecutively!

1. Power ON the Hive Hub & App!

The first step is to power on both your Hive Hub and the mobile device with the Hive application to begin the reset process.

It’s also essential to have both the Hive Hub and Hive mobile device connected to the same router via Wi-Fi or Ethernet connection.

In addition, you must verify that you’re signed into the Hive app with the Hive account related to the registration of your hub.

If you’re not signed into your Hive account, insert your login details and sign in to begin the restoration process.

Alert: To factory reset your Hive Hub, your devices must be connected to the internet.

2. Unpair Hive Hub from Hive App

The next step is to unpair your Hive Hub from the Hive application, which will erase the linking between both devices and unpair the hub.

In this step, you will lose the ability to control the Hive hub from the application and to restore the access, you will need to perform the pairing again.

The pairing essentially contains your email address through the Hive app by using the account linked to the particular address.

So, when you’re preparing the Hive hub for a new owner, you must unpair from the Hive app, and here’s how:

First, open the Hive application on your mobile.
Verify that you’re signed into your Hive account.
From the main screen, tap on the “Devices” tile.
Then, select your Hive Hub from the device list.
Next, press on “Unpair,” “Delete,” or “Remote.”
This will remove your Hub from the application.

When the Hive Hub is no longer connected to the app, your data is no longer exposed, and the Hub is nearly ready for the new owner.

Let’s continue with the actual factory reset…

3. Factory Reset Your Hive Hub

The next step is to reset Hive Hub new owner, which will prepare the Hive Hub for the new owner.

The reset will essentially erase any configuration and verify that the Hub is no longer connected with the Hive app, your email, and any personal data and accounts.

Here’s how to factory reset Hive Hub in easy steps:

First, verify that the Hive Hub is powered ON.
Then, find the button on the back of the hub.
Info: The reset button is in a small pinhole.
Reach inside the pinhole using something thin.
Press that button for 5 seconds and release.
The red LED light on the hub will flash 3 times.
Wait for 5 seconds and hold the button again.
Release when the LED flashes 3 times again.
The reset is complete when all lights go OFF.

When the lights go off, the LED will turn solid green shortly after. This means that the Hub is now in a default state and ready to be paired.

Note: The Hive Hub 360 doesn’t have a reset button, so to reset the hub, it’s enough to unplug the device from the power for 10 seconds.

4. Disconnect the Hive Network

The final step is to disconnect your Hive Hub from your router or network modem.

The Hive hub connects with the network device via an Ethernet cable, so you must unplug the Ethernet from the back of the hub and potentially from the back of your router.

If you’re also leaving the network equipment for a new owner, you don’t necessarily need to unplug the Ethernet cable.

However, your Hive hub is now completely disconnected from your Hive app and account, so the device is ready for its new owner.

Hive Hub New Owner Setup Instructions!

So, we learned how to factory reset Hive Hub new owner!

The device will be in a factory state whenever the Hive Hub is reset, so the new owner can easily pair and start using the setup.

To establish the pairing, the new owner must download the Hive app on their mobile device and pair the Hive hub with the app.

Here’s how to pair Hive Hub with the Hive app in easy steps:

Connect the Hive Hub and mobile to the same WiFi router.
Download the Hive App from the App Store/Google Play!
Open the Hive App and sign into an existing Hive account.
Info: If you don’t have a Hive account, create a new profile.
Alternatively, you can set up the hub from hivehome.com.
When prompted, insert the Hub’s ID in the provided section.
Info: The Hive Hub’s specific ID is located on the underside.

The Hive Hub ID is in ABC-123 format, so you must insert the identifier into the Hive app or on the Hive website.

Then, the Hive Hub will get paired with the Hive app and stay paired until unplugged or factory reset to the default state.

Need More Help?

If you’re having trouble unlinking your Hive Hub from the Hive app or resetting the device to the factory settings, contact Hive Customer Service for adequate support. Best of luck!

Quick Recap:

Hence, to reset Hive Hub for a new owner you must first unpair the device from the Hive app and locate the reset button on the back of the hub.

To begin the reset, press, hold, and release the reset button for 10 seconds twice and wait for the LED to turn green.

Finn Wheatley

Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.