Can I Return My Peloton Bike? (Know Your Options Now!)

Can I return my Peloton bike? Continue reading to find out. 

The Peloton bike is a fun way to get fit. However, it’s not everyone’s cup of tea.

If you’re unsatisfied with your purchase, can you return it and get your money back?

Yes, you’re able to return your Peloton bike within 30 days of delivery to get a full refund. Contact Peloton’s customer support team to initiate a return and pack the bike with accessories using the original box.

Alright, let’s go over the details. 

Can I Return My Peloton Bike – Everything You Need to Know

There are some important points to remember before returning your Peloton bike. We’ll go over them in the next sections. 

Peloton’s Return Policy: Important Points to Remember

Can I return my Peloton bike after 30 days? Peloton’s Return Policy allows for a full refund if you’re unsatisfied with your purchase.

However, we recommend checking their official website for the most recent and detailed information. 

Here’s a concise overview of Peloton’s Return Policy:

• To be eligible for a return, do it within 30 days of delivery.
• Contact Peloton’s customer service before sending the bike back.
• Keep your original packaging and accessories for a safe return process. 
• Cancel your Peloton membership before returning the bike. 
• Expect non-refundable delivery and assembly fees.  

Note: Peloton’s return process usually takes up to 10 business days. Then, they’ll issue your refund upon confirmation.

Conditions and Eligibility to Return Your Equipment

Not all Peloton products are eligible for returns. Certain requirements must be met to qualify for a refund.

Review the specific return policy for your Peloton bike on their official website before initiating the return process. 

Here is a table illustrating some eligibility criteria and conditions:

Eligibility Criteria for Returns	Eligibility Conditions
Equipment Condition	Must be in good working order; damaged or defective items are subject to warranty terms
Purchase Source	Must be bought directly from Peloton on an authorized retailer; second-hand or refurbished equipment purchased from others will not qualify
Registered Ownership	Equipment should be registered under your name and account; Borrowed or rented bikes are not eligible
Location	Equipment must be located in the same country originally purchased; international returns are not accepted

Exceptions to the Return Policy

In rare cases, Peloton enforces exceptions to their return policy and accepts a return after 30 days or waives the delivery and assembly fees.

The decision is solely at the company’s discretion.

Here are some examples:

• Late delivery or transit damage extends 30-day trial, allows free replacement or repair
• Manufacturing defects qualify you for a warranty-covered repair or replacement
• Recorded medical condition hindering safe use entitles you to a refund or exchange

If you qualify for an exception to Peloton’s return policy, contact their customer service immediately and explain your situation.

They will review your case and decide whether to grant you an exception. 

How to Return a Peloton Bike

After reviewing the Peloton bike return policy, if you decide to return your equipment, here are the steps you need to follow: 

Initiate a Return

First, contact Peloton’s customer service team and let them know you want to return your bike via chat, email, or phone.

They will guide you through the necessary steps and provide instructions to return the bike. 

Here’s the step-by-step guide to initiate a return:

1. Contact Peloton’s customer service.
2. Provide your order number, account information, and reason for returning.
3. Peloton will verify your eligibility. 
4. If you qualify, you will receive instructions on how to proceed. 

Tip: If you have an active Peloton subscription, cancel it before returning your bike to avoid subscription fees.  

Request a Refund

Next, request a refund by logging into your Peloton account. Remember to keep all communication and transaction records related to the return process for reference and tracking.

Here are the steps to request a refund:

1. Open the Peloton app on your phone. 
2. Log on to your Peloton account. 
3. Go to the My Orders section. 
4. Click on the Request a Refund button. 
5. Follow the prompts to complete the process. 
6. Enter your payment information.
7. Confirm your request. 

Note: Initiate the refund process within 30 days of delivery. You will pay a return fee, which varies depending on location and type of equipment. 

Once you’ve submitted a refund request, Peloton will review and process it.

They’ll send you your refund within 10 business days of receiving your returned equipment. 

Return Your Peloton Bike

Now, it’s time to return your Peloton bike. Follow Peloton’s guidelines for securely packing the equipment and arranging for pickup or shipment.

Remember to keep the records of the return shipment for your reference. 

Here’s what you need to do:

1. Pack up your Peloton bike.
2. Print out a return label and attach it to the box.
3. Peloton will arrange a pickup date and time.
4. The courier will collect your bike.   

Important: Be present at the time of the pickup and have your proof of purchase ready. 

Warranty and Refunds

Regarding Peloton bike return, the company provides a limited product warranty.

The warranty covers defects in materials and workmanship for one year from the delivery date.

If there’s a problem with your equipment, Peloton will repair or replace it for free as long as the warranty covers it. 

What the warranty doesn’t cover are the following:

• Normal wear and tear
• Accidental damage
• Misuse
• Abuse
• Unauthorized modifications

Peloton also offers a full refund for its products if you return them within 30 days of delivery, excluding the delivery and assembly fees.

It will be issued to your original payment method within 10 business days of receiving your return. 

Costs Involved When Returning Your Equipment

Sending back your Peloton bike involves associated costs. You’ll be responsible for covering these expenses when returning your equipment.

Be prepared to pay for delivery, assembly, and return fees, which are non-refundable. 

• Delivery fees cover the cost of shipping from Peloton’s warehouse to your house. 
• Assembly fees cover the cost of the professional technician who assembles your bike.
• Return fees cover the cost of shipping from your house to Peloton’s warehouse. 

To give you an idea of how much these fees are, here are some examples based on location and types of equipment. 

Location	Type of Equipment	Delivery Fee	Assembly Fee	Return Fee
New York	Bike	$250	$100	$250
Los Angeles	Bike+	$300	$150	$300
London	Bike	£250	£100	£250

These fees add up to a significant amount, especially if you live in a more remote area and have more expensive equipment. 

Alternatives to Returning Your Peloton Bike

If you’re unsure whether returning your Peloton bike is the best option, there are some alternatives you should consider.

Carefully review Peloton’s return policy and consult customer service to clarify the process. 

Sell or Trade-In Your Bike

If you don’t want to keep your Peloton bike but want to avoid losing money on a return, sell or trade it to a potential buyer.

First, contact Peloton to see if they have a trade-in program for their products.  

Here are other platforms you should consider:

• Craigslist
• eBay
• Facebook Marketplace
• Peloton Buy Sell Trade Group

Donate or Gift Your Bike

If you don’t want to keep or sell your bike but want to make a positive impact, donate or gift it to someone who will benefit from it.

Also, consider giving it to a friend or a family member who will enjoy it. 

Here’s a list of charities and organizations that accept donations of exercise equipment:

• Fitness 4 Charity
• Goodwill
• Salvation Army

Adjust or Customize Your Bike

If you have reservations about certain parts of your bike but don’t want to return or sell it, adjust and customize it to enhance its comfort and aesthetics to suit your preferences better.

Either change the settings or add some accessories to improve your experience. 

Little Known Facts and Tips

To wrap up this article, we’ll share some little-known facts and tips about returning your Peloton bike.

Here are some of them:

• Pause your membership for up to three months to save on subscription fees.
• Transfer your membership to another user if you sell or gift your bike.
• Access missed Peloton classes and coaching with the 30-day trial of the app. 

Conclusion

Now you know the answer to Can I return my Peloton bike? You also learned details on Peloton’s return policy, eligibility, exceptions, and associated costs.

Additionally, there’s a step-by-step guide on initiating a return, securing a refund, and exploring alternatives. 

For more information on Peloton bikes, check out our blog!