Wondering why Xfinity Stream error -1 appears? Here’s the solution!
Since Xfinity exists, all of its functionality errors are displayed in the form of error codes.
Most of the time, each error code has a different meaning, but most of them could signalize a general issue with your device.
Let’s learn more about code 1 on Xfinity Stream!
To fix the Xfinity Stream 1 error, restart your device along with the application. Next, update the app’s version and reinstall the platform if it didn’t work. Finally, ensure your device is connected to the internet and perform a factory reset on it.
There’s more to this issue than just that, so keep reading to learn about Xfinity error 1!
What Is the Error 1 Xfinity Stream?
Although most error codes you will get within the Xfinity app are mainly device and network-related, error code 1 represents a network issue.
Either it is that, or Xfinity had failed to activate your account for you if you’re using more than one on your device.
Possible causes for the Xfinity error 1 could be the following:
- The Xfinity Host Device is not connected to the Internet
- Your account has been Restricted, Not Activated
- Outdated Xfinity Application Firmware or Corrupted Data
Although many things could be the cause of error 1 on Xfinity Stream, the solutions are universal and help all of the time.
Make sure to keep reading to learn how to fix them!
How to Fix the Xfinity Stream Error -1?
To resolve your Xfinity problem as fast and as efficiently as possible, make sure to follow the chronological order of our instructions and test the app after each method.
This will ensure that you will not be letting any mistakes slip by and you will be aware of the issue’s state.
Here’s how to fix the Xfinity Stream error 1:
Solution #1 Re-Launch Xfinity App & Restart
The first and most simple thing that you could do is relaunch the Xfinity application and then restart the streaming device.
Regardless of whether you’re using a TV, a computer, or even a mobile phone for streaming on-demand Xfinity content, restart the device!
Follow these steps to successfully relaunch the Xfinity application and restart your device:
- If the Xfinity Stream app is still working, kill the process.
- On the home screen of your device, go to Power Settings.
- From the list of actions, choose “Restart”.
- Wait for your device to undergo a complete restart.
- Once the device starts back up, launch the Xfinity app again.
- Attempt to stream content within Xfinity App.
If you’re using a TV to stream Xfinity on-demand, make sure to also disconnect the device from the power for 5 minutes.
This will refresh the software and the hardware even further!
Note: While restarting your device, make sure that you do not interact with the machine.
Solution #2 Reconnect your Device to the Network
As we’ve already clarified, this issue could be caused by a Network Problem with your device.
If that’s the case, then your next step should be to reconnect the device to the Internet/WiFi and then attempt to stream any on-demand content within Xfinity App.
Here’s how to reconnect most devices to the WiFi/internet:
- Open your device’s Settings.
- Go to “Wireless” or “WiFi”.
- Choose “Set up internet connection”.
- Then select “Wireless” if you have the option.
- Locate your own home WiFi network from the list and press on it.
- Input the security key for the network and hit the “Connect” button.
- Wait for your device to get paired with the WiFi.
Once your device is reconnected to the internet, launch the Xfinity Stream App and test.
Note: Test your WiFi using a different device rather than the one with Xfinity App.
Solution #3 Stream Different Xfinity Content
Chances are that the error “1” could also have something to do with “bad content” inside of the Xfinity Stream application.
If that’s the case, you should ultimately attempt to stream alternative content on the platform and check if the error would still occur at the time.
- Simply test by attempting several different media contents!
In case the error “1” appears on ALL Xfinity contents, then the issue is more likely to be related to something else rather than a localized outage.
We’ll find out in the next solution!
Note: Test Xfinity content from different publishers!
Solution #4 Update the Xfinity Application
If you’re running an outdated version of the Xfinity application, then this might be the cause of your problem.
Making sense of that, your next move should be to update the app to its latest available Firmware Version.
It is available both on the App Store and Google Play.
Here’s a guide on how to update the Xfinity application in easy steps:
- Open your device’s App Store.
- Head to “Manage Installed Apps”.
- Use the search field or locate the Xfinity Stream app by yourself.
- Once you’ve found it, press the “Update” button.
- Wait for the Xfinity app to finish the update.
Note: If an update is available, the “Update” button will be in green color!
Solution #5 Reinstall the Xfinity Stream App
If there’s a data bug with the Xfinity Stream app on your device, then this might be the reason for Xfinity “error 1” to occur.
To resolve this problem, you will have to uninstall the application from your device and then install it again to provide a fresh start.
Here’s how to reinstall the Xfinity Stream app on your device:
- Same as with the last solution, head to Settings > “Manage Installed Apps”.
- Locate the Xfinity app and press “Functions”.
- Choose “Uninstall” to start removing the app from your device.
- Once the device is removed, head back to the app store and Download it.
- Relog into your Xfinity Stream profile by inputting your credentials.
- Test the streaming and determine if the error would still occur.
Note: Keep in mind that your device must be connected to the internet in order to download.
Solution #6 Reset your Device
We strongly recommended performing a reset on your device.
Instead of bothering to clear the app cache and data separately, performing a reset will wipe the software clean, along with bugs, corrupted data, or other causes for the Xfinity Stream issue.
Alert: Keep in mind that a reset is going to delete all applications (including Xfinity Stream) and all other personal files stored on your device. Creating a backup is suggested.
Here’s how to universally perform a factory reset on your device:
- Head to the Device’s Settings.
- Scroll down and search for a tab labeled “Reset”.
- Enter the reset tab.
- Press the “Perform a factory reset” button.
- Choose “Factory Reset Everything”.
- Select a backup if one is available.
- Wait for your device to undergo the reset.
While performing a factory reset on your device, you should plug it into the power.
Since a reset could usually take up 15-20% of the device’s battery, it could go off in the middle of the reset, causing further software damage.
If the device is at 100% battery, then don’t worry.
Note: Once your device finishes resetting, download the Xfinity Stream app again and test.
To fix error 1 on the Xfinity Stream app, relaunch the platform and then reboot your device. Next, Update the app to the latest version and attempt to stream different content. Finally, reinstall the app and if it didn’t work, factory reset your device.
Read Next: How to Fix Xfinity Stream Error TVAPP 00114?
Today, we’ve learned how to deal with the Xfinity Stream error -1 and what could it possibly signalize or mean.
Although this error could mean a simple connection throttle, it could also indicate that Xfinity is currently having issues with their servers or is put on hold!
If you’re still experiencing this error code, then don’t hesitate to contact Xfinity!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.