Keep checking if your NOW device issue is fixed after accomplishing the steps above. If it is, then you won’t need to go any further.
But if you have tried all the earlier troubleshooting steps and your Smart Stick still isn’t working, performing a hard reset to your device to return it to its default factory setting may do the trick.
Follow the simple steps below on how to reset the device:
Using the NOW TV remote, proceed to ‘Settings’.
Select ‘Advanced system settings’.
Select ‘Factory reset’ on the screen.
You will see a 4-digit code below the onscreen keypad. Enter the code to proceed.
This will remove all your accounts in the TV device and return your device to its original factory settings.
To physically reset your NOW TV Smart Stick, here’s how you can do it:
Find the reset button on the side of your NOW TV Stick.
Press the button once if you just want to restart your device.
If you want to factory reset your TV device, press and hold the button down for about 6 seconds.
If this doesn’t work, you may try calling NOW TV’s customer support and hotline at 0800500212, or you may email them at firstname.lastname@example.org to inform them of your concern.