How to pair Xfinity remote to TV is probably one of the most straightforward tasks out there.
But sometimes, it can get quite tricky, especially since Xfinity offers various models of their remote controls.
When you are planning to watch any show on TV and the controller malfunctions, it can lead to frustrations.
Either you must get it fixed or get a new one.
So, if you are wondering about the best troubleshooting and pairing methods to fix your controller, you have come to the right place!
Today, let us discuss how to fix and how you can easily pair your controller with your TV box.
Reasons for Not Working
We all know how frustrating it is to have a malfunctioning controller.
In reality, it would be impossible to control your Xfinity streaming device with a malfunctioning one.
But there are many reasons why your Xfinity controller is not working.
These common reasons include:
- Dead batteries
- Application/Device problems
- Physical damage
How to Fix – Methods
After diagnosing your Xfinity controller’s issue, the most typical way to resolve them is by performing a factory reset.
You can try out these easy and straightforward troubleshooting methods:
Xfinity Remote Not Working
The most common issue with a malfunctioning Xfinity controller is its unresponsive buttons.
This is a common issue with most users of the company. When this issue arises, try pressing any button on your device.
Next follow these measures:
1. Blinking light. If you do not observe a blinking LED light, replace your old batteries with new ones.
2. LED Flash. If the LED light flashes red five times, this is an indication that your batteries are running low.
Hence, replace your batteries immediately because they are running low.
3. Check for Pressed Keys. Next, manually inspect for any pressed keys. If there is any, unpress it gently.
4. Still not Working? If any of the buttons still do not work, you may need to purchase a new controller.
Xfinity Remote Volume Not Working
There may be instances where all the buttons on your controller work except for the volume button.
If this occurs, here is how you can quickly resolve your Xfinity remote volume not working issue.
- Press the Setup button until the LED light changes from red to green.
- After the LED light turns green, enter the three-digit code, 9-8-1.
- Check whether the volume buttons are now working.
Xfinity Remote Not Changing Channels
If you are unable to change channels with your Xfinity controller, it is a matter of frustration.
If you face this issue, you can quickly resolve your Xfinity remote not changing channels issue by performing a factory reset.
Follow these quick and easy steps to reset your controller in a few minutes:
Step 1: Press the A and D buttons simultaneously for at least three seconds and wait until the LED light changes from red to green.
If your controller has a Setup button, press it instead.
Step 2: When prompted, enter 9-8-1 on your screen.
Step 3: Now wait for the blinking light.
Blinking green or blue light will indicate that you have successfully performed a factory reset on your device.
Remember that resetting your remote automatically unpairs it with your TV.
Hence, after doing these troubleshooting techniques, you must then pair your controller by following the methods in the next section.
How To Pair Xfinity Remote To TV
Before you can start pairing your remote control to your TV, you must know which model you have.
You can do this by checking its model number at the back of your device or through the Remote Code Lookup Tool.
Note it down as you will need in the paring process.
For X1 And Flex TV Users
An excellent feature that Xfinity controllers have is their ability to control your X1 and Flex streaming devices up to 50 feet away.
Thus, pairing your controller with your TV can make your life a lot easier.
Below are two different pairing methods you can try out on your own at home:
Method 1 – With A Setup Button
For remotes with the model numbers XR2, XR5, and the latest XR11 voice remote, you can easily pair your device with your TV.
This is because of its Setup button. Follow the steps below to complete the pairing process.
Step 1: Hold the Setup button on your controller and wait until the LED light changes from red to green.
Step 2: Afterward, press the Xfinity button on your controller. For XR2 and XR5 remotes, you may have to press this button five times until the LED light turns green.
Photo by Xfinity
Step 3: Follow the on-screen instructions and enter the three-digit pairing code when prompted.
Method 2 – Without A Setup Button
If you have an XR15 voice remote on hand, you may observe that you do not have a Setup button.
In such scenarios, you can try out the following steps:
Step 1: Hold both the Xfinity and Info buttons on your controller for at least five seconds and wait for the Voice Remote light to change from red to green.
In some cases, you can also hold both the Xfinity and Mute buttons.
Step 2: Follow the instructions on your screen and enter the three-digit pairing code.
Step 3: Afterward, set up your power, volume, and input control by following the on-screen instructions again.
Meanwhile, XR16 voice remotes do not have number keys on them.
Because of this, you can pair your device to your TV by following these essential steps:
- Turn on both your streaming device and TV.
- Activate your controller by removing the pull tab located at the back.
- Press the Microphone button, and follow the on-screen instructions to finish setting up.
For Non-X1 TV Users
The steps for pairing your controller are different if you have a non-Xfinity X1 TV box.
In such scenarios, you may need to connect your remote with these simple instructions:
Step 1: Press the Menu button on your remote.
Step 2: Highlight iTV and click OK.
Step 3: Afterward, highlight Self Help, and click OK again.
Step 4: Scroll down and select the Set Up Remote option.
Step 5: Select your remote model and click OK.
Step 6: When prompted, choose among the following options: DVD player, TV, and a lot more.
Step 7: Choose the brand of your device, and follow the on-screen instructions and finish setting up.
How to Pair Xfinity Remote with App
To pair the controller using the Xfinity my account app is simple and straightforward. First, download the app on your mobile device.
Then follow these instructions:
1. Open the app and tap on the TV icon
2. Select your TV Box and followed by “Setup a remote”.
3. Next, select the remote model you are using and want to pair
4. Press continue
5. Tap TV or Audio/Other on the next screen
6. Next, follow the pairing instructions and you are done!
What’s Next?
If you are getting any issues with your cable box while doing the pairing, you may need to reset the cable box.
You can check out our guide on how to reset Xfinity cable box for more details.
Let’s Wrap It Up!
Xfinity provides us with thousands of programs at our home’s comforts.
But when issues arise, it can significantly impact our streaming experience.
In such cases, we would need to reset and pair our remote control to our TV again to resolve several of these problems.
With this article, we hope you learned how to pair Xfinity remote to TV with these quick and straightforward methods.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.