Hive thermostat wrong temperature? Well, this guide will cover everything you need to know!
The Hive central heating system utilises three separate devices to control the temperature in a home – Hive Thermostat, Hive Receiver, and Hive Hub.
When the thermostat is not showing the correct temperature or heating enough to cover the preset, you may have to inspect all the devices involved in the setup.
To fix when the Hive thermostat is showing the wrong temperature, you must first power cycle the entire system, including the thermostat, receiver, and hub. Next, uplift the broadband, and reset the Hive thermostat.
Let’s continue reviewing essential factors!
Hive Thermostat Showing Wrong Temperature – Why?
There are many reasons why your Hive thermostat is not showing the correct temperature, and all the surrounding factors must be inspected.
Here’s a list of all potential causes for inaccurate temperature readings on a Hive thermostat:
The troubleshooting guide below addresses all of these possibilities in one go!
How to Fix the Hive Thermostat Wrong Temperature?
Tip: Follow the steps consecutively!
1. Power Cycle Your Hive System!
The first step is the simplest – a restart of the entire Hive system.
The power cycle method will take the simple restart one step further and provide a complete refresh of the operating system.
You must power cycle all devices in your setup, including the Hive thermostat, the Hive receiver, and the Hive hub.
So, the steps below will cover the correct way to power cycle your Hive units!
How to Power Cycle Hive Thermostat?
- First, verify that the Hive thermostat is working.
- Then, dismount your thermostat from the wall.
- Lift the latch of the battery compartment cover.
- Remove the batteries from the Hive thermostat.
- Wait for 30 seconds with the batteries ejected.
- Insert the batteries into the thermostat correctly.
How to Power Cycle Hive Network Hub?
- Unplug the power adapter from the wall socket.
- Wait for your Hive Hub to completely discharge.
- The power circulation requires up to 60 seconds.
- Then, connect the Hive Hub directly to the outlet.
- Use the power button to turn on your Hive Hub.
- Wait for 3 minutes until your network is online.
How to Power Cycle Hive the Receiver?
- First, turn your boiler off from the isolation switch.
- Then, turn the boiler on and wait for the status light.
- Info: The light should flash in amber/pink and green.
- Hold the central heating button on the Hive receiver.
- Release when the status light flashes in pink colour.
- Press the button again until the light flashes amber.
- This will disconnect your receiver from the Hive Hub.
- Then, open the Hive app and go to “Install Devices.”
- From there, tap on “Add Another Device” and “Go.”
- Wait for the hub to search and the light to flash amber.
- Hold the “Back Arrow” and “Menu” on the thermostat.
- Release when the device says, “Welcome, searching.”
- When the message disappears, the light will turn green.
When you’re ready, you must wait for 5 minutes until the dashboard in the Hive app refreshes, and your Hive receiver is connected.
You’ll be taken for a tour through the functionalities that you can skip so you can now test whether the thermostat is still showing the wrong temperature.
Note: Rebooting your Hive receiver is a bit complex, but possible to do by yourself!
If the issue persists, keep reading!
2. Replace Thermostat’s Batteries
Whenever the Hive thermostat temperature wrong, the issue commonly comes from the power of the thermostat, which is insufficient or fluctuating.
The next step is to replace the Hive thermostat batteries with 4 x AA batteries for the standard Hive thermostats or 4 x AAA batteries for the Hive Mini thermostat.
To access the batteries in your thermostat, you must dismount the unit from the wall and open the battery compartment.
Important: Inspect for Faults!
When you’re replacing the batteries of your Hive thermostat, it’s essential to check whether the springs in the battery compartment are intact.
If they are bent, missing, or damaged, your Hive thermostat will not be able to function correctly and will show/adjust the wrong temperature.
Tip: Always insert fresh batteries into your Hive thermostat!
3. Relocate Your Hive Thermostat
One of the primary reasons why the Hive thermostat is showing the wrong temperature is due to the sensor, which could be near a heat conductor or too close to your boiler.
The temperatures could be incorrectly shown on your Hive thermostat because the device is in a poorly insulated room, which doesn’t reflect the temperature in the rest of the home.
Hence, relocating your Hive thermostat could be enough to solve all the temperature reading problems!
Here are some tips on how to relocate your Hive thermostat:
- The thermostat must be 1.5 metres up from the ground.
- The thermostat must not be close to heat conductors.
- The best spot for the thermostat is in a central location.
- Avoid installing the thermostat near other electronics.
When the Hive thermostat is at its new location, it’s time to check whether the temperature is correct.
However, if your thermostat is still showing the wrong temperature, then perhaps the system is facing further complications, so let’s continue troubleshooting…
4. Inspect Your Broadband Setup!
If your Hive thermostat shows the wrong room temperature in the Hive app, it’s possible that your device is not connected to the internet or your broadband is offline.
To justify this, you will need to test whether your WiFi and internet are accessible through a secondary or the same device.
Here are a few tips to inspect and uplift your broadband:
- Verify that your Hub to router connection is intact.
- Check whether the broadband connection is online.
- Reconnect the Ethernet cable in your Hive setup.
Check for Hive Service Outages!
If you’re still seeing an incorrect temperature in the Hive application, then you need to check for any ongoing outages with the Hive service.
So, simply go to the Hive Home Status Page and check whether the Hive Home App and Hive Active Heating.
Warning: In case of internet downtime or outages, your thermostat will be offline and may not measure the temperature in the app correctly.
5. Factory Reset Your Thermostat
If the Hive thermostat still shows the wrong temperature even after attempting all the steps in this guide, you may need the factory reset.
This is a method that will effectively address any potential issues with your heating system but will unpair the Hive thermostat from the Hive hub.
Here’s how to factory reset your Hive thermostat in easy steps:
- Ensure that the Hive thermostat is on the home screen.
- Then, press and hold both the “Menu” + “Back” buttons.
- The “factory reset” prompt should appear on the screen.
- Wait until the Hive thermostat powers off by itself shortly.
When the Hive thermostat is reset, the device will automatically reboot, and then you can test whether the temperature is now correct.
If yes, your Hive central heating system is not working correctly, but if the Hive temperature is still wrong, perhaps something in your system is faulty.
Note: Do not interact with the Hive thermostat during the factory reset!
6. Identify System Pressure Drop
The temperature on your Hive thermostat could be incorrect when the system is losing pressure and not gaining strength.
This can happen due to many factors, so if you weren’t able to solve the issue by far, it’s time for a thorough inspection for pressure drops, leaks, and other defects.
Here’s how to perform the inspection of your Hive heating system:
- Verify that the pressure relief valve is not leaking.
- Verify that the expansion vessel is also not leaking.
- Inspect whether the boiler blowoff valve allows air.
- Check the system for leaks in the cylinder and pipes.
In addition, you may want to repressurise the system and disconnect the manifolds before you perform a pressure test on the Hive heating system.
You may find additional instructions in the Hive user manual, so don’t forget to check.
Tip: For more help inspecting your Hive setup, contact Hive Customer Service!
Hence, when the Hive thermostat wrong temperature starts to appear, power cycle your Hive setup, including the thermostat, hub, and receiver.
Also, relocate your thermostat and replace the batteries before performing a factory reset, followed by a pressure test.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.