bt change of address

BT Change of Address – The Ultimate Guide

BT change of address has never been this easy before! We all know how stressful it is to move from one place to another.

Besides packing, you also need to ensure your TV and broadband services are up and working in your new home. But did you know that you can have a stress-free move with BT?

In this article, we’ll go through some of the must-know facts when changing your address. We will also tackle the needed steps to notify this internet provider about your move.

BT Change of Address

When moving to a new place, we want everything sorted out. Having a working TV package and broadband plan will make your move more exciting.

But to get all these, you need to notify your provider as early as possible. Fortunately, BT makes changing your address relatively simple.

Possible Reasons for Changing Address

reasons for bt address change

Before we get into the specifics of the BT broadband change address, let us first discuss the possible scenarios you may be facing.

Below are the typical reasons for changing your location:

1. Moving Entirely to a New Place

The most apparent reason why you are here is that you’re moving to a new place. Whether it be for work or school, you can easily change your address through their Moving Home service.

You only need to visit their website to request assistance.

This Moving Home service is BT’s way of helping its customers bring their existing TV, broadband, and phone plans to their new home.

They assure an easy and hassle-free process from scheduling an appointment up until you move into your place.

2. Moving to a Rented Place

When moving to a rented place, you don’t have to worry about setting up your broadband.

There is a massive chance that you already have a BT line installed. If so, you only need to get it activated.

However, if you find your new place without any line, talk to your landlord about it. You’ll most likely need to install a new line in your home.

3. Change Billing Address

With BT, you can have your broadband installed in one location yet have a completely different billing address.

Contrary to the previous scenarios, you won’t need their Moving Home services. You can also get it done in a few minutes.

Here is how to navigate through it:

  • Visit the My BT page and then sign into your account.
  • Go to the Billing & Usage menu.
  • Look for the Quick Links option located at the bottom of the site.
  • Press the Change Billing Address option.
  • Afterwards, follow the on-screen instructions.
  • Finally, scroll down and then press the Submit button.

BT Broadband Change of Address Through Moving Home Services

As mentioned, you can take care of your BT broadband change of address through their Moving Home services. The process is easy, and you just need to know the correct steps that you will learn later in this article.

You can even keep your existing number while doing the change of address. Also, the company allows plan upgrades. BT offers various internet plans to its customers.

You will know whether there are better options once you call their customer service. Just dial 0800 783 0235 from any of the following schedules:

  • 8 AM to 9 PM on Mondays to Fridays
  • 8 AM to 8 PM on Saturdays
  • 9 AM to 6 PM on Sundays

Afterwards, inform their customer service you want to upgrade your existing broadband plan. Their staff will then go through a list of available deals in your area.

Remember to choose one that fits your needs and budget.

How to Notify BT Change of Address?

how to notify bt of change of address

Notifying BT about your change of address is pretty simple and easy. It does not involve long grueling hours on the phone.

It also does not require much paperwork. Instead, you can book for a home move in just a few steps. Just go through the guide below to know how you can go about it:

Method 1 – Through their Website

1. Visit the BT Moving Home website.

2. Click on Start Your Home Move button to request their Moving Home Service.

3. Provide the following details into their respective fields:

  • Account number
  • Current phone number
  • New address
  • Moving date

4. If you do not know your Account Number, check out your latest bill. You will see this and your phone number on your online or paper bill or Direct Debit.

5. Afterwards, click Continue and follow the on-screen instructions.

Method 2 – Through Call

If you do not have access to the internet, you can also request their Home Move service through their customer service. Just call their hotline at 0800 800150 any day of the week.

Before moving, make sure to contact BT at least two weeks before your move date. But to ensure that everything goes smoothly, we highly suggest notifying them six weeks prior.

But if for some reason you fail to meet this period, you can contact their customer service hotline. Inform them about your situation, and they will arrange a schedule for you as soon as possible.

What If BT Broadband Is Not Available in My New Address?

bt not available

Since BT uses an Openreach network, it is almost impossible for it to be unavailable at your new address. Its broadband services reach at least 98.5% of the whole UK.

But here are some exceptions:

Moving to a New Building

Although Openreach networks are available in most areas, they may still be unavailable to newly built establishments.

Furthermore, these buildings are sometimes exclusive to non-Openreach networks like Virgin Media. Nevertheless, this broadband provider offers high internet speeds.

Moving to Hull

If you are staying in Hull, there will be no way to get BT broadband services installed in your new place. Instead, you can sign up for KCOM, the only available provider in the area.

Moving to a Rural Area

Openreach networks are usually only available in the cities. So, if you’re moving to the countryside, you may have trouble getting their broadband in your home.

However, you can contact BT and ask whether your area will be part of their rollout soon.

Wrapping Things Up!

You can have your BT change of address in no time. With their excellent Moving Home service, you can get your broadband running in your new place.

You can also upgrade your existing plan depending on your preferences.

Read Next: Learn how BT TV works?

Frequently Asked Questions

Can I Keep My Current Broadband Plan?

You can keep your current broadband plan as long as it is available at your new address.

You also don’t need to sign a new contract. Instead, your existing one gets carried over to your new home.

But if you are within the last three months of your contract, you would need to sign again. However, you don’t need to set up a new Direct Debit.

You can also bring your equipment with you. Aside from these, you can also move your line to your new address for free. You’ll also get it up and running in no time. But if you need a new line installed, this may take up to two weeks.

Can I Upgrade My Current Broadband Plan?

Not all locations have the same internet speeds. For instance, BT’s Fibre may not be as fast in your new address.

So, in such cases, changing your current broadband deal is the best way to go about it.

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