Want to know how to transfer Peloton bike to new owner?
Are you considering selling your Peloton bike and having questions about the process? Whether upgrading to a new one or moving, you’ll be able to transfer your old bike and possibly make some money out of it.
To transfer your Peloton bike to a new owner, clean, inspect, and reset it to factory settings. You’ll then need to contact Peloton and let them know the details of the bike’s new owner.
Let’s discuss the details.
Complete Guide on How to Transfer Peloton Bike to New Owner
Transfering your Peloton bike to a new owner is not as simple as handing over the keys.
There are some things you need to know to transfer the bike successfully. Here’s the complete guide so you don’t get lost in the process.
Understanding Peloton’s Policies on Bike Transfers
Before selling or giving away your bike, you must understand the company’s stand on transferring ownership.
They have a few points that you need to remember so you don’t run into any issues.
Here are some of them:
- You can sell or give away your bike to anyone as long as you follow the terms.
- You will arrange the pick-up and delivery to the new owner.
- You are responsible for transferring the ownership of the bike to the new owner.
- The new owner needs to create their Peloton account and activate their membership.
- The new owner will need to agree to Peloton’s terms and conditions.
- The warranty of your bike is non-transferable.
Note: These policies apply if you got your bike from Peloton and not from a third-party seller or retailer.
Clean and Inspect Your Peloton Bike
Now that you’ve decided to sell your bike, an important thing you need to do is inspect it and make sure it’s clean.
If you’re selling, doing this will help you attract more buyers and fetch a better price.
To inspect your Peloton bike, follow these steps:
- Check the touchscreen for any cracks, scratches, or malfunctions.
- Turn on the bike and test its features, like the sound, brightness, and connectivity.
- Inspect the frame and look for dents, bends, or rust.
- Check the pedals for any signs of wear and tear.
- Look at the seat and handlebars for any damage or looseness.
- Check the flywheel and belt for any noise or vibration.
- Inspect the power cord for cuts, frays, or exposed wires.
To clean your bike, here’s what you need to do:
- Wipe down the entire bike with a damp cloth or mild cleaner.
- Clean the touchscreen with a microfiber cloth or a screen cleaner.
- Clean the pedals with a wet cloth and ensure they’re in good condition.
- Wipe the seats and adjust them to their lowest position.
- Clean the flywheel, but do not touch the magnets or sensors.
Tip: If you find any issues with your bike, you must fix or disclose them immediately to potential buyers.
Make Sure Your Account is in Good Standing
The next step you need to do is make sure that your Peloton account is in good standing.
It means that you have paid all your dues and completed your obligations, so you don’t run into issues during the transfer.
To check your account status, here’s what you need to do:
- Log in to your Peloton account on the website or app.
- Go to your Profile and click on Account Settings.
- Check your Payment History and Current Balance.
- Make sure you have no outstanding payments or fees.
- Look at your Membership type and check that there are no pending cancelations.
- Take note of your bike’s serial number and service history.
Note: If you have financed your bike through programs like Affirm or Klarna, check your status with them and ensure it’s paid off before transferring your bike.
Finding a Buyer for Your Bike
Now that you have all the prep work done and dusted, it’s time to find a buyer for your bike if you’ve decided to sell it. There are several ways to do it.
Here are some:
- Post on online platforms like Craigslist, Facebook Marketplace, or eBay.
- Join a Peloton community group on Reddit, Facebook, and Instagram and post there.
- Ask your friends, family, neighbors, or coworkers if they’re interested.
- Contact a local Peloton reseller or dealer to help you sell your bike.
Posting that you’re selling your bike is one thing, but you must make some effort to increase your chances.
Here’s what you need to do:
- Take clear and high-quality photos of your bike from different angles.
- Write a detailed and honest description of your bike.
- Decide on a fair and realistic price for your bike.
- Negotiate with the buyer regarding the price.
Note: Be wary of scams or frauds when selling your bike online, so don’t prematurely share personal or financial information.
Initiating the Transfer
After finding someone, it’s time to know how to transfer ownership of a Peloton bike. These involve a few main steps.
Here they are:
Reset Your Peloton Bike to Factory Settings
The first step you need to do is reset your bike to factory defaults. Doing this will erase your data and settings from the bike’s touchscreen.
This way, none of your information will show up when the new owner turns it on.
Here are the steps on how to reset your bike:
- Switch on your Peloton bike.
- Tap on the three-line menu at the bottom of the screen.
- Go to Settings.
- Select Device Settings.
- Choose Factory Reset.
- Tap on OK to confirm your selection.
Note: If you’re getting a new bike, ensure you have backed up any data you want to keep before resetting your bike.
Cancel or Pause Your All-Access Membership
After resetting your bike, it’s time to turn your attention to your Peloton membership.
Depending on whether you’re getting a new bike or not, you’re going to need to cancel or pause your membership.
You need to do this to stop recurring charges while you don’t have a bike.
To cancel or pause your membership, here’s what you need to do:
- Go to your Peloton account on the website or the app.
- Select your profile and choose Account Settings.
- Under Membership, select Manage Membership.
- Choose Cancel Membership or Pause Membership.
- Confirm your selection to complete the process.
Tip: Canceling your account means you will lose any remaining time on your current billing cycle, while pausing it will allow you to resume within 12 months.
Transferring Ownership of Your Bike
Finally, you’re going to need to transfer the ownership of your bike to the new owner.
If you recall earlier, Peloton’s policy did state that you’re in charge of the transfer process, so here’s how you’ll be able to achieve that:
- Contact Peloton Support by calling 1-866-697-9129
- Provide them with:
- Your Name
- Your Peloton Bike’s serial number
- New owner’s name
- New owner’s email address
- New owner’s phone number
- The new owner will receive an email from Peloton confirming the transfer.
- After the transfer is complete, the new owner will be able to create their account.
Note: The ownership transfer takes up to 24 hours to be approved and processed.
Preparing Bike for Pick Up and Delivery
After initiating the transfer process, you will need to prepare it for pick up and delivery.
It involved two main steps, here they are:
Packing Your Bike
You need to pack your bike securely and safely for transportation, especially if it will travel for quite some time.
If you have the original packaging and boxes, you can use them. However, you can also find a suitable alternative.
Here’s how to properly pack your bike:
- Remove accessories and personal items from the bike.
- Detach the touchscreen by unscrewing four bolts at the back.
- Wrap the touchscreen in bubble wrap or a soft cloth and place it in a separate box.
- Loosen the seat and handlebars and adjust them to their lowest position.
- Wrap the entire bike in bubble wrap or a moving blanket.
- Tape it firmly so it doesn’t move around during transit.
- Place the bike in a large box or crate.
- Add padding or cushioning material around the bike.
- Seal the box or crate with tape and label it.
Note: If you’re using a third-party service or company to transport your bike, check with them first if they’re able to handle it or not.
Arranging Pick Up and Delivery
After packing your bike, it’s time to meet up with the new owner and hand it over.
It is the time when you’ll also get their payment for the bike if you’re selling it.
Here’s how to do this:
- Communicate with the new owner about the date, time, and location.
- Choose a safe and convenient place for both of you.
- Have someone accompany you for safety and assistance.
- Check the identity of the new owner before handing over your bike.
- Collect the payment for your bike in full before handing it over.
- Give them the confirmation email from Peloton for the ownership transfer.
Now you know how to transfer a Peloton bike to a new owner. The most important part is to contact Peloton customer support and let them know you’re transferring ownership of your bike.
Provide them with the necessary information and wait for their confirmation.
To read up on more guides regarding your Peloton equipment and account, visit our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.