What causes the Cox error code IA09? Well, in this expert guide, you’ll find the solution!
The Cox “IA90” is a service-related error often preventing users from accessing their favorite content within the Cox channel lineup.
So, identifying the error code and understanding what causes the fault is the key to achieving a potent resolution of the issue.
The Cox receiver keeps displaying the “IA09” error because of an underlying issue with the service. To fix the issue, power cycle the TV receiver, reinstall the service cable that delivers the input.
Let’s keep unwrapping!
What is Error Code IA09 Cox?
The “IA09” Cox error code indicates the Cox receiver’s lack of signal income.
This Cox error renders the service inactive, which is mandatory for all streaming capabilities of the receiver.
To address the error code, you must first review the underlying causes beforehand:
Can You Stream on Cox With “IA09”?
While receiving the “IA09” error code on your Cox TV box, all of the streaming services will be temporarily unavailable.
Hence, you cannot access any provided broadcasts until error “IA09” is addressed and resolved.
How to Fix Cox Error Code IA09 – 6 Easy Steps!
1. Check if There’s a Cox Signal Outage
A Cox tool allows users to check and identify outages in their current area of residence, where the equipment is installed.
The Cox technicians should announce a potential outage or declare ongoing maintenance on the online website, which you can see when you sign in.
Follow these steps to check if there’s a Cox outage in your area:
- Navigate to Cox.com through an updated browser application.
- Afterwards, head to “Local” and press “Residential” on the site.
- Press the “Go to the Locator” button on the following web tab.
- When prompted, use your credentials to sign in to your profile.
- Once the locator is accessed, input your service location area.
- Finally, press “Search” and wait for the locator to show results.
Info: The locator will display results about announced outages in the last 24 hours in the area!
2. Reset the Cox Cable Box’s Power Supply
If an outage wasn’t causing the “IA09” error code, the issue could be related to the receiver itself.
To verify that there are no underlying issues with the cable box that could result in the error code, it is recommended to reset the power supply of the box via power circulation.
Follow these steps to “power cycle” the Cox receiver in easy steps:
- Press the “Power” button on the Cox remote control.
- Wait until the Cox receiver has powered off entirely.
- Unplug the power cable from the back of the receiver.
- Wait for 60 seconds while the adapter is disconnected.
- Reconnect the power cable of the unit back into power.
- Wait for the Cox receiver to turn on and test the service.
How to Identify Issues with Cox Power Supply?
Power issues with the Cox receiver are significant and must always be paid attention to.
If the Cox receiver shuts down, reboots, or the screen goes black randomly; there’s a big chance that an insufficient power supply is causing the TV box to misbehave and show the error code IA09.
Here are a couple of methods to restore the power supply of the TV box:
- Disconnect third-party wall connectors/strips.
- Connect the Cox TV box to a different outlet.
- Inspect the power adapter for visual damage.
- Check if the power port is on the Cox receiver.
Note: If any equipment seems damaged, report it to Cox!
3. Reinstall the Receiver’s Service Cable!
To address any signal blockages that could result in the “IA09” error code, you must reconnect the service cable of the service cable of the receiver.
All Cox receivers use a coaxial cable to connect with a service outlet and acquire the signal supplied by the service provider.
How to Reset Service On Cox (TV Subscription Only)
Unplug the coaxial cable from the back of the Mini Cox receiver and the wall outlet to reset a TV-only Cox subscription.
Wait for up to 60 seconds while the service cable is disconnected, and then reinstall it with the wall plate first and then the TV box.
Note: A TV subscription only requires a single coaxial cable for the equipment!
How to Reset Service On Cox (TV & Internet Subscription)
Only a TV Cox subscription makes self-installation much more accessible than TV and internet installation.
Here’s a brief recap of the necessary cables for Cox TV and the internet:
- Coax 1 – must be connected with the wall plate coax from outside.
- Coax 2 – must be connected with the Coax 1 splitter and plugged into your TV box.
- Coax 3 – must be connected with the Coax 1 splitter and plugged into your router.
- Splitter – must be connected with “Coax 1” and have at least two ports.
To reset Cox TV & internet service, unplug the splitter from the Coax 1 cable.
Wait for 30 seconds while the splitter is uninstalled, and then reconnect the device with the coax one cable plugged in with the service wall plate.
Note: If you also have an internet Cox service, check the router’s status lamp is red.
4. Investigate Cox Account Restrictions
If your service has stopped due to the Cox Cisco error code IA09, you may have unpaid subscription fees to the provider.
It is vital to always complete the request payment at the end of the billing cycle to maintain the active status of the subscription.
Here’s how to update your Cox profile in easy steps:
- Navigate to “Cox.com” through an applicable browser app.
- Head to the homepage and click on “Sign in My Account.”
- Enter your user credentials and press the “Sign In” button.
- Once logged in, navigate to the “Account” section at the top.
- Scroll down to “User Accounts” and click “Update Profile”.
- Follow the on-screen instructions to update the account.
Info: If there are any pending fees, they will be reported during the account update process!
5. Replace the Service Splitter!
If you have an installed internet service and your Cox TV equipment, the faulty splitter could be causing the “IA09” error code.
This is because both services are linked back at the wall plate where Coax 1 is connected, and the splitter plugs in.
Search for a compatible 1 to 2 signal splitter for the setup!
How to Replace Cox Signal Splitter?
- Unscrew the wall plate coax cable from the splitter.
- Disconnect the TV and internet service coax cables.
- Connect the new splitter with the wall plate coax first.
- Install the internet and TV service cables into the unit.
- Test whether the “IA09” error code is still going to occur.
Alert: Be cautious not to damage any external equipment while reinstalling the splitter!
6. Restore Cox to Initial Settings!
If the “IA09” error code still occurs while attempting to access your favorite broadcasts, it is time to factory reset the streaming unit.
This is one of the most potent solutions for persistent error codes, software issues, or misconfigured firmware options.
You must download and install the Cox app to apply a factory reset to the receiver.
The Cox app is available through Google Play for Android and the App Store for iOS devices!
How to Download and Install the Cox Mobile App?
Note: If the app is installed and signed in, proceed with the reset steps!
- Open the Google Play/App Store on your mobile device.
- Type “Cox” in the search field and press on “Search” next.
- Select the first application on the results side of the page.
- Press “Get” and verify that you wish to download the app.
- Then, launch the Cox app once it is installed and sign in.
Note: Use the credentials for the Cox website for the mobile application, too!
How to Factory Reset Cox Equipment Via Cox App?
- Open the Cox app on your mobile device.
- Navigate to the “Devices” page from there.
- Select the equipment you wish to reset.
- Confirm that you wish to proceed further.
- Follow the on-screen instructions to reset.
Alert: Once the reset is complete, you must set up the Cox receiver settings from scratch!
Hence, to address the Cox error code IA09, power cycle the Cox streaming box first and check if your subscription is active.
If you’re still encountering the error, reinstall your service cable of the Cox equipment and conduct a factory reset to the Cox TV receiver.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.