Wondering why Xfinity WiFi not showing up on Android? Well, it depends on whether you’re attempting to share an Xfinity Mobile hotspot or simply the Xfinity router’s WiFi is not working!
Luckily in this guide, we’ll unwrap both cases so let’s get started!
When the Xfinity network is not showing on your Android device, the device does not support a 5 GHz wireless network.
On the other hand, the WiFi from your Xfinity might not be working at all, which requires an inspection of all networking components.
Why Xfinity WiFi is Not Appearing on Android?
In this part of the guide, we’ll explore the possibilities of your Xfinity router or modem WiFi not appearing on Android devices or all devices.
In case you’re having trouble with the Xfinity mobile hotspot WiFi, you need to jump forward to the appropriate part of this guide.
Here are the causes when Xfinity WiFi is not appearing on your Android:
- The Xfinity network is out of range on your Android device.
- The Android might not be compatible with the WiFi frequency.
- The Xfinity wireless network might be temporarily offline.
- The Android device (OS) firmware might be outdated.
- The Xfinity wireless network could be hidden/locked.
- The Xfinity network could be blocked by an Android firewall.
- Enabled Parental Controls on your Android device.
Note: There are even more possibilities that are included in the below’s solution guide!
Solutions When Xfinity WiFi Not Showing Up on Android?
Follow the guide in chronological order for the fastest results!
1. Close Wireless Proximity
The very first step when the Xfinity network is not appearing on your Android is to close the proximity between the router and your mobile device.
Simply take your Android device next to the network router and re-scan for available WiFi this way.
On your Android device go to Settings and tap on WiFi to open the menu and start scanning.
When you open the WiFi settings on your Android, you’ll notice that the device will keep looking for nearby wireless networks.
In case the Xfinity network still does not appear on your Android, keep reading!
2. Toggle On and Off the WiFi
Probably, the simplest solution is to refresh your Android device’s wireless capabilities by simply toggling on and off the WiFi from the settings.
Again, go into Settings, select the WiFi tab, and simply tap on the toggle to turn off the feature and then again to turn the WiFi back on.
Tip: Disconnect your Android from the currently connected WiFi so you can connect to Xfinity.
3. Power Cycle the Xfinity Router/Modem
The next step is to perform a power circulation on your Xfinity networking device by unplugging the machine from the power.
The process is straightforward and doesn’t require any technical steps so to be confident that you’re doing things right, follow the steps:
- Using the power button, turn off your Xfinity router/modem.
- Unplug the power cable from the outlet and from the device.
- Wait for about 2 – 3 minutes with the Xfinity router unplugged.
- Reconnect the power equipment of the Xfinity network device.
- Wait for the router to come back online for at least 60 seconds.
Quick Tip: In addition, you should straighten up the router’s antennas (if available).
4. Check WiFi Frequency (Compatibility)
One of the most important factors, when WiFi does not appear on our Android device, is to check the WiFi frequency.
Some devices only support 2.4 GHz WiFi frequency and if you’re trying to connect to a 5 GHz network broadband, things are not going to work out.
For example, if your Apple device (iPhone or iPad) is able to connect to the Xfinity network but your Android won’t it’s because of the compatibility.
Even the oldest Apple devices come with support for 5Ghz WiFi, while older Androids can only connect to a 2.4Ghz wireless network.
Tip: Feel free to Google the model of your Android device, to learn more about the supported WiFi frequency.
5. Disable the “Airplane” Mode!
The Airplane mode, as its name suggests, is used when flying on commercial airlines, to prevent interference with the plane’s systems.
Hence, the Airplane mode disables all kinds of connectivity on our Android devices, including WiFi, Bluetooth, Cellular, and more!
- On Android, the Airplane mode can be toggled ON/OFF from the Quick Menu!
Simply swipe down from the top of your Android mobile screen to find quick access to the Airplane mode.
Simply tap on the icon and the feature will be disabled/enabled alternatively go into Settings, scroll down, and tap on Airplane Mode to enter the settings and disable it.
Tip: If the mode is already disabled, try toggling the feature ON and then OFF.
6. Update Your Android Device!
In case the Xfinity network is still not appearing on your Android, perhaps the firmware of your device is outdated.
Hence, we need to perform an update so you can either connect to a WiFi that your device can connect to, or simply insert a SIM card and enable the cellular (4G or 5G).
When your Android device is connected to the internet, update its firmware:
- Open Settings and then go to System.
- From there select System Update.
- Wait for the Update Status to scan.
- Tap on Update Firmware (if available).
Note: The update might take up to 10 minutes, based on the internet (WiFi) speed.
7. Temporary Stop Android Firewall
Modern Android devices have an inbuilt Firewall profile that might not allow your Xfinity WiFi on that device.
However, it’s simple to temporarily stop the Android firewall so follow the steps below if you have never done this before:
- Open Settings on your Android device.
- Go to Resources > Profiles & Baselines.
- From there tap on Profiles to see them.
- Select and remove a Firewall Profile.
Note: In addition, also check for an activated Firewall in included cloud services!
8. Disable Android Parental Controls
The next best step is to check whether the Parental Controls on your Android device are interfering with the Xfinity network.
The best approach is to disable this limitation and check whether we’ll be able to discover the Xfinity wireless network.
Here’s how to turn off parental controls on Android devices:
- Open the Google App Store on your Android.
- From there go to Settings from the menu.
- Select Parental Controls and enter the PIN.
- Disable any limitations for Apps & Games.
When the parental controls are disabled, open the WiFi and attempt to discover Xfinity!
Xfinity WiFi Hotspot Not Showing Up on Android?
In case you’re attempting to share a hotspot from your Xfinity mobile, but the WiFi is not appearing on your Android device, we got you covered.
Sometimes the hotspot is problematic but surely we’ll help you restore its functionality with the solution methods below!
Solution #1 Turn OFF the WiFi
Sometimes the Xfinity hotspot WiFi won’t start working until we disable the WiFi before enabling the personal hotspot.
Hence, simply stop the hotspot first, then go and disable your WiFi and then toggle on the Xfinity hotspot again.
You’ll be asked whether to enable USB & Bluetooth or turn on WiFi, thus you need to select “Enable WiFi’ which should turn on the hotspot.
In case that doesn’t help keep reading!
Solution #2 Reboot Your Mobile
In case the Xfinity hotspot is not appearing on the Android device, it’s recommended to reboot both the hotspot source and the Android receiver.
When both devices have been restarted, enable the hotspot as we’ve discussed in the previous solution.
Solution #3 Change Name/Password
Sometimes we think that the Xfinity hotspot is not appearing on the Android device simply because we’re unable to recognize the network.
This is why the Settings > Hotspot on your Android device creates a recognizable name and simple password that you’ll remember.
Solution #4 Contact Xfinity Support
Sometimes the reason why you can’t share a working hotspot is not on your side so you would need to discuss this problem with Xfinity Customer Support.
Share what you’ve already tried to save as much time as possible. Good luck!
Quick Recap:
Here we’ve learned that when Xfinity WiFi not showing up on Android we first need to close the proximity between both devices and perform a power circulation.
The next step is to ensure that our Android is compatible with the WiFi and disable parental controls.
Read Next: How to Fix Xfinity Stuck On Welcome Screen? – Complete Guide
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.