how do i claim my carphone warehouse insurance

How do I Claim my Carphone Warehouse Insurance

How do I claim my Carphone Warehouse Insurance ? That’s probably one of the questions that pop into your mind whenever you get scared of losing your phone, or you see it slowly losing its life.

Mobile phones have become a central object in our daily lives. Nowadays, it’s not only used in communication, but it is also used in entertainment, security, and more. Whatever function it has to your life, no one can deny its value to today’s society.

Since it has become an integral part of our lifestyle, it also increases its risk of being lost or damaged. You may address this risk by protecting your phone with insurance.

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Carphone Warehouse is one of the leading mobile phone retailers in the UK. Part of their service includes an option for their customers to buy insurance for their mobile phones.

Hence, if you are wondering – ” how do I claim my Carphone Warehouse Insurance ” this article is for you!

So, let’s start..

What is Carphone Warehouse’s Insurance?

carphone warehouse insurance

Team Knowhow’s Mobile Complete covers Carphone Warehouse’s insurance. Through their partnership, they were able to provide additional security for the company’s products.

Team Knowhow is a service provider for supporting various kinds of technologies. One of their popular products is Mobile Complete insurance. In 2019, they even received a 5-star rating from Defaqto, an independent researcher for financial products.

This rating entails the credibility of their company when it comes to providing high-quality offerings. That’s why it’s not a surprise that Carphone Warehouse chose them as their insurance provider.

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Carphone Warehouse charges a minimum of £5 per month to cover your mobile phone’s insurance. Initially, you may have purchased your insurance in any of the following ways – online, over the phone, or in-store.

If you want to claim Carphone Warehouse insurance, here are the things you should take note of.

What does my Insurance Cover?

carphone insurance coverage

For starters, Mobile Complete covers theft, loss, and even damage on your phone. You also don’t have to worry if your phone is out of warranty, as long as you pay your insurance dues regularly, you will still be covered.

However, there are still instances where your insurance will not cover everything. For example, you can’t claim your insurance if the damage was from general wear and tear or cosmetic damage.

Your claim also won’t be processed if it showed any loss or theft as a result of your carelessness.

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To make it easier for you, let us learn the Mobile Complete’s coverage – what it includes and what it doesn’t.


  • Physical Damage to your Phone
  • Liquid Damage
  • Loss & Theft
  • Phone not working
  • Accessories costing up to £ 300 purchased
  • Worldwide Coverage
  • 24×7 Troubleshooting and advice
  • Remote Assistance

Doesn’t Include

  • Loss & Theft due to user’s Cause
  • Loss & Theft from a vehicle that is unattended
  • Excess fees during the claiming process
  • If No premium paid
  • Unauthorised use of Device
  • Modifying the device

As shown above, your insurance also entitles you to Team Knowhow’s 24/7 Expert Support. This includes technical support and advice via phone or in-store.

For over the phone services, they assist in the setup, customization, data transfer, and troubleshooting.

Team Knowhow’s Expert Support is also available at over 100 locations nationwide. You can find the nearest Service Center near you through their website.

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How to Claim My Carphone Warehouse Insurance Online?

how to claim carphone insurance online

You can also do Carphone warehouse insurance claim online by visiting the Teamknowhow website, the official partner of Carphone Warehouse. Before filing the claim, you need to keep the following information handy:

  • Personal Information
  • The Insurance Details
  • Purchase date of Device
  • Crime or Loss Reference Number

The correctness of Information. Remember that while making any insurance claim, give the correct information. Giving any false information can lead to further problems.

Now let us learnt the process to claim Carphone warehouse insurance online is as follows:

Steps of Claiming


  • First, make sure you have filed a theft complaint with Police.
  • Blacklist your device by contacting the service provider.
  • Fill up Teamknowhow Claim form
  • Submit the form
  • If you find it difficult, call at 0800 049 0221.


  • File a loss report with Police.
  • Try to locate your device using Android or iPhone GPS tracking.
  • Block your device by contacting the service provider.
  • Fill up Teamknowhow Claim form
  • Submit the form
  • If you find it difficult, call at 0800 049 0221.
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Damage or Breakdown

You can raise a faulty or accidental damage claim by visiting any Carphone Warehouse store. This is to verify the damage. To know your nearest Carphone Warehouse you can go to their online store locator.

Before submitting the device, make sure you have made a backup of all important data and these are bound to get deleted.

Alternative Way of Claiming

As discussed above, if you find it difficult to fill up the form you can contact the company.

You can even raise a claim by calling the UK call centre at 0800 049 0221. If you are calling outside the country, you may contact them at +44 1133 181 518 anytime from 8 am to 8 pm on weekdays, 9 am to 6 pm on Saturdays, or 10 am to 5 pm on Sundays.

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How much can I expect from my Insurance?

how much

The compensation covered by your insurance depends on the band your phone falls into.

Bands are categorized according to the type of phone you have. The lowest monthly premium they offer is at £5, and it can go as high as £17 if your phone belongs to the highest band.

Moreover, if you have two or more ongoing Mobile Complete protection plans, you can save more through their multi-insurance discount. You may contact anyone from Team Knowhow to guide you in this process.

What if I’m not Satisfied?

If you think your Carphone Warehouse compensation claim is not being prioritized as it should be, you can easily report a complaint by calling them as well. Use the number mentioned above for their contact information.

At the same time, you may also reach them through their service partner website or sending them a letter addressed to their office at

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Team Knowhow,

PO Box 692,

Salford, M5 0PG.

If things still didn’t go as planned, you can refer your case to the Financial Ombudsman Service.

Other things To consider

things to consider

Should you change your address or bank details, reach out to Team Knowhow to keep your insurance cover updated.

This also includes whether you want to change or sell your phone. Such information updates their system, and it would also prevent you from any additional hassle in the future.

At the same time, any changes on your insurance cover should be relayed to you by Team Knowhow 30 days in advance. This includes changes to your premium, policy cover, or terms and conditions of insurance.

Final Thoughts

Although having insurance is reassuring, the best way for you to protect your phone is to handle it with caution. At the same time, if you already have ongoing insurance, make sure to pay on time.

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Your premiums payment could also be a factor in claiming your insurance, so it’s best to be diligent in handling financial matters like this.

In case you need to file your Carphone Warehouse compensation claim, proceed so with care and in cooperation with Team Knowhow.

You need to relay information as completely and accurately as possible. If you want to claim your insurance as fast as you can, the only way to do it is to communicate well with the professionals.

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