Seeing Xfinity Stream error TVAPP 00114? We know the solution!
This persistent error reported by the Xfinity users mainly revolves around browser and cache issues.
However, sometimes even Xfinity themselves could have bugs with the content streaming player and this is why you’re getting the error code on your side.
Let’s learn more about this!
To fix the Xfinity TVAPP 00114 error code, re-open the browser and hard reset your device. Next, Update your browser’s version and reconnect the device to the internet. If nothing worked, reinstall your browser and attempt streaming through a different account.
Let’s first look up what’s the TVAPP-00114 Xfinity error and what causes its appearance!
So you might be asking yourself – what is this issue, and why is it occurring? Well, the answer is really simple.
The TVAPP-00114 is a caching problem with the Internet Xfinity Streaming.
It is usual for this problem to occur on your browser or even due to a lost internet connection.
Here are the proper causes for the Stream Error TVAPP-00114:
- Your browser has a Cache/Cookies Issue
- Your device is not connected to a reliable/active Internet Connection
- Your browser is outdated.
- The Browser no longer supports Xfinity Stream’s Media Player
- Windows-related Playback Problem
After thorough research, we’ve identified that it is possible for this problem to occur due to a Windows issue with your device.
Although it is rare, it’s best to check in with your Windows license and make sure that everything is alright with the details.
To learn how to resolve the Xfinity TVAPP-00114 error, keep reading!
For the best effects from your troubleshooting session, make sure to follow the chronological order of our solutions and test the Xfinity platform after each fix attempt.
This will ensure that you won’t let any mistakes slip by and you will always be aware of the current state of the error.
Here’s how to fix the TVAPP-00114 error on your Xfinity platform:
The first and most simple solution for you to attempt is to simply relaunch your browser and relog from the Xfinity platform.
This will help with any startup bugs or glitches that are preventing the broadcasts from reaching your device. Re-logging should resolve account-related issues!
Here’s a thorough guide on how you should relog and relaunch your browser:
- From the Home page of Xfinity, press Settings.
- Choose the “Log out option and wait to be removed from your Xfinity account.
- Once logged out, Close your browser (make sure to kill the process).
- Wait for 25-30 Seconds while your browser is closed.
- Relaunch the application and head back to Xfinity.com.
- Re-insert your credentials and tap the “Sign In” button.
- Once logged in, check if the streaming fault is still there.
Before logging out, make sure that you have saved your credentials or that you have them written down so you could log back into the platform.
Otherwise, you may remain locked out.
Next up, you must verify that your device, desktop, laptop, or mobile device is connected to the internet.
Regardless of what the error says, you know best that if your device is disconnected from the internet, you will not be able to stream.
This is why we can’t proceed before doing so!
Here is the universal way to connect your mobile/desktop device to the WiFi:
- Open the device’s settings.
- Go to “Wi-Fi” or locate a “Set up internet connection” tab.
- From there, wait for your in-built WiFi to locate all nearby networks.
- Select your own WiFi from the list.
- Insert the password for the WiFi in the designated field.
- Press the “Connect” button to pair your device with the WiFi.
Before you attempt to connect your device to the internet, ensure that your router or modem is running.
If not, your network will be temporarily offline and you will not be able to connect.
Tip: If your router isn’t working, power cycle it by unplugging the power cable for 5 Minutes.
Since this problem mainly occurs due to caching issues, your next solution is to rid your browser of excess cache data and cookies.
This data piles up over time and may impact the browser’s performance and your ability to stream through Xfinity or other platforms.
Here’s how to clear your browser’s cache and cookies in easy steps;
- Launch your browser and go to Settings by tapping the three dots at the top right.
- Once in the settings, locate the “Tools” tab and enter it.
- Navigate to the “Cache” tab.
- Press on “Clear Cache”.
- Next, press the back button to go to the tools tab.
- Enter the “Cookies” tab.
- Clear the cookies with the “Clear Cookies” button.
Once both the cache and the cookies have been deleted, check if the Xfinity error is still there.
Alert: Clearing your browser’s cookies will sign you off from Xfinity and other services!
If your browser is running an outdated version or has corrupted data, the Xfinity service may stop working for you.
If that’s the case, your best next approach is to update the browser.
Based on your host device, here’s how to update your browser:
On smartphones and mobile devices:
- Go to the storage unit on your smartphone.
- Locate your browser.
- Press the “Update Button”.
- Wait for the browser to finish updating.
On desktop computers and laptops:
- Go to the official website of your browser.
- Head to “Downloads”.
- Download the latest version of the browser.
- Run the installation prompt.
- Wait for your browser’s installation to conclude.
Note: Running the installation prompt of the browser will not rewrite the program but update it.
- Launch your device’s Settings.
- Head to “Applications” for smartphones and “Programmes” for desktops.
- Locate the browser from the following list and press the “Uninstall” button.
- Once the browser is gone, download it either from the official website or the app store.
Alert: Uninstalling your browser will log you out of all services, including Xfinity.
Perhaps there’s an issue with your device itself rather than the browser or the Xfinity service.
Either way, it’s recommended to attempt a good restart on your device and refresh its software to resolve any online-streaming platform issues.
Here’s how to hard reset your device in easy-to-follow instructions:
- Press and hold the device’s Power Button for 5 seconds.
- Once the power menu appears, choose “Restart”.
- Give your device a while to complete the restart.
- Test the Xfinity service.
- Go to the Windows Start Menu.
- Press the Power icon.
- Choose “Restart” from the power menu.
- Wait for your device to restart and test the Xfinity platform after that.
Note: Make sure not to interact with your device while the restart is still ongoing.
This could prevent your PC or mobile smartphone/tablet from finishing the restart and cause further issues.
Next, you should try to change the browser you’re viewing the Xfinity platform from.
There are certain browsers that are recommended by Xfinity themselves and have the best compatibility and video player settings for the platform.
You will be switching to one of these browsers.
Recommended and supported browsers by Xfinity are the following:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
If you’re not using any of the following browsers, then go to the browser’s official website and download it from there.
Same as with the reinstallation method, you will have to run an installation prompt and choose the install location for the browser.
Test Xfinity by signing in to your profile and streaming something from the available content.
Note: If you’re already using one of these browsers, test with another one!
And for the final solution, you should attempt to stream Xfinity by an alternative account.
We are not telling you to switch your accounts forever, especially if you have an ongoing subscription, but just to test the streaming on the platform and determine if this is an account problem.
Go to Xfinity.com and press “Sign Up Now!”. Follow the instructions to make an account.
Once you have your new Xfinity account, attempt to stream content from the available listings within the application.
If the error persists, then you should consider contacting Xfinity and letting them know of this problem.
They will provide you with first-hand troubleshooting!
Note: Make sure to save the credentials for your new Xfinity account in case you need to log back in at some point in the future.
Hence, the solution to the Xfinity error code you’re getting is to relaunch your browser and clear its cache and cookies. Next up, make sure that your device is connected to the internet and test through a different browser. Finally, stream through a different account.
Read Next: Xfinity Stream Won’t Work On Firestick?
In this guide we’ve learned what the Xfinity Stream error TVAPP 00114 means and what is the best you can do as a user, to fix the issue by yourself.
Sometimes these errors are just bugs with the Xfinity platform that only they themselves can resolve!
To find more technical troubleshooting, check out our online blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.