Are you wondering why your Peloton showing all zeros? If so, then this guide is just for you!
Peloton Bike, Bike+, and Tread are excellent appliances to work out and observe your metrics, but if the tablet is showing all zeros, none of this is beneficial.
This guide will unwrap why your Peloton touchscreen shows only zeros and help you solve the problem in a matter of minutes!
To restore your Peloton touchscreen metrics, power cycle the unit and update the tablet’s firmware version. Also, unplug and reconnect the data cable while checking the cord and ports for any visual defects before performing the ultimate factory restoration process.
Let’s continue to unwrap!
Why is My Peloton Showing All Zeros?
The most common reason why the Peloton tablet is not showing your class workout metrics and everything is zeros is a fault with the data connection.
The exact culprit could be everything from a damaged cable, connectors, or fault with the input ports.
However, there are other software-related possibilities for the zeros issues, which involve the version of the operating system.
Thus, it’s best first to review all potential causes and then jump into troubleshooting…
Here’s everything that can produce the all-zeros problem on your Peloton:
Well, those are the leading causes that can prevent your Peloton from tracking your metrics, but many surrounding factors are also involved.
Luckily, the fix guide below addresses them in one go, so let’s jump right in…
How to Fix When Peloton Showing All Zeros?
Tip: Follow the solution in order!
1. Soft-Reset the Peloton Unit!
The first and easiest step is to perform a soft reset, also known as a “power cycle,” which is one of the quickest and most efficient methods.
This approach is completely safe and will not erase anything from your Peloton Bike or Tread.
To power cycle your Peloton appliance correctly, follow the steps below:
- First, verify that your Peloton device is working.
- Then, hold the Power button on the touchscreen.
- On the power prompt, you must tap “Shut down.”
- When your Peloton turns off, unplug the adapter.
- Also, disconnect the power cable from the tablet.
- Wait for 60 seconds with your Peloton unplugged.
- Connect the power adapter directly to the socket.
- Press the power button on the tablet to turn it ON.
- Start any workout session to check your metrics.
When the power cycle is over, the metrics should be displayed correctly, and you should no longer see only zeros. However, if the same problem continues, keep reading further ahead.
2. Check for Peloton Outages!
As weird as it may sound, many users reported that they’ve been seeing all zeros during their classes whenever there is an ongoing Peloton service outage.
In those cases, your tablet cannot connect with the Peloton servers, and the data for your workaround will not show up!
- To check for Peloton outages, go to Peloton Status!
When you land on the page, check the “Bike/Tread/App” section and whether the services are currently operational.
You’ll see the downtime hours, so hover your cursor over the very last tile on the right, “Today,” to check if Peloton is currently in an outage or performing maintenance.
Note: Typically, Peloton outages last a few hours at a time, and you can monitor their service status dynamically anytime.
3. Secure the Data Connection
One of the most critical factors for the class metrics to appear on your Peloton touchscreen is the data cable connected to the back of the tablet.
Looking at the back of the tablet, you will see two wires–a power cable and a data cable.
It’s crucial to verify that the data cable of your Peloton tablet is firmly plugged into the port and working correctly for the metrics to appear on your tablet.
Also, we recommend unplugging and replugging the data cable and applying upward pressure to verify that the connector is secure.
Switch to Another Outlet!
In rare cases, the missing metrics on the Peloton tablet are caused by an A/C insufficiency from the electrical outlet.
So, a quick fix to attempt is to connect your Peloton appliance to another, proven-to-work outlet, preferably from a different room in your home, and test the zeros issue!
4. Inspect the Wiring for Faults!
Whenever Peloton not showing metrics, you must inspect the data cable connected to the back of the tablet for any faults.
You must check whether the connector is bent/damaged or whether there is a dirt/dust accumulation within the port, which might potentially obstruct the connection.
So, the best way to inspect the data connection is to unplug the connector and thoroughly check the ports and whether the connector goes all the way in.
This will reset the connection to the tablet and allow you to inspect the entire cable’s length and determine potential wiring problems.
Note: Any damaged Peloton equipment should be reported to Peloton Customer Service!
5. Update the Peloton Firmware
The metrics during your Peloton workout session might not appear due to a software-related issue, which most commonly resembles outdated firmware.
To address such complications, the best step is to update the software of your Peloton touchscreen to bring back your metrics!
Here’s how to update the Peloton tablet in easy steps:
- First, verify that your Peloton tablet is working.
- From the home screen, go into the “Settings.”
- Tap “Device Settings” and then “About Tablet.”
- Info: Here, you will see the current OS firmware.
- Tap “Update Now” to update the Peloton system.
Note: The time required for your Peloton tablet to update and install the operating system is based on the internet connection and the device’s performance.
6. Perform a *Static Discharge*
A fix that managed to help many users with the all-zeros problem is the “static discharge,” which requires a few extra steps compared to a power cycle.
This method will soft reset the Peloton appliance and clear the cache for the workout apps and services, which should help!
Here’s how to static discharge your Peloton appliance in easy steps:
- First, verify that your Peloton device is working.
- Then, tap on the “Clock” at the top-right corner.
- From there, go to “Device Settings” and “Apps.”
- Enter the “Storage” section and tap “Clear Cache.”
- Then, hold the Power button to turn OFF the unit.
- Next, unplug the adapter from the electrical outlet.
- Disconnect both the power and data tablet cables.
- Hold the Power + Volume buttons for 10 seconds.
- Wait for 60 seconds with everything disconnected.
- Connect your Peloton to power and perform a test.
If the metrics on your Peloton appliance are still not appearing, then it’s possible that the OS of your device is faulty and requires a complete reset. So, continue reading the upcoming solution!
7. Factory Reset Your Peloton!
The final and most potent solution is to factory reset your Peloton appliance, which will revert all the tablet’s settings to default.
In the process, all your apps and settings on your Peloton unit will be permanently erased, so we recommend checking whether you would like to restore anything!
Here’s how to factory reset your Peloton tablet in easy steps:
- First, verify your Peloton tablet is powered on.
- Then, go to the “Settings” and enter “System.”.
- From there, select the “Factory Reset” option.
- Confirm that you would like to reset the device.
When the factory reset starts, there is no going back, so you must wait until the process ends and you’re prompted to initialize the device.
The setup procedure includes setting up the basic options and connecting your Peloton fitness appliance to the internet, so complete the prompts.
Tip: If you have trouble with the reactivation, power cycle your Peloton appliance!
Need More Help?
If you’ve tried everything from this guide, but your Peloton appliance still shows all zeros, you may have to replace the touch screen.
According to numerous reports, the all-zeros problem is often related to faulty tablets, so get the device’s warranty and contact the local supplier…
Quick Recap:
Thus, whenever Peloton shows all zeros, begin with a power circulation, tablet update, and securing the data cable.
If this is not enough to solve the metrics problem, perform a static discharge, inspect the wires for visual faults, and factory reset the Peloton unit.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.