Now that you have canceled Cox service, how to return Cox equipment is the next big hurdle as you don’t want to infringe the company’s terms and conditions as far as equipment return is concerned.
Cox is a reliable TV & streaming and internet provider, but you may reach a point where you have to terminate the service for one reason or another. You may also have to return the equipment if there is a swap, downgrade or upgrade.
As you may be aware, Cox charges leasing fees for its equipment. That said, you have to return the equipment after canceling their service. So, how do you return Cox equipment?
To return Cox equipment, you must first settle any pending bills, cancel the service, and pay cancellation fees. After that, you can opt to send the equipment to Cox, drop it off at their stores, or have them picked up by Cox.
If you have decided that you no longer need Cox’s service and canceled the service, this guide is for you. We have discussed everything you need to know about returning your Cox equipment.
Let’s face it, returning Cox equipment after canceling the service is not just a matter of disconnecting the TV cables, cable box, and networking equipment and sending them back to the company.
There is a procedure that must be followed if you don’t want to violate Cox’s terms of service and incur unreturned equipment charges.
To start below is a list of Cox equipment that should be returned upon service cancellation:
- Digital receivers.
- Power cords and related supplies.
- Cox internet modems.
- Cox telephone modems.
- Cox remote controls.
- Homelife leased touchscreens.
- Gigablast customers’ Cox-supplied Netgear routers.
- Telephone equipment – switches and physical phones
- Security and surveillance equipment
Now that you know which Cox equipment needs to be returned, it’s time we find where you can return Cox equipment and what is involved. For the record, there are three ways to return Cox equipment.
You can drop off Cox equipment at any nearby Cox Solutions Store. This is a great option, especially if you are also canceling the service in-store. You can complete the entire cancellation and equipment drop-off in just one visit.
If you don’t know of a Cox Store near you, you can use the Cox Store locator to find a store near you or browse the Cox Store directory.
The advantage of using Cox drop-off zones is that you can finish the matter in just one visit, and there are no future disputes.
Note: Now of writing, Cox doesn't accept Cox Business equipment returns at their local stores.
Another option for returning Cox equipment is sending them back via mail. The company has partnered with UPS to facilitate equipment returns. To find out your nearest UPS store for the drop-off, use the UPS Store Locator.
To send back Cox equipment by mail, you will need proper equipment packaging and a prepaid UPS shipping label. You can contact Cox via live chat and request a prepaid UPS label and a return box for UPS pickup.
During the initial contact with Cox, ask every detail regarding the shipment, from the packaging, to when it will arrive. You don’t want to miss the Cox return deadline.
The advantage of mailing the equipment is the convenience, but there are chances that future disputes may arise.
Note: Large Cox equipment may not be eligible for the return by mail service.
Another option for returning Cox equipment is via professional pickup by Cox technicians. Cox will do all the dirty work.
Contact Cox to schedule a pickup. Make sure the team confirms pickup within the required timeframe lest you risk being fined.
The advantage of Cox technician pickup is that you don’t have to lift a finger; Cox does everything.
Note: The Cox technician pickup service is available for Business equipment returns only.
Pro-Tip: Regardless of the method you use to return Cox equipment, make sure you get a receipt showing that you have returned the equipment. Undocumented returns can lead to unnecessary charges.
Cox equipment must be returned within 10 working days after the cancellation. Failure to return your equipment within this timeframe attracts a penalty.
When it comes to returns because of defects and other warranty-related cases, the equipment should be returned to the retail store where it was bought within 30 days of purchase.
The refund method will be the same as that used for purchase.
Not returning Cox equipment infringes the company’s terms of service. Once you exceed the 10-day return window, you will attract unreturned equipment charges.
As for those who don’t return Cox equipment ultimately, they are charged depending on the equipment at hand.
You definitely don’t want to be charged for Cox equipment, so it’s better to have them returned as stipulated in the company’s policy.
There you have it, folks, a guide on how to return Cox equipment after canceling the service, after a swap, a downgrade, or upgrade.
If you are still stuck, we recommend visiting the support page regarding Cox equipment returns for more details.
You can also check out Cox communities to learn more about the experience of returning Cox equipment.
Returning Cox equipment is not a big deal as long as you have canceled the service successfully. You can send back the equipment to the company by mail, drop it at a local Cox store, or schedule a pickup by Cox technicians.
Read Next: Why Does Cox Internet Keep Disconnecting?
There you have it, folks, the ultimate guide on how to return Cox equipment after a disconnect, service upgrade, or downgrade.
We recommend sending the equipment as soon as possible to beat the strict return policy. That’s all for this Cox equipment return guide.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.