When ITVX no picture appears when streaming, there are a couple of fundamental things to verify based on the device and platform that you’re using.
So, in this complete guide, we’ll cover all of the best solutions for all ITVX-enabled devices, on which the picture is entirely missing.
To bring back the ITVX picture, you first need to restart your streaming device and your web browser, if you’re streaming through the web. Next, verify that the ITVX app is up to date, also inspect your internet connection, and perform a clean ITVX installation.
There’s more so keep reading!
ITVX Sound But No Picture – Explained Easily
When only the picture of the ITVX app is missing, but the sound is still there, it’s clear that you’re experiencing a playout problem.
In most cases, such an issue is related to your device and not the ITVX application, so it’s necessary to address all potential factors that are involved.
Here’s everything that might impact the picture in your ITVX app:
It’s quite easy to address these possibilities, so let’s jump into the troubleshooting guide!
How to Fix ITVX No Picture In Easy Methods!
Tip: Follow the solutions in order!
1. Restart the ITVX App or Website!
The first and easiest step is to restart the ITVX app on your device or re-open the web browser and ITVX website.
This simple step will address any temporal issues with the ITVX app and verify that all of the streaming services are refreshed and ready to go.
Tip: In addition, if your device plugs into the outlet via a power adapter, unplug the unit for about 60 seconds, for a complete discharge.
2. Sign Out/In Your ITVX Account
Another quick step to resolve any bugs with the picture payout in the ITVX app would be to simply sign out and in your account.
You can sign out from your ITVX account on any device by clicking on the Cogwheel (Settings) and selecting the “Sign Out” option.
Then you will be redirected to the sign-in screen, where you need to input your ITVX account details to be allowed into the app freshly.
In case the picture is still missing, continue reading!
3. Clear Your ITVX Browser Cache
If you’re streaming ITVX through a web browser, then it’s likely that the picture is not showing because of your browser.
We strongly recommend using Google Chrome to stream ITVX and if you’re using a different browser, you can download Chrome to test with anytime.
If you already have the Google Chrome browser, then perhaps the picture issue with ITVX is coming from the cache data.
So, here’s how to clear the cache data on Chrome in easy steps:
- Close and reopen your Google Chrome!
- Then, click on the menu with the 3 dots.
- Hover your cursor over the “History” tile.
- Then, move left and click on “History”.
- Click on “Clear Browsing Data” on the left.
- Then, verify to check all of the checkboxes.
- Finally, click on the blue “Clear Data” button.
Hot Tip: We strongly recommend restarting your Google Chrome browser, and then going to the ITVX website to test whether the picture is back.
4. Verify the ITVX Device’s Internet
Sometimes, you might experience severe ITVX buffering, which sometimes looks like the picture is gone but the audio continues playing.
In those cases, the main suspect is the internet or WiFi of the ITVX playout device, which involves the internet speed and WiFi stability/consistency.
Streaming ITVX requires an internet speed of at least 2.5 Mbps!
You can perform a free internet speed test anytime, to check whether the speed is below 2.5 Mbps and if yes, try to optimise your network.
Also, you can easily test whether your WiFi or internet is dropping by attempting to stream any videos from other platforms such as YouTube and Netflix.
Pro Tip: In case of local network outages, power cycle your WiFi router!
5. Update Your ITVX Application!
One of the fundamental reasons why ITVX only plays sound but not video is due to an outdated version of the app.
So if you’re using the ITVX app and not the web portal, then verify that the ITVX app is on the latest version and if not, update as soon as possible.
How to Update ITVX on Smart TV?
Samsung TV:
- First, press the Home button.
- Then navigate to Settings.
- Next, enter the “Apps” section.
- Enable the “Audio Update”.
LG TV:
- First, go to the LG Content Store.
- Go to Apps and then into My Apps.
- Select TVX and then press “Update”.
How to Update ITVX on Mobile?
- On Android go to the Google Play Store, then Profile, press on Manage Installed Apps, and then find the ITVX app. Then, if available, press the “Update” button.
- On iOS, go to the App Store, search for ITVX, and then tap on the Cloud + Arrow button to update the application.
How to Update ITVX on TV Stick?
- On Roku, highlight the ITVX app, press the star “*” remote button and select “Check for Updates”.
- On Fire TV/Stick, go to Settings, then enter Applications, and select the App Store app. Then make sure to enable the “Automatic Updates”, which will update ITVX.
How to Update ITVX on Console?
ITVX is only available on Xbox One S/X and series X and S, so in order to update ITVX open the Microsoft Store and select “Get Updates”.
Then your Xbox will update the ITVX app and hopefully, resolve the picture problem.
Note: If you’re using Sky Q or Sky Glass to stream ITVX, note that you can’t update, uninstall or reinstall the ITVX application.
6. Test the ITVX Picture From the Web!
If you’re having picture problems with ITVX on your mobile or TV, you can verify whether the issue is on your side or ITV’s end.
Quickly hop on your computer or laptop, go to the official ITVX website, and test streaming any of the Live or on-demand content to test the picture.
Simply, open your browser, go to https://www.itv.com/, and test streaming anything!
Then proceed accordingly:
- If there is no ITVX picture on the web, check for ITVX outages.
- If the ITVX picture is working on the web, then continue reading.
Note: ITVX outages can be checked from the ITVX Help page, under Latest Service Status!
7. Uninstall & Reinstall the ITVX App
One of the most powerful techniques against picture issues with the ITVX app is the complete reinstallation, to address all possibilities at once.
This process will erase any data corruption and allow a fresh start for the ITVX application, and the picture problem should be gone in minutes.
Let’s first remove the app and then get it back!
| How to Uninstall the ITVX App? | |
| Samsung TV | Go to “Home” > “Apps” > “Settings” > “ITVX” > “Delete” to uninstall. |
| LG Smart TV | Press “Home” > hold the ITVX icon for 3 seconds, and select the “X”. |
| Android OS | Google Play > Profile > Manage Installed Apps > ITVX > Uninstall. |
| Apple iOS | Tap and hold the ITVX icon, select the “Remove” option and confirm. |
| Roku TV/Stick | Highlight ITVX, press the star “*” button and select “Remove Channel”. |
| Fire TV/Stick | Go to Settings > Apps > Manage Installed Apps > ITVX > Uninstall. |
| Xbox One X/S | Go to “My games & apps” > “Apps” > “ITVX” > d-pad > Uninstall. |
| How to Install the ITVX App? | |
| Samsung TV | From the home, use the Search icon to find and download ITVX. |
| LG Smart TV | From the list of pre-installed apps, enter “Apps” and download ITVX. |
| Android OS | Open the Google Play > search for ITVX > tap on the Install button. |
| Apple iOS | Open the App Store, find the ITVX app and tap on the download button. |
| Roku TV/Stick | Navigate to Streaming Channels and use the search to find ITVX. |
| Fire TV/Stick | Enter the Amazon App Store, locate ITVX and download the app. |
| Xbox One X/S | Go to the Microsoft Store and download the ITVX application. |
Reminder: When you’re ready with the reinstallation, test whether the ITVX picture is there!
Quick Recap:
To address the ITVX no picture issue, you first need to reboot your device, then sign out and in your ITVX account and clear your browser’s cache data.
In addition, users need to keep their ITVX app up to date and in case nothing helps, clearly reinstall the ITVX app!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.