how to reset cox cable box

How to Reset Cox Cable Box Easily

Wondering how to reset Cox Cable Box? Many homeowners find it difficult to reset Cox cable box when the need to do so arrives. While this may seem out of the ordinary, having channel problems with your television can be a bummer.

In this guide, we will be teaching you how to reset Cox cable box in a few easy steps! By the end of this guide, you will be an expert in terms of replenishing your cable box!

Common Cox Mini Box Problems

Why do you need to learn how to reset your Cox mini box? What are the most common complaints of subscribers?

In case you’re not aware, a wide majority of customers send complaints about a couple of common issues, some of which include:

cox cable box problems

The Receiver is Freezing or is Sluggish

Is your receiver taking too long to respond to some of your requests? Have you ever experienced freezing whenever you’re trying to toggle in between channels and modes?

Latency and/or freezing is actually one of the most common problems with this Cox equipment. 

Missing Channels

You’re sitting alone eating fish and chips with your mates and while you’re just about to watch the next football game, you noticed that the channel was missing.

You initially thought you are at the wrong channel but when you checked, it’s gone. What you do is you let your box run through a channel scan and you see it’s not there.

Activation Failed Prompt

Before coming up with a conclusion and before you become pissed off, make sure that all cables are plugged in where they should be.

The box comes in a package where everything is labeled, so you would not find it difficult to do so.

If the problem is still persistent and you’ve taken more than an hour checking the cables, you might need to reset it.

Complete Guide on How to Reset Cox Cable Box

reset cox cable box

This is a complete, detailed guide that will help you reboot your system.

Rebooting is one of the best ways to refresh a certain device and bandwidth, therefore, it’s one of the best and the easiest fixes you can do if you’re experiencing problems with your Cox cable mini box.

1. Turn the Television Off

The first thing you need to do is to turn your television off. Make sure that when you’re resetting, it’s turned off because it needs to be refreshed too.

2. Power Cycle the Device

Your Cox mini cable box is a device that needs electricity to run. To reset, simply perform a power cycle by turning the device off and turning it back on again.

You can either disconnect it by unplugging it from the wall, or by removing the power cord at the back of the device.

Then, you have to wait for about 15 to 45 seconds before you reconnect the power back in.

3. Check and See if It’s Working

Let it be for about three (3) to five (5) minutes as it’s resetting. Then, you’d want to check if it’s already working by checking if you’re still getting the problems.

That’s how easily you can restart and reboot your Cox device! You don’t need to do anything special, you just have to unplug it, let it rest, and check again!

Apart from manually rebooting it, you also have the option to reset it online!

How to Reset Cox Cable Box Online

reset cable box online

Here’s a brief and accurate guide on how to reset it via the Cox application.

1. Download the Application

Before using the app, you first have to download the app. You can download the app (both on iOS and Android) by searching for them. Alternatively, you can also visit Cox’s website and download the application from there.

2. Create an Account

Once you’ve finished downloading, launch the app and create an account. Registering is easy, it wouldn’t take you five (5) minutes!

To register for an account, visit the official website and select Sign In My Account at the top-left corner of the page. You’ll be redirected to a page where you can register. To do so, click on No Account? Register Now!

Then, you’ll be asked to select a method where you’d like to validate your account, you can use your Account Number, Service Address, or your Phone Number.

1. For the Phone Number, you have to enter a mobile number or a landline that is on your account.

2. If you’d use an address, you need to provide the complete address! They’ll need Street Address, Apartment or Unit, Zip Code, Cox PIN, or the Last 4 Digits of your SSN.

3. Lastly, if you ought to use your account number, you need to provide your Account Number or the Last 4 Digits of Your SSN or your Cox PIN.

The system would then have to look the information up, if it’s there, all you have to do is to enter the required information to be able to create your Cox User ID and your Password.

These will include:

  • Your Full Name
  • Address
  • Email Address
  • Security Question
  • Security Answer

When done, hit on Complete Registration. There you have it! You now have an account with Cox!

3. Sign In to Your Account

When you have an account, sign in to your account with the user ID and the password you set.

You’ll be redirected to the homepage where you’ll see an overview of your account, from here, try and find the button that says My Services.

4. Locate the Equipment to Reboot

cox cable box

From the My Services section, locate the exact cable box you want to reset or reboot. To arrive at that option, click on the My TV section.

There, you will see a list of all the cable boxes you have under your account!

NOTE: You’ll be able to see the name of your cable box from the My TV Section.

5. Reset Equipment

After you find the specific cable box you want to reset, change the modifier to Reset Equipment.

Afterwards, the system will give you the following steps that you need to perform to set the reboot. At the bottom, you will see a blue button with the text Begin Reset. Click on that and your reset will take place!  

A screen will display We’re Resetting Your Cable Box… When you see this, then you have successfully rebooted and reset your cox cable box.

Take note that it may take up to 30 minutes to complete the reboot. This refreshes all the cached data and information that has accumulated within the receiver.

In addition to that, you wouldn’t be able to use it while it’s resetting. Meaning, you can’t watch shows, as well as any cable-connected content such as DVR recordings, LIVE paused content, and so on.

I’m Still Missing Shows After the Reset, What Should I Do?

So, you’ve religiously followed all the steps, but it seems like you’re still missing a couple of channels, what should you do?

It is worth noting that even if you have the Cox mini box, you’re not entitled to all the shows available. Some shows and programs need to be purchased as add-ons.

But, if you’re sure that it’s part of your package and it’s still not showing, you have to contact customer support.

In case you’re still having issues and troubles after you’ve been patiently trying out to reset yourself, call the technical or the customer support team.

They’ll help you with the furthest of their abilities.


Now that you know how to reset Cox cable box, you won’t have any problems again! Unless you run across a severe technical concern, resetting it is easy and it wouldn’t even take you an hour!

You can now be free to watch your favorite sports with your friends without any delay!

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