If your Xfinity stuck on welcome screen and you’re looking for a quick fix, then you have come to the right post.
We made sure to cover every possible cause and close the circle of possible issues that might prevent your Xfinity from loading.
The methods we will provide below are designed to help in cases similar to yours, and if your Xfinity still does not work at least you will know what to do next.
When your Xfinity is stuck on the welcome screen, the very first thing to ensure should be the proper connections. If you own an Xfinity flex device or wireless TV box you can also perform a restart on those too as it might turn out helpful.
A proper power cycle could also come in handy if the issue is related to the power inputs and later in the post, you will learn how to do it properly.
Before you start troubleshooting your Xfinity device, let’s first take a look at all possible causes.
Why Is Xfinity Box Stuck on Welcome Screen?
In general, several main factors could keep your Xfinity box from loading.
A power malfunction could interrupt the device’s proper work and also prevent it from loading as it should.
Now we are going to list some of the possible causes that might interrupt your Xfinity’s loading screen.
- Bad cable connections.
- Temporary power malfunctions.
- Network issues.
- Software bug.
- Hardware issue.
After a lot of digging it turns out that these are the only possible causes and we’ve made sure to include methods addressing each of them.
If however, the problem is related to the TV’s hardware, which is highly unlikely, a repair would be your only option.
In case your box was exposed to water or physically damaged in any way, we recommend seeking a repair.
How To Fix Xfinity Cable Box Stuck On Welcome Screen?
Now when you have an idea of what possibly could interfere with your Xfinity box’s functionality, you can start troubleshooting.
Our recommendation is to apply the method one after another and check the functionality of your Xfinity box after each.
Method #1 Verify Cable Connections
As we have mentioned above, one of the first things to do is to verify the cable connections throughout your Xfinity cable box.
Make sure that each cable is plugged all the way in before checking the functionality.
You can also check the cable’s proper functionality by testing them on another device (if possible).
Feel free to disconnect all connections and re-connect everything from scratch.
This way you can exclude the possibility of a faulty connection.
If you are using a divider or power strip to deliver power to your Xfinity TV, make sure to remove it until you’re ready with our methods.
This way you will evade any power malfunctions that might be related to the power route.
If the issue was not solved by re-configuring your cables, next we are going to perform a Power Cycle.
Method #2 Power Cycle Xfinity
A common approach to resolve the stuck welcome screen is to perform a power cycle on your Xfinity box.
This method is used to resolve any temporal power issues within your device and firmly restart your Xfinity cable box.
Many community guidelines suggest performing a power cycle every once in a while, even when there is no issue.
The idea behind it is to occasionally reboot all services to prevent any temporal issues from interrupting your experience.
Here is how to perform a power cycle.
- Turn off your Xfinity TV.
- Unplug the power cable from the wall outlet.
- Wait for 3-5 minutes.
- Plug the power cable back in.
The method is universal and you can perform it on both your TV and cable box.
With a little luck Xfinity cable box is stuck on a loading screen will no longer be a problem.
If the power cycle didn’t seem to help with your case, feel free to proceed with our next method that will help you identify if your internet connection is working properly.
Method #3 Check Internet Connection
Another reason that could prevent your Xfinity from coming online and keep them at the loading screen is an improper internet connection.
Sometimes your network could be troubled by an unknown source or another user of the network and your cable box just won’t be able to load.
To simplify we’ve prepared two different ways to check and hopefully fix your network:
Use Wired Connection
If you have connected your TV to the internet via Wi-Fi, you might experience a longer loading time and buffering when streaming online.
When your Xfinity cable box is stuck on a loading screen, you can use a wired connection to quickly find out if the issue is because of your WiFi.
Connect the Ethernet Cable directly to your Xfinity cable box, which will allow the network signal to be transmitted directly to your TV without having to use WiFi.
If the issue is gone when bypassing the WiFi, then there is an issue with your WiFi.
If the wired connection does not work for you, the second step will describe how to speed up your WiFi.
Relocating your router/mode closer to your TV and Xfinity box will increase the WiFi speed and your Xfinity should no longer stick on the welcome screen.
Make sure to relocate your router based on the speed of your network (2.4 GHz or 5 GHz).
If your Xfinity uses the 2.4 GHz network, then you should have no issues.
As far as the 5Ghz network, it has a hard time traveling through more than one wall so, if this is your case you need your move your modem closer to your box.
While it is highly unlikely, you might have slow internet because of temporary maintenance.
You can test your network online for free or call your supplier for more information.
Method #4 Factory Reset
A golden rule when troubleshooting technology devices is to perform a factory reset.
This way all personal settings, configurations, data, and cache will be permanently deleted.
In other words, your Xfinity cable box will be reverted to default.
Unfortunately, if your device is not able to boot at all, you cannot back up or at least take a look at your settings so it will be a clean wipe.
Having in mind that your Xfinity box cannot boot up the OS, here is how to perform a factory reset using the mobile application.
- Open the app and locate the TV options.
- Select the device you want to troubleshoot.
- Click continue.
- Wait until it loads up and press on System Refresh.
After a while, your device will be at its peak performance and it should no longer be stuck when loading the welcome screen.
Read Next: Know the steps to Setup Xfinity Cable Box.
Xfinity Stuck On Welcome Screen Issue Still There…
If none of the methods above were able to help you, you still have one option left.
You can contact Xfinity customer support and let them know what’s the issue and the methods you’ve applied in this post.
With a little luck, they might come up with a solution that is still not available in the community forums online.
You might even be able to apply your warranty if it is intact, so it is worth the shot.
We hope that you know why Xfinity stuck on the welcome screen and most importantly how to fix it.
We wish you a trouble less experience with your device and good luck in the future.
For similar posts and more solutions for Xfinity devices, make sure to visit our technical-related blog that is specialized in solutions.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.