Whenever Xfinity WiFi keeps disconnecting, the typical meaning of this would be that your network is experiencing outages.
However, there are much more surrounding factors so let’s dig deeper into the disconnecting issue to learn more!
Your Xfinity WiFi keeps disconnecting primarily due to internet outages, interference from other electronic devices, or outdated firmware of the router.
It is also possible that the network settings/router configuration is incorrect or there is an ongoing outage!
6 Reasons Why Xfinity Keeps Disconnecting?
Let’s next unwrap the most frequently reported causes for Xfinity WiFi disconnects:
- Interference from other electronic devices
- Outdated firmware of the Xfinity router
- Network/bandwidth usage and congestion
- Power problems with your network equipment
- There’s an outage with Xfinity’s network
- Improper network settings configuration
Before We Start:
It’s important to first check if the “ISP” lamp on your router is blinking green.
When not in green color, the light means that the service from your provider has been interrupted, thus, there’s an outage or you haven’t paid the subscription.
Tip: Check Xfinity’s Status Center to identify if there’s an outage in your area!
How to Fix When Xfinity Router Keeps Disconnecting?
Here’s a list of the proven solutions to address Xfinity WiFi disconnecting problems!
1. Restart your Network Router!
The first and fastest step, to begin with, is to restart your router, in order to determine if the issue is temporary.
By refreshing the network environment, we’ll target any problems with Xfinity’s WiFi, causing it to disconnect and unpair any linked devices.
Here’s how to restart your router:
- Press the “Power” button (if the router has one).
- Wait for the router to power down.
- Unplug the power cable from the outlet.
- Wait for at least 60 seconds (unplugged).
- Reconnect and turn on your network router.
Info: It will take your router about 2-3 minutes to re-launch all network services and become online after the restart.
2. Re-Add your Device to the Network
When you’re facing Xfinity WiFi disconnects on a single device you’ve connected to your network, might not be enough proof of an internet-related issue.
An easy way to approach a scenario of this nature is to re-add your device, or try with a different device!
Follow these instructions to re-add your device to Xfinity WiFi:
- Go into Settings on your device.
- Tap on the “Network” or “WiFi” tab.
- Locate your Xfinity WiFi from the list.
- Press the “i” button on the network.
- Select “Forget this WiFi Network”.
- Navigate to “Discoverable Networks”.
- Select Xfinity WiFi and insert the password.
Tip: In case the Xfinity WiFi is still disconnecting, test the situation, using another WiFi device!
3. Check for Network Insufficiency
The bandwidth of your network can be overused in many ways that’ll limit the performance of Xfinity WiFi.
When the network is congested/overwhelmed, the WiFi signal will weaken too, causing all of your devices to unpair or disconnect.
Here are the factors of network congestion and causes of disconnects and how to limit them:
|Network traffic congestion||Limit the amount of paired (WiFi devices|
|Distance-related problems||Keep your WiFi devices closer to the router|
|Large-file download/upload||Halt downloading, uploading, and streaming|
|Activated VPN or Proxy||Disable VPN app or extension and stop Proxy|
|Bad router antenna position||Straighten the antennas of your router|
Note: Try not to resume network data demanding tasks until the end of the guide!
4. Update the Router’s Firmware
When the network router’s firmware version is outdated, this might cause a negative impact on Xfinity WiFi’s functionality.
For your network to be compatible with the devices you wish to connect and support reliable connection, the router must be using the latest firmware version.
How to Update Xfinity Router:
- Go to “http://10.0.0.1” > “Login” > “Firmware Update” > “Check for Updates”
How to Universally Update a Router:
- “Router’s App” > “Check for Updates” > “Download and Install Update”
To update some routers, you may have to access their web GUI, as it is with Xfinity routers. Keep in mind that for this purpose, you must be in possession of the login credentials.
Tip: The default GUI login credentials are imprinted on a sticker at the bottom of the router!
5. Move the Router’s Location
Placing your router in a more centralized location may help to improve the WiFi signal reaching your devices.
If the device experiencing the Xfinity WiFi disconnects is too far from the router, you might have to close the proximity.
- With your mobile device go closer to the router, hence Xfinity WiFi (source)!
Isolating your router in a room that’s far from your living room or kitchen (especially for bigger households) is a big mistake. Not only that the WiFi will occasionally drop but the outages will disconnect your devices from the network quite often.
Tip: The WiFi bar on your phone will display the strength of the signal reaching your device!
6. Limit the Wireless Interference!
You must review several causes of interference in your setup, that might be halting the Xfinity WiFi signal.
Both physical and wireless interference must be accounted for, to be banished from your network setup and the router’s surroundings.
Let’s start reviewing the causes of interference:
- Any obstructions – Physical objects, walls, floors, and furniture blocks the WiFi.
- Wireless networks – Other network devices near your Xfinity must be dislocated.
- Microwave ovens – The microwaves use a 2.4 GHz frequency, the same as your router.
- Radiofrequency – Any radio frequency can also interfere with the WiFi signal.
- Bluetooth devices – Weirdly, even Bluetooth devices are proven to interfere with WiFi.
Make sure none of the mentioned devices/objects are near your router, as they are the main causes of radio interference.
7. Enable “QoS” on your Router
If only some of your devices are unpairing from the Xfinity WiFi, there’s a feature called “QoS” (Quality of Service) allowing you to prioritize connected devices.
By enabling this setting, you can tell the network which of the connected devices is more “important” than the others.
Here’s how to search for the QoS feature in your router’s GUI:
- Acquire the Default Gateway of the network (sticker on the router)
- Paste the IP address in an online browser on a connected device.
- Use “admin” as username and password to sign in to the router’s GUI.
- Go to “Network Configurations” and tap on “Quality of Service”.
- Connect your prioritized device to the WiFi and “prioritize” it in the menu.
Note: If the network or WiFi is overwhelmed at times, the non-prioritized devices would be disconnected first.
8. Factory Reset the Router
To prevent when Xfinity WiFi keeps disconnecting, the final step is to perform a factory reset on the network router.
If the network settings are misconfigured or there’s another technical problem with the network, this all-in-one solution will target all of the problems at once.
- Resetting your router will erase all WiFi networks and router settings!
Here’s how to (universally) factory reset almost any router or modem:
- Press the Power button on the back of the device to turn it off.
- Locate a “Reset” button or a small pinhole (secured reset).
- Tip: Use a sharp object such as a needle or a toothpick.
- Press and hold the “Reset” button or reach inside the pinhole.
- Apply pressure to press and hold the button for 15 seconds.
- Wait for the router’s “Coverage” lamp to blink twice (indication).
- Release the reset button and wait for the router to restart.
Info: After erasing the software of your router, go to the GUI through a browser-compatible device.
From there, you’ll be able to host new WiFi networks and set the network preferences!
Your last resort is to get in touch with Xfinity to discuss this problem further. However, if you’ve skipped anything from the above guide, make sure to scroll back and re-check all of the steps!
In case you’ve attempted everything from the guide above and nothing helped, go to Xfinity’s Customer Support Page and press “Get Support”.
This will connect you with an agent to whom you can report the problem and hopefully they will help. Good luck!
In this guide, we’ve learned that to fix when Xfinity WiFi keeps disconnecting, we need to start with inspecting our internet and rebooting the network device.
Moreover, it’s good to also update our routers and eliminate all sources of interference to stop the outages!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.