Xfinity stuck on welcome screen and worried about where did this come from?
Stay with us throughout the guide to learn about the famous “Welcome Screen” hang, and explore numerous solutions. Let’s start by unwrapping the most-important first!
To fix an Xfinity box that hangs on a welcome screen, start with power cycling the device and inspecting all cables in the setup.
After that, plug the box into a different coaxial outlet, use a different HDMI input, and perform a factory reset on the device.
Let’s dig deeper into this problem!
Xfinity Box Stuck On Welcome Screen – Why?
The Xfinity box may be stuck on a welcome screen due to a variety of problems.
It’s definitely not a good sign but we can tell right away that something is wrong with the device, since this doesn’t usually happen.
Let’s review the causes that are most likely to cause this problem!
Top 6 Reasons For “Welcome Screen” Hang!
- HDMI connection problem
- Power issue with TV box
- A problem with the app
- Undergoing software update
- Outage with the Xfinity service
- A software issue with the box
Stays invested in our guide as we start going through the solutions!
Xfinity Cable Box Stuck On Welcome Screen – Quick Solutions!
Here are the best methods to troubleshoot a “welcome screen” frozen Xfinity set-top box!
1. Power Cycle the Xfinity Device
The quickest way to address problems on your Xfinity device is the power circulation, which is an effective way to refresh all services.
This method does not erase anything jump straight in!
Here’s how to power cycle an Xfinity set top box:
- Turn off the TV box using the power button.
- Wait for the Xfinity TV box to shut down fully.
- Unplug the power (adapter) on both sides.
- Wait for at least 60 seconds to cool down.
- Reconnect the power cord of the TV box.
Reminder: Verify that the TV is connected to the Xfinity box!
2. Use a Different HDMI Input Port
The bad HDMI connection is one of the general suspect’s when it comes down to hanging issues with the Xfinity TV box.
In case of a loss of faulty HDMI cable, ports, or connectors, you might only be able to see the “Welcome Screen” before the video signal is lost again.
- Your TV should have at least 3 x HDMI ports and an HDMI (TV ARC)!
Info: When connecting the Xfinity box to a different HDMI on your TV, you must also switch the input source so you’ll need the original remote control of the device.
3. Reboot the Network Device
If the internet connection reaching the Xfinity TV box is unstable or lags, this could cause the device to freeze on a welcome screen, each time the internet is interrupted.
To address this problem, you should reboot the network device as you did with the TV box.
- Unplug the router/modem from the power for at least 2 minutes!
When your router/modem comes back online, it’s important to test whether your internet connection is well.
Use the WiFi on your mobile to establish a test and ensure that the Xfinity TV box is connected to the internet via Ethernet cable or WiFi!
Note: For internet-related issues reach out to your internet service provider!
4. Inspect the Xfinity Cable Setup
Improper cable management may lead to mysterious problems with your TV box, such as when Xfinity stuck on welcome screen.
You will have to verify that all of the cables going in or out from your cable box are in proper condition and securely connected.
Here are optional/necessary cables that may exist in your setup:
- HDMI Cable – Validate the health and condition of the HDMI video/audio cable
- Component – Check whether the component cables are in good condition
- Coaxial Cable – The coax cable must be connected tightly into the TV box
Info: It’s also of great importance to examine the cables in critical appraisal, as you watch out for obvious damages, such as rips or cuts!
5. Neutralize TV Box Power Issues!
An onset of power issues with the Xfinity TV box may cause it to freeze while starting up, which leads to a “welcome screen” hang.
This happens because, during the boot, the peak power consummation is always more, rather than the amount your TV box will withdraw when fully started and working.
Here are a couple of clever ways to address TV box power issues:
- Plug the TV box into a different power outlet
- Address any causes for device overheating
- Test and inspect for fluctuations in the AC line.
- Plug the Xfinity TV box directly into the wall.
In addition, the space around your TV box must be well-ventilated and there shouldn’t be any head conductors near the device.
Notice: If the Xfinity TV box is randomly shutting down without notice, this may be related to a hardware problem so contact Xfinity for more info!
6. Use a Different Coax Outlet
If possible, we would strongly recommend connecting the Xfinity TV box to a different coaxial outlet.
If the Xfinity service is cut off, it’ll ultimately lead to a variety of problems with your TV box appliance, including random outages during the launch/welcome screen.
- Plug the TV box into a different coaxial outlet, available!
We know how difficult it would be to relocate all of your equipment. To make this easier, you could get a coaxial cable extender!
Choose a Coaxial Extender!
We strongly recommend the J-Tech Digital with proven high quality for your Xfinity streaming box to avoid random hanging during a welcome screen.
7. Reset the Xfinity TV Box
When the Xfinity TV stuck on welcome screen even after addressing issues with the coax, then it’s time to factory reset the TV box.
This ultimate solution will re-install the software of the cable box and erase all settings, data, and configurations during the process.
Quick Tip: Create a backup and store any settings and files you need to save!
Here’s how to reset an Xfinity TV box in easy steps:
- Make sure your box is connected to power.
- Press and hold the power button on the front of the box.
- Keep holding the button for 10-15 seconds.
- Wait for the TV box’s LEDs to go off.
Once the LED lights of the box go off, an automatic restart will follow after which your Xfinity box is going to be reset.
If the device is fully functional, you’ll be able to go all over the initial settings of the device, re-configuring them as per your preference.
8. Reinstall the App (Xfinity Stream)
Rather than only on TV boxes, freezing problems may also occur with Xfinity’s mobile streaming application, known as “Xfinity STREAM”.
A prolonged welcome screen with longer continuity than average can instantly indicate that there is a loading issue with the platform.
- Xfinity Stream is available on both iOS/Android as well as on a variety of TVs!
Here’s how to reinstall the Xfinity Stream app in easy steps:
- Go into your device’s Settings.
- Navigate to “Applications”.
- Locate the “Xfinity Stream” app.
- Choose “Uninstall” to delete it.
- Download the app from the store.
Note: Remember that uninstalling the Xfinity platform will sign you out of your profile!
9. Replace the Xfinity Power Adapter!
The power adapter is basically the power brick of the Xfinity TV box and it’s necessary for the component to withstand the peak AC withdrawal.
During a welcome screen, your Xfinity requires the most electricity to load all services at once.
This is why if you’re still stuck at the “welcome screen”, you definitely need to test with a new Power Adapter for Xfinity TV Box.
You’ll only need to power cable from your current Xfinity equipment and you’re ready to connect to power. Good luck!
Still Need Help?
If you’re still here and the Xfinity TV box can’t pass a welcome screen, it’s highly likely that you’re facing a technical (hardware) issue.
The best next step would be to reach out to Xfinity Customer Service for more assistance and a possible warranty (repair or replacement).
Reminder: Don’t forget to share the steps that you’ve attempted in this guide!
We’ve learned that when Xfinity stuck on welcome screen, the best course of action is to power cycle the device and inspect all cables.
If that didn’t work, check and treat power fluctuations before ultimately performing a factory reset on the Xfinity TV box.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.