Is your Xfinity Stream not working on WiFi, and is it driving you crazy? We have the solutions you are looking for!
If your Xfinity Stream app does not seem to be working, you know something is wrong with it or your connection.
The app might not load, or you simply could not watch your favorite channels. It can be hard to identify this particular issue since it will not display an error message.
To Fix the Xfinity Stream app not working on WiFi, first restart your device. Check that the WiFi on your device is turned on. Lastly, you want to connect to your Xfinity WiFi at home.
Now that you have an idea of the quick fixes let’s look at the causes of this issue.
We can then move into more troubleshooting steps that will help you resolve this problem.
The problem with your Xfinity Stream app not working boils down to a couple of causes. One is internet connectivity.
Xfinity could be experiencing issues on their end, and your internet is down. The other reason is that your app or device needs some maintenance.
Here are the causes that you could face when troubleshooting these particular issues.
1. Connectivity issues
The Xfinity Stream app needs a decent internet connection to work. If your internet service is down or painfully slow, you will not be able to use load your favorite shows and channels.
2. Outdated App
If you have not updated the app in a while, certain incompatibilities can occur between it and your device’s software. This could disrupt the operation of the app.
3. Wrong Network
Xfinity’s Stream app requires you to be on your Xfinity home WiFi for best performance. There are instances when it will not load if it detects you are connected to a different network.
4. Software Hiccups
Glitches and bugs can prevent the Xfinity Stream app from stopping working.
Now that you know the different issues that could affect your Xfinity Stream app, we can now proceed to fix it.
Fixing the Xfinity Stream app is a fairly simple process. Before you do anything else, give the device where the app is installed a quick restart.
The issue may be temporary, and a reboot should resolve it. Performing this step can save you a ton of time, especially if it restores your app.
In case it doesn’t, we can now proceed with the other troubleshooting steps that will help you resolve your problem:
After restarting, you can check your internet connection if you are still experiencing the same problem.
The Xfinity Stream app relies on a stable connection so you can watch your favorite shows.
A loss of service or slow internet will cause the app to stop loading the content you want to watch.
Here’s how to thoroughly check your internet connection:
- Check your router or modem if there is a loss of service.
- Go to SpeedTest.net and run it. Your results should be more than 15 Mbps.
- Make sure that the WiFi is switched ON.
- Open the Xfinity Stream app to check if it works.
Pro Tip: Restart your router if you are experiencing a loss of service or slow speeds.
Once your internet is restored, or you are getting decent enough speeds, and your Xfinity Stream app still does not run, you want to restart the app itself.
A temporary software issue can cause this, and restarting the app on your device should resolve it right away.
Here’s how to Force Close the app:
On your iPhone:
- Swipe up from the bottom of your screen to open the app drawer.
- Look for the Xfinity Stream app card.
- Tap on the app and swipe it up out of the screen.
On your Android device:
- Open your device’s Settings app.
- Go to Apps or Manage Applications.
- Scroll the list and look for the Xfinity Stream app.
- Select the app and tap on Force Close.
Tip: We recommend rebooting it after forcing the app to close, whether you are using Apple or Android devices.
Apps like the Xfinity Stream saves a ton of information on your device’s storage. This process is called caching.
It is essential for apps to perform optimally since they can save important data on your device rather than downloading it every time.
However, as the space allocated for caching fills up, it can be prone to errors and glitches.
Your app may start to perform slowly, even stop working altogether. If it reaches this point, we recommend that you clear or delete it.
Here’s how to clear your app cache and data:
On your iPhone:
- From your Home screen, open the Settings app.
- Scroll down and select the Xfinity Stream app.
- Toggle the switch for Clear app launch on next launch ON.
- The cache is deleted, and you can now reopen the app.
On your Android:
- Open the Settings app on your device.
- Go to Apps or Applications.
- Scroll down and select the Xfinity Stream app.
- Tap on Storage and Cache.
- Select Clear cache and Clear data.
Alert: Clearing cache and data will remove all of your previous settings on the app. You will need to log in again.
An outdated app is also one of the main reasons your Xfinity Stream will cease to work, especially if you have not updated it in months.
There is a reason why apps get updates, and it’s not just for new features. Most of the time, it’s to ensure that fixes and improvements are enjoyed by users.
If you have not updated your Xfinity Stream app for a while, it’s possible that it has developed a few incompatibilities with other apps and your device’s OS.
Here’s how to update your app:
- Go to your device’s app store (App Store or Play Store)
- Navigate to your Installed apps.
- Select Xfinity Stream.
- If an update is available, press the Update button.
- Restart your device for the best results.
Alternative: If you find out that an update is not available, you can also attempt reinstalling the app by deleting it and downloading it again.
The Xfinity Stream app can get a bit picky with the network that you are on.
For the most part, it does not as you are connected to other networks other than your Xfinity Home WiFi.
Now, it’s not like you will not be able to use it if you’re not at home, but it’s prone to stop working if you’re not.
One particular issue here is if you have been away from home for some time and have now arrived.
The app will not detect that you’re at home right away and will simply stop working.
Here’s what you need to do if this happens to you:
- Turn your WiFi OFF, then ON again.
- Make sure to connect to your Xfinity home network.
- Restart your device.
- Open the app to see if the issue is sorted out.
Pro Tip: Related to this, you will also want to disconnect your VPN as sometimes the app will consider that a different network.
If the app still does not work on your phone, consider using a browser to open a web version.
Now, this should work since it’s a different device and you’re not relying on the app anymore.
To make sure that you can start enjoying your favorite content on Chrome, just make sure to disable hardware acceleration.
Here’s how to do it:
- Click on the three dots on the top right corner of the browser.
- Select Settings.
- Click on Advanced and System.
- Toggle the switch that says Use hardware acceleration OFF.
These troubleshooting steps should get your Xfinity Stream app up and running again.
Now, if none of these solutions help, you can be sure you are facing a more serious issue that may be related to your hardware.
We recommend contacting Xfinity customer support for more technical help.
You now have a good idea why your Xfinity Stream not working on WiFi and the steps to fix it. As long as you follow our troubleshooting solutions, you will be able to enjoy your favorite content in no time.
You don’t need any technical expertise here, as these steps are straightforward and accessible to navigate.
You can always contact Xfinity support to find out if any of your hardware like phones, modems, routers, or even networking cables needs repair or replacement.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.